The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Great little store, helpful staff, good selection. I don't have much to say because I don't have a…read morehuge laundry list of things I expect from these little stores, and to me they check all the boxes. We checked it out because our local store wasn't open today for some reason, and I'll drive extra to avoid going to a chain pool store. It was worth the half hour in the car

Have used PAP for a few years now. I have had some good experiences and not so good experiences…read morewith new technicians. The greatest tech Dave retired. My current Tech I hope he stays is Devery Truck 14. He took so much time and care with my pool. He left it looking GREAT! I am VERY pleased with his work.

We needed our tool shed balanced due to heavy rain & our the door was unhinged too. They give a…read moreformer employee our contact info. This is a two man job and a old man showed up only and he didn't have material for the door and use the frame that rotted instead by turning it upside down. He also used wood to balance the shed which sunk back into the ground. He smoked the entire time then told me he had to stop working due to problems with his hands.

Absolutely would not recommend them. Terrible customer service, and took 4 months to build a…read morepatio and trellis that when started, only took a total of 5 days to do. Salesperson we dealt with was overall incompetent due to personal issues. Owner says he cares about customer satisfaction, but clearly does not. Very sarcastic and smug when I called to discuss problems with my patio extension/arbor that they built. Important details were overlooked, and I am left with a finished product that I am not at all happy with. Finally, very overpriced. Skip the middleman, which is what they are and contract the work out directly to save $$ and heartache.

Great job ! Polite , reasonable pricing. On time and just a excellent experience. Solid serviceread more

Last year, I had the mastic around my pool replaced and I was very unhappy with the results. I…read morecould tell it wasn't going to last, plus when you looked at the swimming pool it seemed like it was the first thing you noticed. Which was NOT what I wanted. So, I hired Robert to install his Pool-Seal and I absolutely love it. And the price was not only very reasonable, it took him just a few hours to complete and I was swimming in my pool that evening. When I got to talking to him, I realized that his Pool-Seal can be used for other applications as well. So, in the future I plan on calling him back to re-do the expansion joints on my sidewalk and my driveway as well. I love the look and posted photos so you could see yourself. I had Robert handle the install because I've been so busy lately, but he reassured me that if I wanted to do the sidewalk and driveway myself in the future since I like DIY projects. That I could buy the product needed. He just needed my measurements to calculate how much product I would need, and he spent time reassuring me that I could easily handle both the driveway and sidewalk since the mastic is designed to self-level. I am definitely telling my friends and neighbors because I couldn't be happier

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! I use all of their locations, depending on where I am. These people know their stuff, and are great to loyal customers. The real reason for the 5 stars is the way I was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me.  They install above ground pools. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dodged my calls, and refused to make it right!  The team at Bonnie and Clydes helped me find a different installer (so I had to pay the job 2x), and helped me make everything correct! These guys are 5 stars in my book!

First off all. Most of the employees there are very knowledgeable…read more I get my water tests there. And buy all my chemicals through them. Because they are much cheaper than other pool stores. I also bought my pool from them. No they don't set it up. No they don't do maintenance. But if you have questions. They have answers.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

Terrible experience they didn't even finish the pool spa or the pool area would recommend them to…read moreanyone in texas

Jorge was hired to build our pool in September 2020. He has yet to finish our pool. He is…read moreunresponsive to texts, phone calls and emails. He lets the pool sit for weeks then finally schedules a day to come out and then doesn't show up. This has been going on for 4 months!!!!!! I would never recommend Jorge or his company.

I just bought a pool from this place a month ago and very satisfied with their customer service…read more The employees have been very helpful the few times, I have stopped by to purchase or ask a question.

I called to explain that the clear cap on my pump was broken, and a lady named Jeanette interrupted…read moreme and said it wasn't covered under warranty because it was due to weather. I then got upset and told her I wasn't calling to get something for free, I was calling to see if they carried the part so i could go get it. And I asked her to stop interrupting me. She is the most rudest person ever. I wish i had not bought my pool from that store. This lady has been rude to us on several other occasions as well, but today I had to tell her she is so rude to talk to customers so ugly. From now on, I will never go to her store, and I will never tell people where I got my pool.

