Warning! Do not use this company. We ordered a $9k electric heater/chiller and were given an…read moreestimate of 5-8 weeks. Months go by. We're told many stories (but never given a tracking number) including it's stuck at the port, through an error it got sent back, now it's hard to obtain, then nothing at all. All this is while contracted for weekly cleaning. We finally decide to just give up for more, since it's so hard to get, but he says the supplier won't give him the money back. We say we'll get an attorney to go after the supplier then, but he won't give us the info. I'm sure you can see where this story is going. He just starts ghosting us. Stops coming to clean, as he's contracted to do, his business location is dark with no cars. So I take it to Facebook only to discover he's been fleecing people for quite some time. He has police reports against him and several lawsuits. More incoming. Do not be fooled by this wolf in sheep's clothing. He is not your friend.

Do NOT do business with this company or Cullen Thompson. He will lie to you and steal your money…read more We lost all our money. NO pool. NO hot tub. He refuses to answer a text and has blocked all my calls. He is a crook. Take a look at all his dealings, and you will find we are not the only ones he has stolen from.

Very accommodating couple. Had a great graduation party there. We stayed until midnight and then…read morecleaned up.

From the owner: Welcome to our little slice of paradise Lufkin! As a couple who cherish the tranquility of this…read morearea, we invite you to come and experience the joy of our home Enjoy a refreshing dip in the pool, unwind in the hot tub, and make use of our outdoor kitchen and games. We can't wait to share our space with you, just remember to leave as you found it!

Amazing staff and sales. We are awaiting delivery of our Hot Springs hot tub! Glad to find out that…read morethey carry Doughboy above ground pools. We have owned a Doughboy pool for 25 year. Quality product and they stand behind their warranty.

The best customer service there is. Very knowledgable to help solve problems to get your pool back…read morein shape. Highly recommend!

Pool service was great and so was the customer service. Easy to deal with and they had my pool…read morelooking awesome in no time. I had a hard time finding anyone dependable and Rocket City came through!

Sean and his company were awesome. I came to him told him what I wanted and he was here in a matter…read moreof two days. He brought samples and gave a great price. The whole process was done in three days tops and looks fantastic. He Also has a lot of knowledge when it comes to fixing your pool. Thanks again for a fantastic job looks great and would recommend to everyone who is looking for a replaster or upgrade to your original pool.

My pool had turned green & if I didn't have the help & patience of Omar & Zander my pool would…read morestill be green ! I can't say enough good things about Trinity valley pools on the loop .

My wife and I had been looking at having an in ground pool installed, we began searching for a…read morecompany that would fit well with us and would give us the best possible deal for our money. We had almost given up trying to find a company that we were going to be happy with, until I called Trinity Valley Pools in Palestine. Trinity Valley met all of our expectations and we couldn't be more pleased with the end product. We now have a beautiful pool that we can enjoy for many years to come. Thank you Randy you guys did an amazing job.... Joe & Morgan Burton Lufkin, Texas

We had an outstanding experience with Aloha Swimming Pools! Brian and his crew completely…read moretransformed our pool in less than a week. They replaced the pool tile, shot blasted the rock to remove years of calcium buildup, sealed the stone, and redid the mastic around the flagstone. The attention to detail was impressive, and everything was completed on schedule. The crew was professional, hardworking, and respectful of our property. Brian was great to work with, knowledgeable, and clearly takes pride in delivering quality work. Our pool looks brand new, and we couldn't be happier with the results. If you're looking for a company that does high-quality work, shows up when they say they will, and finishes the job efficiently, Aloha is your team! They are doing our weekly pool maintenance too!

Although they were unable to help with weekly cleaning due to our distant location, Brian was very…read moreprofessional and educated us on the overall operation of pool ownership. He was able to respond to our location although quite far,and direct us on what issues need immediate attention. I highly recommend Aloha Pools for any Pool fixes, remodel, or any issues involving pool function.

They offer custom gunite and vinyl liner pools of all types: chlorine, non-chlorine, and salt…read morepools. They have a huge inventory of fine outdoor furniture in stock and available for special order. They also offer a complete selection of high quality Above Ground pools, Hot Spring Spas, & BioGuard chemicals and supplies. They also offer a full-service pool service, providing full-time, year-round, expert pool maintenance & repairs. That being said....this place is expensive. Now, if you're independently wealthy or a lottery winner, this is the pool store for you. It would be nice, but frankly I do not need a $4000 patio set to complete my outdoor experience. I balance my own water and don't need somebody to tell me the pH is low, but if you have problems with Algae or the like, they may have some useful guidance for you....but then again so does Google. I am a bit perturbed that they do not repair pool pump and filter equipment....this is more or less a 3.5 star rating rounded up to 4 because I know they do good design and installation work.

Great staff! My family had one of the first pools installed in the 70's & it's still…read morefabulous. Quality work!

Patric and his team are knowledgeable and provided a quality service at a good value. They take…read morean interest in their customers and aim to exceed expectations. Patric was able to take an algae covered pool and make it crystal clear and usable again. If you are looking for someone to service your pool, Blue Serenity Pools is the right choice. I would definitely recommend them for all of your pool needs.

From the owner: - Friendly, professionally, certified service professionals…read more- Certified Pool Operator (required for public pools, such as apartments, hotels, HOAs, etc) - Over 21 years of pool expertise - Serving residential and commercial pools within a 60+ mile radius of Lufkin - Member, Pool & Hot Tub Alliance

After leaving a 1 star review of service, my husband was contacted by Paul Higgenbotham. He was…read morevery professional and explained what was perceived as rude was in actuality a misunderstanding. The sales lady was speaking to another person, out of the line of sight of my husband, which my husband assumed was to him. Trinity Valley Pool has always been friendly and helpful. This was a complete misunderstanding on our part. Thank you for taking the time to call us and explain with the offer of the video. Most places would not have made contact.

Always friendly and very knowledgeable staff. Never in a rush and always willing to take beginners…read morestep by step. No pressure to buy their products but I've found their products are much better than what are available at WalMart. We drive about 30 min just to come here. Well worth the drive!