While this may occur at other dealerships, the loading of add ons and damage to bumper to mount…read moredealer advertising seems unnecessary and inconsiderate when spending over $40K for a new Odyssey! Buyers should be consulted (and informed) about these "shady" practices! Last time using their dealership! Besides, no apology when these issues were mentioned!

I began searching online for a used car and was contacted by many dealerships. One of the first to…read morereach out was Liz from Honda of Toms River. Her friendly tone and willingness to listen made me feel at ease. Over the course of a few phone calls and texts, I explained exactly what I needed, including the type of car, my payment limit, and that I was looking to work with someone I could trust. Based on our communication, I believed Liz would be the person I would be meeting with in person. When I arrived for my appointment, I told the front desk I was there to meet Liz. I then overheard the receptionist ask, "Who's next on rotation?", an immediate red flag. A salesperson named Emily soon came to greet me. I explained that I had been dealing directly with Liz, and only then did I learn that Liz works in Internet sales and would not be assisting me personally. This was never disclosed to me at any point, despite multiple conversations beforehand. When I asked to speak with Liz and described my disappointment, she became defensive instead of taking responsibility. Her justification was that I "never asked her what her title was." To me, withholding that information after days of communication was misleading and unprofessional. Trust is a key part of any large purchase, and once it's broken, it's hard to restore. While I did receive follow-up calls and messages from management, Liz and Emily afterward, the integrity of that first interaction could not be repaired. I chose not to continue working with Honda of Toms River because transparency and accountability are non-negotiable qualities in customer service. I hope management ensures that future customers are given clear, honest communication from the start. Stephanie L. Toms River

Ryan Johnson at Hyundai was an absolute pleasure to work with. I first came in just to look and get…read morea feel for my options, then came back the next day to compare rates and prices. Ryan was patient, knowledgeable, and never pushy--he took the time to answer all my questions and explain everything clearly. Although it took a long time and some back and fourth, I ended up walking out with a new car.It was completely worth it because I felt confident and taken care of throughout the entire process. I also want to give a big shoutout to Sal, who was super helpful with all the paperwork and made that part of the experience easy and stress-free. Overall, it was a great car-buying experience!

My experience with Lester Glenn It starts with the Finance…read moreofficer that sets up your Loan Agreement These Finance Officers are NOT your friends and are NOT there to help you. Their job is to separate as much of your money, from you, that they can. When you look over your Loan Agreement papers 1- make sure the agreed price is on the agreement 2- make sure that your deposit is subtracted from the agreed price 3- They will ask if it is OK to add 3 extra months to the 5 year loan. Your answer is NO! 4- They will ask you what your maximum monthly you can afford. Your answer the minimum possible 5- Make sure you do not go to the Dealer alone. Bring someone to help you A few days after I got home I went over the loan agreement and realized that I had payed full price for the car and they didn't subtract my down payment from the purchase price. So my down payment went somewhere but NOT to where it was supposed to go. I guess it was a trophy for taking advantage of a senior citizen. I never said anything because I was too embarrassed and ashamed of being taken advantage like that. I am saying something now because I have not been sleeping very well knowing how I was taken advantage of. I suggest everyone that took a loan with Lester Glenn have the loan looked at to make sure that what happened to me didn't happen to you.

**Gateway Toyota -- Lost a loyal customer**…read more Gateway Toyota and Sales GM Anthony should be ashamed. We have been a loyal Gateway Toyota customer for years and have referred numerous people to this dealership. A significant reason for that loyalty has been our sales associate Tarek, whose professionalism, transparency, and straightforward approach made every transaction a genuinely positive experience. That goodwill was squandered in a single interaction with Anthony, the general sales manager. We visited to purchase a vehicle based on an active listing on the dealership's website and brought documentation of that listing with me. Anthony refused to honor the advertised information and instead attempted to upsell options that were not part of the original listing. After I left, the listing was quietly altered. That is not a misunderstanding or a miscommunication. That is a breach of trust, and frankly, it calls into question the integrity of how this dealership operates at the management level. Because of that experience, we will not be returning, nor will we continue recommending the dealership to others. It is a genuinely unfortunate outcome, because salespeople like Tarek are precisely the reason customers remain loyal. It is a shame that one decision by management is what they will be remembered for. [Zero stars for management, 5 stars for Tarek.] [Edit] Anthony claims they can't sell any car without "an appearance package", which cost ~$3,570, which oddly enough, using price tracking sites, they have added and removed since first listing on their site. Overall they had over $5000 on dealer adds, which they wouldn't consider negotiating AT ALL. Well done Anthony! Stay away from these bait and switch tactics. RUN, don't walk, away from Gateway Toyota. Greg, you lost a loyal customer and a recommendation source. Word of mouth goes two ways!

