The best customer service there is. Very knowledgable to help solve problems to get your pool back…read morein shape. Highly recommend!

We brought our pool water here to have it analized but they sold us the wrong chemicals and ruined…read moreour pool water. When we tried to return the unused chemicals they refused. Never going back to that place!

We had our pool completed in 2023, and since then we've had ongoing issues that have only gotten…read moreworse over time. After spending over $91,000, this has been extremely disappointing. From the beginning, there were problems with the workmanship. The coping was installed with chipped and cut edges facing the front where everything is visible. It looked unfinished and should have never been installed that way. They ended up replacing the coping, but not because of that it was replaced because the top of the pavers started peeling. When they redid it, they still installed pieces with the cut edges facing outward again. We later learned from another pool company that this is not how it should be done, the edges are supposed to be smooth and properly finished, not left rough and exposed. When they reinstalled the coping, they were cutting it right next to the pool, and all of the debris went directly into the pool. On top of that, the hot tub was installed too low and had to be raised. The biggest problem has been the spray deck. The very first time the coating started peeling, they attempted to patch it, but the color didn't match, so they recoated the entire deck. After that, it began peeling and lifting in multiple areas, and it continues to get worse. This is not a small cosmetic issue. The damage has continued to spread, and more areas are lifting over time. At first, we were blamed for the damage, which didn't make sense given how widespread it was. Later, the project manager acknowledged the issues and said they would be fixed, but that never happened. We didn't ask for anything unreasonable, we just wanted it fixed correctly. We also experienced issues with the pool and spa lights after about a year and a half. When looking into it, we discovered there were installation concerns that raised safety issues, including how the electrical components were set up. Between the decking continuing to fail, the repeated coping issues, the careless installation, and the electrical concerns, this has been extremely frustrating. I originally posted a review, but it is no longer visible, so I am reposting it to share our experience. After sharing my experience, I received legal correspondence regarding my review and had to seek advice on how to respond. I am simply sharing my honest experience as a customer. I strongly recommend doing your research before choosing this company. All we wanted was for them to stand behind their work and make it right.

Great customer service from them all! I thought maybe something was wrong with my pump but Cody…read morewalked me thru fixing it on my own, and he also said if I needed him to schedule a visit he would as well. Thanks to everyone!

Pool service was great and so was the customer service. Easy to deal with and they had my pool…read morelooking awesome in no time. I had a hard time finding anyone dependable and Rocket City came through!

Sean and his company were awesome. I came to him told him what I wanted and he was here in a matter…read moreof two days. He brought samples and gave a great price. The whole process was done in three days tops and looks fantastic. He Also has a lot of knowledge when it comes to fixing your pool. Thanks again for a fantastic job looks great and would recommend to everyone who is looking for a replaster or upgrade to your original pool.

I purchased the Hotspring Vigor cold plunge and the Tylo Halmstad Finnish heat/steam combination…read moresauna in July 2025. Both are very high quality, better than I expected. I use my sauna 5 times a week without steam and 2 days with. Hardley ever miss a day. The Vigor however is an everyday thing, sometimes twice a day even in the winter. It is much harder to get into, you have to pump yourself up a bit, but the benefits are unbelievable. I am 65 years old and both of these are an absolute must. When I go on a vacation and miss even just a couple of days, I begin to feel it the difference and the first thing I do when I get back is a 40-degree plunge in my Vigor, followed later on with a 190-degree sauna in my Tylo! It's a beautiful thing!! East Texas Spa delivered and professionally set them up at no extra cost. I would HIGHLY recommend everyone to use them for all their sauna and spa needs. And if you do not yet know the benefits of cold-water exposure, and what the release of cold-shock proteins can do for your body, look into it. It's amazing, and they carry one of the best ones I have ever seen! Ask for Zach, he's the man to see!! And if you question about the health benefits of saunas and cold plunging from someone who has been at it for years, Zach knows how to contact me. p.s. I was not asked to write this review by the way. I just think people should know about the health benefits of hot and cold therapy and where they can go to get started on it from someone they can trust. I trusted them and it paid off bigtime for me!

This company is expensive. They're great at selling you a hot tub, but not great at backing their…read moreproducts. They sold me what they said was their best spa, it turned out to be a lemon! I paid $!2,000.00 for a 3-person Artisian spa, and it has been leaking ever since. They gave me a cover that didn't fit and said that they couldn't find me the correct size. They don't answer the phone's, (ever). There are so many companies to choose from, Don't make the same mistake I did! Choose any other place!

This place is fantastic. I had a 10 year old Jacuzzi, Jason, the repair man,…read morecame, diagnosed the issue, order the parts as it was an old spa, and fixed! Had been told by another firm non fixable. Not true. Jason was professional, informed me of his arrival, explained everything, and then did what he said. No upsale, and then inserviced me on some things I did not know, and I had this 10 years. Cannot brag enough on Time Machine Spas on highway 155. They tested my water for free also. Just a great place and they now have my business

From the owner: Locally owned and operated, we take pride in treating our customers like we would want to be…read moretreated. We like to be able to say hello to you if we see you in the grocery store, rather than hide out of shame. We deliver, set up and fill up hot tubs from here to Broken Bow, Lake Livingston, cedar Creek Lake, Lake Fork and parts of Louisiana and Arkansas.

I echo the other stellar reviews of this company. From start to finish this has been a positive…read moreexperience. We got quotes/designs from 4 other companies and I have no regrets about the one we chose. It was worth the extra price to have it done right and done quickly. Heath, Jordan and Koltyn are quality people who build quality pools. If you are looking for honesty, integrity, and excellence in craftsmanship, look no further. Thank you!

Blue canyon is wonderful to work with. It was an extremely smooth process. Heath always answers his…read morephone and is happy to answer questions.They were careful with our yard and the pool turned out amazing.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Patric and his team are knowledgeable and provided a quality service at a good value. They take…read morean interest in their customers and aim to exceed expectations. Patric was able to take an algae covered pool and make it crystal clear and usable again. If you are looking for someone to service your pool, Blue Serenity Pools is the right choice. I would definitely recommend them for all of your pool needs.

From the owner: - Friendly, professionally, certified service professionals…read more- Certified Pool Operator (required for public pools, such as apartments, hotels, HOAs, etc) - Over 21 years of pool expertise - Serving residential and commercial pools within a 60+ mile radius of Lufkin - Member, Pool & Hot Tub Alliance