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    Backyard Oasis

    4.6 (20 reviews)
    Closed 9:00 am - 5:30 pm

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    Services - Backyard Oasis

    Pool remodeling

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    1 month ago

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    2 months ago

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    8 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    1 year ago

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    4 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    5 years ago

    They were very fair with their prices. They have done us a great job on repairing our spa.

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    8 years ago

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    7 years ago

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    Spas Unlimited - Houston - Custom Indoor Sauna in a bathroom with a bathtub

    Spas Unlimited - Houston

    (30 reviews)

    $$

    After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

    UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

    Bello Domani Outdoor Design - Open fire pit that casts rays of light out across the paver patio.

    Bello Domani Outdoor Design

    (6 reviews)

    This company is horrible at getting back to people for a quote. Chris came out a looked at my…read moreproject and after several phone calls and talking to the office secretary still nothing. This is a company you should steer clear of, very poor in responding to people. Very poor customer service. Chris is big talk and little do.

    Cannot rate less than a one. Pool built in May '17. By August '17 it was cracked. Bello…read moreacknowledged. By to April '19, still nothing has been done to fix the cracks in the pool. Bello Domani ("Bello") built our pool in May of 2017 and by August 2017 the pool was cracked and leaking. Bello was notified of this and acknowledged this issue in August of 2017. Another email thread from September 2017 through October 2017 discusses cracks in the coping, pavers, and pool. The pavers were repaired. Bello said they would "Monitor for any cracks for a few months and see what it looks like then". Email thread from November 2017 through December of 2017 states that Bello will "shut the pool down for a few weeks and make some cosmetic repairs which will take about two weeks for all. I'm [Bello - Chris Campbell] thinking during January [2018] if that works for you." 'All' is described in a previous email as "cracks...and adjust the tile line and coping and then re-pebble the entire pool". Email thread from April 2018 to October 2018 (passed January 2018 as promised) in which the Gentry's are discussing the issues with the app for the pool and repeatedly requesting information on "how long we are planning to watch the pool's sinkage" and "what is the plan of attack after you [Bellow] feel the pool is finished leveling out?" Bello replies were ambiguous and there was no follow through. Email thread from January 2019 to February 2019 in which the Gentry's are asking the status of the repairs. Bello states they will check if the "soil conditions has settled...and then get a plan together from there. I [Bello - Chris Campbell] will update with a schedule." "I have her gentleman that did the gunite coming out...He [Brad] should be out end of next week to look at all". So from August 2017 acknowledgement to April 2019, still nothing has been done to address the cracks in the pool.

    Backyard Oasis - swimmingpools - Updated May 2026

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