Horrible management and customer service. Not responsive and hard to get in touch with. Cancelled…read moreour opening at the last minute. Would strongly recommend looking elsewhere for a pool company.

I would say Tito is the best pool cleaner ever.He always does a great job with a smile on his face…read more He deserves a raise.. So Tito we love having you here.Thank you for always leaving with a sparkling clean pool water Steve Danilak

DO NOT USE FAIRFIELD. They will present you a contract that…read moreincludes coping, but then attempt to hold your pool project hostage until you agree that they DON'T have to install coping, despite it being in the contract that they wrote. After that, the owner, Jeremy, will call you and tell you that because there is no coping, they are not responsible for the shoddy work they did during the installation. Once we started getting other contractors to look at the installation, they declined to install or warrant any coping because the underlying concrete was already deteriorating and would cause the coping to crack and loosen. We had resorted to using outdoor carpet around the pool because no reputable pool or tile company in the area will touch this project. After only one year, the pool installation has deteriorated to the point that it will have to be replaced. This is an outright scam. It's a shame that they were the only pool company that carried the fiberglass pool shell we wanted. Had we known, we would have definitely found someone else. As you can see from the photos, there is only a concrete collar installed, no coping. We have since learned that if the concrete is that thin, it requires rebar or mesh reinforcement, and it obviously has neither. If it hadn't started cracking immediately, we would likely have been fooled by the thin, un-reinforced concrete. We have spent the last three years trying to get Fairfield to remedy this situation, and have had to reach out to the shell manufacturer for assistance.

My pool was originally installed by Fairfield Pool 37 years ago…read more No issues to date except 2 liner replacements due to age. New liner installed this May. Replacement liner fairly priced. Crew showed up on time as promised and completed work prior to Memorial Day. Very satisfied with Jeremy and his Team and highly recommend them. Vin M.

First rate service- always Pleasure to deal with- makes…read moreowning a spa a pleasure Happy to reccomend them to anyone

Colby and the entire Scarritt company were fantastic. We were struggling for over a month trying to…read moreget our hot tub repaired by another pool and spa service company in the area. After three visits from the other service technician, we still did not have a working spa. Scarritt sent Colby to us within a day of our calling them. Colby came on the coldest day of the year and spent 2 hrs repairing our outdoor spa. He got it completely fixed and working in one visit. I cannot say enough good things about Scarritt or Colby.

So since lia left I stop going in to brothers pool John rises up the price every time you talk to…read morehim. I went in there last week to get a liner and a filter. Danny was amazing give me pricing great customer service he even showed me and my wife how to keep our pool heated with cover solar. John came in from out the back took over the conversation from Danny and tried to charge me 3 times the almost then what his computer stated. This is my last time shopping there.

This is a note of caution to anyone who wants to do business with them. The owner, John I think his…read morename is, is unprofessional, rude, condescending and lies on your face, let alone overcharging you. I am taking this company to court for fraud.

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I bought a Sundance McKinley 680 series hot tub early 2021. I was told it would take a couple of…read moremonths, however, it was further delayed. Nick Von at the Avon CT was nice enough to deal with. When I was told about the delay, he offered for me to cancel the order and get a refund. I chose to wait. The hot tub was delivered in Sept 2021. Aaron (install tech) was great, he responded via text during off hours and was very accommodating. Aaron has since left Superior. The spa needed a few services as some jets weren't working properly. They fixed them under warranty. I really like the hot tub, it's great. However, here are my issues: Once the hot tub is in, Superior doesn't offer any other services. They have no water testing capabilities. As a new hot tub owner, I was lost when it came to water chemistry. Honestly, when I received advice from Superior regarding the water, it only made it worse. Superior's servicing is done by a 3rd party out of Massachusetts. The 3rd party really doesn't care about customer service. For example, there was a recall on my spa just over a year after installation. The 3rd party gave me a difficult time about when they were coming to service it. I wanted to be present. The 3rd party was inflexible and was more concerned about their schedule than customer satisfaction. I've been to Scarritt Pools and Spas (they sell Hotspring spas) in Bristol CT many times, they offer free water testing and they tell you EXACTLY what chemicals to add and how often. I've been the Scarritt several times in a week, they are happy to help. They seem to be a one stop shop with much better customer service. Despite being happy with my Sundance hot tub. From a customer service view, I should've bought my hot tub at Scarritt.

I purchased a Sundance Spa last year and it was finally delivered about a month ago. I worked with…read moreMary in the Avon store and she was very helpful and knowledgeable about the various products. 2 days ago, I had an issue with one of the LED light fixtures, which cause my spa to lose water. I called the store and spoke to Nicholas. He was very responsive and had a technician out the next day to resolve my issue. The technician was very experienced and even offered me some great advice on another project I am working on. It appears the fixture was secured too tightly during the initially build. Nice job. Great customer service. Gary V.