After contacting this company by phone and then sending an email with photos of my filter which…read moreneeded replacement per their request, I never heard back from them. I called back and they told me they don't do work in Annapolis even though they did not tell me that initially. Had I not called them, I would've never heard back. A simple call or email response would've been appropriate and the right thing to do. What has happened to good customer service?!!

We have been using this company for many years to open and close our inground pool. The staff is…read morevery friendly and incredibly knowledgeable. On the few instances where there has been an issue, they have come back and corrected it quickly and without any pushback. We replaced our inground pool liner last summer and, although the process was something new for us, they explained everything to us clearly and were incredibly helpful. It was a very affordable cost and we were extremely pleased with the finished product. This is a fantastic, locally owned business that I would not hesitate to recommend to anyone who asks.

Wow! 1) appointment is on time 2) problem (leak) diagnosed within minutes 3) solution provided 4)…read moreand fixed - at a reasonable cost = one happy customer!

Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

A very small water park that we took our grandchildren to. 90 minute slots on Saturday & Sunday…read more Very very strict rules with many lifeguards watching very closely. 90 minute session that definitely was enough time for the limited features. 2 waterslides- one for the toddler crowd and one for the over 48" ( I think ) the height restriction isn't indicated until you've climbed all the way up and then are told that your child is an inch too short. Very disappointing to have to then walk all the way down those stairs. Also a large hot tub that is for only over 18 - don't even think of putting your toe in it if you're under the age limit as you will immediately be chastised. There also is a whirlpool which is fun but don't put your head under the water as you will immediately have a whistle blown at you. My advice is make sure to go with friends or make sure that you're going to play in the pool with your kids. There isn't enough attractions to hold interest for long. For the price of $6 each tho I think we did ok Bathrooms dressing rooms were adequate.

List of strict pointless rules that make it NOT family friendly. If you want to do laps dont bring…read morekids, because gods forbid you be able to switch pools inside an aquatic center. This place is the biggest shit hole joke Ive ever seen and now a splashpad that costs money!?!?! Read the long list of rules before you go so you dont waste your time on this garbage facility!

Great people. They have kept my pool alive over the years. They know their pool and spa business.read more

Love the staff Always very helpful…read more Get everything I need This is my go to place. The large inventory is very helpful, saves me from ordering. However, some pool parts need to be ordered

I bought my hot tub from Capital Hot Tubs over ten years ago. I have used their valet service the…read morewhole time. Until now. They used to be great. Now they are horrible. I have needed a new cover for about two months. I have called, emailed, and tried to communicate through their website. Even when I have been able to speak to an actual person (twice) they needed to get back to me and never did. I have been a loyal customer but I will no longer use this company and I suggest if you are considering them, to go somewhere else. It shouldn't be so hard to communicate.

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

Andrew is wounderful he took care of resurfacing my pool last year. It is so smooth and looks…read morereally good!

My family and I contracted with Catalina pools in February 2021 . Our yard had been an absolute…read moredisaster and unusable for over a year. We fought daily/ weekly / monthly with that company for answers as to when our dream pool would be complete! We got no answers, or lies when we actually did speak with a person! It has been an absolute nightmare! Months lost, time and energy spent! Finally we had had enough, we contacted an attorney and looked into another pool company to come and finish our pool! We were given Patriot Pools ( Patrick) information along with several other companies from our bank. Patrick came out immediately and assessed our situation and came up with a plan. He is honest and extremely easy to work with ! All our questions were answered immediately. We signed with Patrick /Patriot Pools and within 2 weeks our pool was complete and filled with water! We are beyond grateful to Patriot Pools for not only taking on this project, but also for the countless hours he spent speaking with my family and providing help and direction. I wish we would have chosen Patriot Pools from the start, our experience would have been completely different! He has single handedly restored our faith in pool company's! He has been an absolute pleasure to work with! We highly recommend him and his company for any and all your pool needs!!! Thank you ! Thank you! Thank you!! Wish we could give 100 Extremely grateful customers, The Boehmer and Burnham families!

