The staff is surprisingly and extremely well trained to assist women of 70+ age!! I had previously thought the only help for those of us, who are 70+, was a very high end retailer in the major cities! I stand corrected!!! Enjoyed my experience! read more

I had a wonderful experience yesterday. As an entered the store the lady behind the counter asked if she could help me. I named all the items I needed and they required their recommendation. She called Rayvan over to her counter said exactly what I need and Rayvan went to work. I was there less than 20 minutes , had all my requested products plus a tutorial on how to use them. She didn't try to upsale. She was beautiful , obviously knew how to use her products, pleasant and informative. Thank you Rayvan . I will be back and ask for you. read more

Loved Ali and all her help, came in needing everything. The airlines lost my suitcase and she helped me find everything I needed. The girl up front Mia was also amazing. Thanks girls, you were both wonderful! read more

I spent over an hour picking out good shades of concealer, foundation, shadow, and blush today at about 2pm at the Lufkin, TX store. My total at the counter should have been $89 and some change. There was a $20 makeup kit that was free with a purchase over a certain amount that the floor sales associate gave me to put in my bag. But the cashier rang up this free gift 2 times and was determined to charge me $109 for the purchase. I told her I could see that she charged me twice on the screen, and I added up the total while speaking aloud to her as I went over the items listed. She continued to say that she couldn't see the item twice on her screen. I continued to explain to her that I could clearly see it on the screen facing me and that I know how to add. All she had to do was add. I had no choice but to walk out without making the purchase because she would not correct her error. read more

Greeted by Lindsey who is the salon stylist. So helpful and knowledgeable. I was passing through Lufkin or I would have scheduled a blow dry/style with her just because she was so knowledgeable! Sad to see Ulta so steeped in masks when there's no mandate for such in Texas. read more

I've gone into this store several times and it's always the same. I'm never greeted upon entering, there is no help out on the floor and the selection is sub par. I'd rather save my coins and head to Sephora when I'm in the city. No good read more

I was passing through town and stopped by. I've had the keratin treatment for years and it had been six months since my last treatment. Lori, the salon manager did a fantastic job with the keratin. I'm very pleased read more

I love the store of course. The salon has done wonders for my hair. However, the prices are outrageous for something so simple. When a customer keeps mentioning cost and price for this or that, it typically means they don't have or want to spend a fortune. $210 later after slightly toning down my hair, I was mad. I owed $72 on my Ulta card & had to charge the $210. What if I didn't have a card, then what? You can't expect to pay anything less than $180 for salon services. So if you have the $, by all means use them. You might be really happy with the outcome. read more

I am giving three stars only because it seemed that there stock. was a little depleted. The staff were friendly and knowledgeable. They were out of a lot of things. The prices were really good. I thought I would spend way more than what my total actually came out to be. Overall a positive experience. It would be nice if there were one or two older staff members. At 44 years old it was a little hard to take some advice from the staff but I don't regret my purchases. Thanks Ultra will be back. read more

Made an appointment to have the color taken out of my hair. Had a wonderful experience all the way around. They were super nice and very professional. More importantly they knew what they were doing. James Butcher did a fantastic job starting me back towards my natural color, and keeping my hair as healthy as possible at the same time. The cut was wonderful as well. Also, on a side note, there wasn't a lot of small talk. I know a lot of people enjoy chit chatting while they're at the salon, but I really don't. That is usually why I will switch hair stylists after several visits. Here, they let me sit quietly, and that has been one of the most stress free salon visits I've had. Will definitely be going back. read more

This is the worst Ulta I have ever visited. No customer service,zero. This is the second time I've visited and both times the staff was not only on their phones, drinking Starbucks during work hours, having private conversations with each other, and ignoring every customer in the store, they also lacked knowledge and had horrible makeup application on themselves. All of the testers were FILTHY, and since I've never seen them do it, I'm certain that they don't clean or sanitize them each day. Don't bother coming here unless you want to be disappointed. read more

The store clerk at the door asked if I would like a bag. She then attempted to hand me a dirty soiled bag. EWW!!! I pointed out to her that it was dirty and her response...."They're all dirty". read more

Went in for full dimension highlights. Got regular highlights. Kept waiting for stylist to apply second permanent color, never did. She finally put a semi perm wash over all the highlights and told me I'd have to come back in 6 weeks because they would go brassy as it faded out. Felt very rushed and left with expensive regular highlights nothing like what I asked for. Feel like they're just trying to sell product and return visits. read more