My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

Absolute beautiful work done. Extremely professional and friendly. Work was done in a timely…read morefashion and was done at a great price!

After 15 years our pool filter started leaking....again. After reading reviews and the BBB we…read morecalled Flawless Pools. They replaced the filter and had us up and running in no time. We also had them reroute the pipes to provide more space between the filter and fence. Very satisfied! I had them back to replace the mastic around the pool. Again excellent job. I would definitely recommend Flawless Pools!

pictures tells you the drama we went through while sunstone pool installed a pool next door and we…read moresuffered over nine months of nonstop damage next door in 2022 because they worked for sunstone pool. It is now 2926 we moved. Stayed in touch with the current owners of that house still experiencing mud clog issues and damages due to sunstone's pool poor installment from 2022. Company owners still harassing and name calling, never change. It took over four years for an inappropriate response comment on google review here after they told us off over phone call in 2022. Somethings never change. Disgusting trashy people like Brad or Kevin would have better customer services, work standards and hired professional employees, maybe this business wouldn't fear of comments and review ratings. We're trying to move on, it's been over four years and these little bugs still brings up old drama and shit. Maybe they should've been plumbers since they love bringing up old shit

BEWARE: SunStone Pools & Outdoor Living, cancelled an unfinished project via email using a bogus…read moreexcuse while owing us thousands of dollars and leaving us with an unusable backyard full of rocks, sand, holes, rusted metals, and trash. The owner, Brad, is refusing to return the money and give us an itemized breakdown of all cost and labor. He has threaten to countersue me if I take any legal action and has name dropped his Attorney, A. H., to attempt to intimidate me. Below is a summary and I have attached a more detail timeline of events. May 31, 2023. Agreement. Total Cost $62,950. Verbally discussed with Byron (Sales person) that I needed the project completed July 4th. As of July 5th, I have given SunStone Pools $36,950 and they have only completed $20,550 worth of work. On June 20, due to an argument with Brad, owner, over a timeline where he shouted and called my idea to fill the pool back up because it was cracking due to the extreme heat stupid. I received a timeline via email with milestones and an agreed completion date of July 14 from Byron at the direction of Mark (marketing) who had de-escalated the situation the day before. After the owner had asked his workers to leave my house. By July 5, I started receiving text and calls that they were having trouble sourcing the travertine that they knew back on June 19 that they had to pre order 3 weeks in advance. That night I sent an official notification to everyone that I needed that project completed by the agreed date of July 14, 2023 as agreed verbally and in writing. On July 6. Brad sent me an email cancelling the project because according to him, me asking for the project to be completed by the date that was agreed verbally and in writing was "anticipatory breach of contract." SunStone Pools stopped work and abandon the job, so I requested an itemized breakdown of all costs and labor to determine the exact amount owed to us and that any money owed to us be returned by July 10, 2023 end of day. Brad the owner has refused. I filed a claim with the BBB and his only response was that he cancelled the project because I "promised not to pay" which is lie and I submitted the email as proof. This has been a nightmare for me and my family and yet he continues to attempt to re write history with his own narrative to justify what he did to us. I just want the thousands of dollars that was given to him to complete a job to be returned to me so that I can start cleaning up the mess that his company left behind. Please Beware !

I have seen their work done from start to finish. the crew is very professional, polite and easy to…read morework with. They can provide a solution for ideas you may have like adding a water feature, slide or just keeping up with your likes as they are. i highly recommend Pool Defenders for your recreational water needs. Prices are reasonable and competitive.

Great family business! Knowledgeable and experienced! You got to try Pool Defenders TX!read more

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Jay is a leak detection expert and was able to quickly assess my pool and find the leak and get it…read morerepaired. He is the guy for pool leaks. He knows his stuff and does everything himself. Some companies contract out the leak detection. Go straight to an expert and call Jay.

We made a great decision when choosing Lagoon Pool Plastering to replaster our pool. Santiago and…read morehis team are not only very experienced and knowledgeable in their profession they really care about doing a great job and go the extra mile to do so. We were so impressed with their attentive communication and the speed & neatness with how they carried out the job. We are proudly enjoying our beautiful pool and highly recommend Lagoon Pool Plastering.

From the owner: Lagoon Pool Plastering specializes in removing and replastering swimming pools in residential…read moresettings across Texas. Removing plaster requires skill, and Lagoon Pool Plastering boasts years of expertise in this area. Their highly professional crew are recognized specialists in pool replastering and resurfacing, ensuring top-quality results for every project. We employ cutting-edge techniques and top-quality materials to deliver the best pool resurfacing solutions tailored to your needs. Contact us today to discuss your pool renovation and repair needs. Give us a call today for a free estimate!

Do not use Pool Werx for anything on your pool. I've experienced a refinish and I have a big stain…read morein the bottom of the pool that they never were able to fix. We now have cracks in the coping and the grout has been falling out and it's only been a couple of years.

Frank came out to my pool to help me learn how to use my equipment and run my pool efficiently. He…read moreis incredibly knowledgeable, thorough, and extremely helpful. I found him in the facebook group he created DFW pool owners and I cant thank him enough for everything he has done and this group has done for me. I highly recommend Frank and his company for all of your pool needs. Thank you so much for everything!