Chris at Leslie's Pool Supply just installed our new sand filtration system & variable speed pump, and he did a 5 star job! He was very knowledgeable, patient & honest w/ us! Even though he was baking in the sun for hours as he worked, he explained everything to me, and made sure before he left that I understood how to operate the elaborate control pad of the electronic system. It all came with a book of instructions, but he took the time to show me anyway, and that's true customer service!!
This guy works hard in the heat of the desert risking exposure to many venomous creatures (a job many would not do) & he goes the extra mile, & deserves to be treated with respect. (I worked in the pool industry in TX & it's not easy, especially when dealing with grumpy customers.)
Hats off to Chris & the teams at Leslie's! Thank you for helping us make the difficult decision on which brand & size to buy- the Internet opinions can be quite confusing, & I almost made a really bad decision in trying to save $ that would have cost me more in the end. Many people who tried to DIY ended up blowing up their filtering systems only to spend even more $ to repurchase & get professional installation the 2nd time around. (Some of those new systems have an opposite flow system & they don't tell you this if you order direct from manufacturer!) It's so not worth the risk & there is little or no warranty in DIY.
In the end my total costs was way less than I expected it to be, even though he had to reroute & repair our old plumbing & valves. He saved us $ by rebuilding our valve, instead of making us buy a new one!! That's truly treating others the way you want to be treated!! Great job, Chris!! My husband & I both are very grateful!!
Ive lived in many states & had many pools, and Leslie's does a great job of hiring & training a very caring staff. These local employees even under the discomfort of having to wear those horrible face masks all day, were all very patient & kind w/ this very indecisive customer. Thanks again!!
Also, Chris also made sure that I got the form filled out correctly for our nearly $200 rebate from TEP. read more