I hired them to open my large pool of 33,000 gallons of water. 2 workers came yo my home to open…read moreit. They removed the cover , saw the pump motor worked and checked to see the cartridges in the filter system, I was told they sweep a little. The whole process took 1 1/2!hrs. Need less to say the pool water was terrible and smelled. They said the put some shock in. First, the filtration system was not cleaning at all so I , put in an over amount of shock. It did take the smell away but still was not clean. Had my son recheck both top skimmers and found a plug was left so the water could not flow to the filter. Now after a few weeks I was able to get the cloudiness out of most of the water. Shock, the cleaning jets on the pool wall still had the plugs in them. So total plugs never removed were 6. No wonder I could never get the water clear. I paid a total of $575 because of my in-ground cleaning system , which could not work properly until I removed all the 6 plugs, which should have been done when they opened it. I was totally surprised this morning with a text from the owner of BMA pools. He had just come back from vacation and just read my text to him. He apologized for any of my inconvenience and sent me a refund of $200. If you ever get a company to service your pool , please ask how much time they will spend doing so and how much real experience the worker have doing your pool. E

Service: demo, in-ground pool installation, patio, grading, and drainage…read more Positive: professionalism, punctuality, quality, responsiveness, and value We hired BMA Landscaping for a complete backyard renovation. They were the most affordable, responsive, and professional. The crew was reliable, punctual, hardworking, and extremely fast. They did a beautiful job! Brian (the owner) was amazing to work with! He went above and beyond every step of the way to communicate with us and make sure we were happy. He gave a very detailed, itemized estimate. There were no hidden fees or charges, and we stayed on budget and on schedule. BMA by far exceeded our expectations and gave us the most beautiful backyard. My only wish is that we found them sooner, saving us months of stress and the hassle of dealing with other companies. I highly recommend BMA to anyone looking to do any landscaping, hardscaping, or pool installation work!

We tried very hard to get Woodfield to stand behind their work. Eventually I hired an attorney and…read moresent a demand letter that they fix the main problems with the hardscaping around our pool. They ignored the attorney. They ignored our experts. What a shame, next week we file to law suit.

After several disappointing interactions with other local outdoor pool and patio installation…read morebusinesses, we were incredibly fortunate to come across Woodfield Outdoors. Working with John during the initial design process was much easier than with other companies. He respected our budget, while simultaneously helping us envision an amazing outdoor experience for our family. Throughout the project, Scott was redibly helpful in keeping us on track, as well as making recommendations to improve the process, pool, patio, and landscape. All of the workers were professional and highly skilled. Ultimately, we ended up with a gorgeous outdoor space that we use every day. We will continue to use Woodfield for projects and highly recommend them for others in the area looking for high-end pools, and patios.

My shopping experience at the Homestead has been pleasant. I love perusing through the shop in all…read moreseasons enjoying fun finds. As others have mentioned it is pricey. Parking is ample, access around can be tricky as sections can be narrow but is manageable. Staff here are super helpful and friendly. Everything from plants, to bird feeders and seeds, to a gift for anyone. Landscape services are available here. Grab a coffee at Rise Up and come through, Homestead is a neighborhood fun stop place.

Disclaimer: Their original Davidsonville location is physically closer to where we live, and it's…read morenearer/dearer to my heart for many nostalgic reasons. So, temper my review with this in mind. ;) That being said, I have zero complaints about this location. Other than... it simply doesn't have the same footprint they have out in D-ville. It feels cramped inside, and there isn't a lot of room for a cart or moving around too much. Still, they have a ton of gardening and decorating products, especially around Christmastime! We were actually here to see Santa, since we couldn't book him at the other location. But, I'm glad we checked it out. They have a Rise Up coffee shop attached too, which was convenient. Made for a nice little treat after shopping. I really don't have a lot else to say. It's still hit-or-miss as far as value is concerned. Some items seem vastly overpriced, and others are more reasonable. You'll pay more for seasonal items, of course, but check back after said season is over (or close to its end), and you can find some very good bargains. The customer service is on par as well. Very friendly staff who are helpful and approachable. Never had an issue with service at Homestead! Overall, great garden shop in Severna Park, and were it closer, I'd be a regular here instead. I love their holiday train setup in the back as well! (Though, again, Davidsonville has a LOT more space for a MUCH bigger display... but it's the effort that matters, and both deserve the highest marks!)