Like someone in an abusive relationship, I get screwed over, yet I keep going back hoping it will…read moreget better, yet it never does. The Service Department does nothing more than upsell customers to maximize profits and provide the bare minimum os customer service. If there is a issue, the Service Advisors and Manager gets defensive and does everything he can to avoid accepting responsibility for his technicians mistakes. His customer service skills are nonexistant, and his laissez-faire attitude has contaminated his staff. I'm done. Never again will I bring my vehicle to Gateway for service, and I will never buy a new car there again. I'm sorry I spent so much money there over the years. The obviously don't value their customers at all.

Raj was awesome! And Sam the sales man made it feel like a normal conversation! Enjoyed my…read moreexperience, I will be a returning customer.

By far the best group of salesmen i've ever seen! Just bought a BMW from here and let me tell you…read more. Angelo went above and beyond to get the deal done! From the initial viewing of the car up until driving it home, he was with us the entire process. The car was BEAUTIFUL! You can tell these guys actually care about their customers' happiness and not just making a sale. I couldn't thank these guys enough for their professionalism and just the overall experience. I will definitely be back in the future and would recommend Platinum Motors to anyone and everyone!

Amazing team working together to make our car buying experience exciting & pleasant. Eric Buser is…read moreexceptional... vehicle knowledge, inventory familiarity and willingness to bring cars in from other locations for us to test drive. Florence jumped in to help out in Eric's absence making this transaction painless & seamless. Eric's son, Jeremy, detailed our vehicle making it look & smell brand new. Even financing with Bobby was smooth as could be. We've been buying Autolenders for over 20 years. No reason to buy anywhere else.

Both my family and I have bought cars from Auto Lenders in Toms River with good experiences. My…read morepurchase was a Camry in 2023. Last week I brought the car to the service department in Toms River for an oil change. When the job was done, Greg, the service writer, told me that my alternator is going to fail. I said how do you know? He said we can tell when we scan the battery that the alternator is going bad. I said really? So I asked, "What does a new alternator cost?" He says $870.00. I said I can't do that right now. So he says, "Well, don't drive far, it can stop working at any time. Watch your lights, they'll stop working".I drive to Stamford once a month, so I was concerned. When I got home, I checked the paperwork and realized that there was no diagnostic run on my car to prove his claim. Also, on my way home i noticed that my blind side lights or rear backup alert did not work. They were working when I drove there... My BIL is a Certified Toyota mechanic, so I called him. He took my car to the dealership and checked it out. THERE IS NOTHING WRONG WITH MY ALTERNATOR!!! The button for the alerts had been turned off. I had a good experience buying my car and just continued to use their auto shop. Unfortunately, because of Greg, they just lost a customer. Did he see a woman come in for an oil change and figure he could make an easy commission by lying to me? My gut told me something was off when he was speaking to me, and I was right. Don't use their auto shop. They will rip you off! UPDATE. I have been contacted by corporate regarding my review. They said that they are upset that this happened and are very sorry. They say that the service writer has been talked to about this. In the past, I have had good experiences in the auto shop with service writers Chris and Maria. I have been assured that this won't happen again. I was instructed to contact the service manager next time I bring my car in... Thank you for reaching out.

I have been using their service department, and I must say, every time I have visited, they have…read moredone an excellent job. I plan to be a new car customer at Celebrity in 2026.

I bought my Ford at Down's Ford in 2019 and have taken my car back to them for regular maintenance,…read moreproblems and weird noises; I never once had an issue. Upon a recent trip to the dealership I became aware that the dealership changed hands and is now Celebrity Ford, new ownership. I needed new brakes and the service/service team were all fine. However, Celebrity Ford is now charging it's customers a 3% fee to use their credit card. Upon further inspection, I was charged $20.00 for "CUSTOMER PAY SHOP CHARGE FOR REPAIR ORDER" What the hell is that? As if the 3% egregious extortion fee just to use your credit card isn't enough, I have to pay an extra $20.00 for what? People - Stop paying and patroning businesses that are charging YOU to use your credit card. IT IS THE COST OF DOING BUSINESS. PERIOD. The convenience of credit is the responsibility of the business owner, NOT YOU! It's unconscionable and immoral. Like we are not paying enough. Auto repairs NEVER come at a good time and the repairs could cost thousands of dollars, of course the majority of people are going to need their credit card to get their car fixed to take the kids to school and go to work; how dare you? If credit card companies are charging too much, go after them - NOT US. GOOD JOB TWISTING THE KNIFE ON YOUR CUSTOMERS. Sincerely, former customer of Celebrity Ford.

Mike Hawkes and his service department team are outstanding. Not only did they go the extra mile…read moreto fix an issue with a used car purchased from the dealership (not a GMC), but the level of communication, attention to detail and timeliness were amazingly good. Thank you.