TexStar Pools and Spa AKA TexStar installs in Arlington TX…read more My plan was to buy a spa from Costo and take advantage of their legendary reputation. On Dec 8th 2011 Tony Guajardo, a fantastic electrician, family man and honest tradesman built my cement pad and connected the 220v/60Amp box to my home in anticipation of a Costco spa. Tony asked what spa I was buying and I told him. He said he had been working with other dealers around Dallas for several years and I should consider spending $1200 more to get a better spa, proper delivery, service and setup. I asked him who he recommends. TexStar sells Viking and also provides a better warranty for a service oriented customer. Costco doesn't offer the additional setup, only curb side drop off. I contacted Dwayne (retails sales) on Dec 10th 2011 at TexStar in Arlington, TX. We discussed a Viking Heritage II over the phone. He spent more than enough time with me and was upfront about pricing, delivery and the time frame of ordering a spa that was to be delivered from Michigan. He was not pushy and very professional over the phone. My residence is over an hour a way from his shop. Mistake #1. Buy Local! On Dec 12th I called Dwayne and told him I would like to order the Viking Heritage II after the freebies, startup kit and taxes the charged amount on my Citibank was $6840. Dwayne thanked me for my business and said that most factories shut down the week of Christmas and I should check back with him around Dec 28th. So far so good. I called Dwayne the week after Christmas and was advised the spa was built and ready for shipping. The ship date was Jan 2 2012 and could arrive that Friday Jan 6th or Jan 7th for a Saturday delivery. I was getting excited now about a nice hot soak that weekend. I heard nothing back so I reached out to Dwayne Monday Jan 9th. At this point I was starting to get turned off by the lack of call back I was getting from my sales guy Dwayne. Dwayne could tell his answers were no longer holding water. He couldn't provide answers on a delivery date or what the Viking factory was telling him. That same day the owner of TexStar, Frank Kovar, a very nice man told me what the delay was about. He was honest and shared with me that he ordered a second spa which delayed my spa to save on the shipping cost. I told him that I appreciated his honesty and he assured me that an in-store credit on chemicals and a cover lifter would be included free of charge. In my mind, that showed quite a bit of credibility because he was honest. Tuesday Jan 10th I was pleasantly surprised by a text from Dwayne, the sales guy, who told me the tub shipped the day before and I am looking at a nice weekend playing with my new toy. Friday I called Dwayne and he was going to check the tracking number provided by the shipper used by TexStar. I received a call from Frank Kovar stating that the driver had a heart attack and they didn't know where the spa was located. I was looking at second buzz killed weekend with no spa that I paid for on Dec 12th. Frank called me Jan 17th to tell me again the spa shipped and it should be in my yard by Friday. All this time he was professional and apologetic I then received a call from Frank Kovar Jan 18th letting me know the spa was going to be here any day, "thanks for keeping me informed Frank! Friday Jan 20th the spa could not be located because the driver was taking his mandatory 8 hours break. A cross country hauler definitely needs to the rest to avoid an accident. Jan 20th the spa could not be located so Frank, the owner, insisted I take a floor model to keep me warm till my spa arrived. NO charge and the loaner is delivered at 9am Jan 21st. Mistake #2. Just get me the product I ordered or refund my money. The delivery guys were pros and very easy to work with. They hooked up the 220 and turned the spa on. 6 hours later the spa was at 101F and I eased my way in. An hour later the spa was at 99, then 98 and then the lights started blinking. The filter and calcium buildup of their poorly maintained floor model cooled off to 92. I unplugged the tub, drained it and asked Frank Kovar to pick it up after the rains subsided in Dallas. That night I decided to protect myself by contacting Citicards and disputing the charge based on non-delivery of product. Frank spoke to me Sunday morning and told me my card would be credited Monday Jan 23rd. Checked my account the next day and I didn't see the reversal of the charge. He scheduled the pickup of the loaner for Friday Jan 27th and I insisted he return my money Jan 26th which he documented with an email receipt from intuit business services, the credit card transaction service he uses. Thursday night Jan 26th, the co-owner of Texstar, Rochelle Kovar sent me an emailed a receipt indicating a full refund had been processed. I checked my online account a few days later and no refund had been processed. Still waiting!

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.