I have been bringing my truck to this service department since I purchased my truck…read more Had my breaks done they never reset the sensor so for the last year it keeps telling me my brakes need to be replaced brought the truck back. They said it'll fix itself a year later here we are it never fixed itself. A few months ago, my truck started burning oil brought it in for an oil change. Spoke to a man. He said let's keep an eye on it. Bring the truck back every thousand miles. I brought the truck back in 1000 miles. Some rude woman named Kathy told me I wasn't supposed to bring it in in 1000 miles . I was told to bring it in a 2000 miles not true but I couldn't find my paperwork so I left came back in 2000 miles with the original paperwork from the man who told me to come back in 1000 miles they checked it. My truck is still burning oil. It's 2 quart low they tell me again to bring my truck back now in 1000 miles after I brought the paperwork in. Had my truck checked again today. now Kathy is accusing me of not having my oil changed properly because she can't find records. All of a sudden there's no records of all my oil changes. She was yelling at my husband in the middle of the service area basically calling him a liar, saying he didn't get his oil changed properly. I will never ever waste my money at this service department again how dare you allow an employee to treat one of your customers like this? I will be driving to freehold just so that I don't ever have to speak to Kathy again! God only knows how many other customers walked away because of her nasty attitude!

Had my Suburban towed in for service during the night after hours without any prior notice to the…read moreservice department. I received a call from Luke Stewart first thing in the morning who took care of the issue from start to finish with exemplary, professional care keeping me informed and completing the repair faster than I would have thought possible. My thanks for a great experience with Luke and the Lester Glenn Chevrolet service dept.

I don't even know where to begin with how unacceptable this experience has been…read more We own a 2024 Chevy Trax with under 18,000 miles. A vehicle that is not even two years old. We brought it into Lester Glenn Chevy for something as routine and simple as a tire rotation and balance. That's it. No existing issues. After picking it up, it began violently shaking when braking. We explained--very clearly--that this issue did not exist prior to their service. Suddenly, we're told the rotors are "warped from excessive braking." Excessive braking... on a car that was perfectly fine before it entered your service department? So let's be honest here: if that diagnosis is even accurate, then the only logical conclusion is that something happened while the car was in your possession for those hours. Because it certainly didn't develop overnight sitting in a driveway. When we raised the possibility that a technician may have test-driven the vehicle and braked aggressively, the manager, John, was quick to dismiss it as "unlikely." Not impossible... just "unlikely." And that response alone speaks volumes. What's actually "unlikely" is a low-mileage, well-maintained vehicle magically developing warped rotors immediately after a basic tire service. At best, this is negligence. At worst, it's a refusal to take accountability. Either way, something clearly went wrong while our car was in the dealership's care, and instead of investigating it thoroughly or standing behind your work, we were met with defensiveness and dismissal. This is exactly the kind of experience that makes people lose trust in dealership service departments. We brought it in for a rotation & balance and left with our car in a condition it wasn't in when it was dropped off. The funniest part: we were discussing last week that we were going to buy a second Trax. Not anymore. ETA: Yeah, the general manager kept speaking over me and wouldn't let me talk. When you post a negative review with Lester Glenn, they will follow up, but only to steamroll you. They will say you're lying when you're not. I wonder if gaslighting is part of their management training? The sole purpose of the general manager calling is NOT to resolve the issue, but to coerce you into removing your reviews. The number of negative reviews on various pages speaks volumes. Having a complaint over the phone isn't an issue for them; the ones other people can see are. That's why we didn't a call until the complaint was posted. I could have added more to my review, such as being given conflicting statements and video of what actually is wrong with the car. First we were told brake pads, yet the video we were sent, tech clearly says the brake pads were ok. Then we were told a "rotor was sticking out about 1/4 of an inch" and they could "cut it" for us. There are soooo many dealerships around - with better service teams, managers who listen and not speak over women, don't gaslight their customers, and are actually.. happy to do business. I can toss away this ENTIRE review about what is wrong with our car and rewrite it about how awful they treat and speak to their customers. I don't have to though, because there are entire Reddit threads about it.

I had an excellent experience purchasing my CX-90. Arnold was incredibly informative, kind, and…read moreextremely knowledgeable. He made the entire process smooth, quick, and stress-free. The dealership as a whole was very professional, and I couldn't be happier with my experience.

Im officially done with dealerships they all lie. Try to find an honest dealership that won't lie…read moreto your face or buy private your better off! I leased two cx-90's on the same day and was told by the finance guys "Since im leasing two cars In one day" that they would add extras to my car such as dent and ding coverage plus wheel and tire but of course in typical car dealer fashion they decide to be deceptive and lie to my face but never add the coverage. Im 47 years old and have never had a full positive experience from a dealer and was hoping this would be different but NO! Just like every other car dealership they are filled with liars. Im buying private from now on! They said I only got "free oil changes" lol ill be going elsewhere for service im done with liars.