I usually give average reviews and never poor ones. But I am so upset with Pete Atlewine and their…read moreemployee, Chris AND service in general. We ordered a hot tub cover that took awhile to get delivered. Could be from Hurricane Helene. That was ok with us. But then we needed a new Hot Tub Lift because ours was rusted out. We bought and paid for a new Hot Tub Cover Lift. The day they were supposed install, they left a phone message saying, it would be delayed. No problem. HOWEVER, Chris called on the 20th of Feb saying he would be there on the 21st at 0800-0900. He showed up at 0830 and said he would be done in 20 minutes. We went out just to see the new lift kit after he left without saying a word, and found that he only replaced one part of it and used the OLD parts of it. Plus he left his trash outside and did not take the old lift. WE PAID FOR A TOTAL NEW LIFT KIT!!!!! We called Pete Atlewine, confirmed it by them that we paid for a new kit.Chris called us back and said the sometimes they use parts from other kits to replace (????). What, was he saying they don't buy new parts and use refurbished ones??? Chris said he would call us back in a few to get it straightened out. Chris did say "well if you want me to replace it I will." We told him we paid for a NEW one WE wanted a NEW one. What was he hiding???? NEVER HEARD back from him. Never hear heard back from Pete Atlewine either even after a phone call. We FINALLY called at 2:00pm to see where we were at and had to leave a message. Service only took messages as they were busy. We are so disappointed in Pete Atlewine's service when it came to this lift kit. Chris came to our house mad to install it the evening, slamming things on top of hot tub cover, with a chip on his chip his shoulder and truly we know this is not the company for us. So disappointed. We have been with Pete Atlewine for years and the service has just flopped. Sad. Then when he was done with everything, replacing lift kit, he said he was sorry, but still left with an attitude, again chip on his shoulder. PLEASE PETE YOU CAN DO BETTER.

We have had several issues over the years with Pete Alewine Pools and especially the Service…read moreManager Charles. His behavior and customer service attitude is by far the worst we have ever delt with. One of the biggest issues with Pete Alewine Pools was in January 2024 when we received a $2,000 water bill. We had previously spoken with the pool technician and gave him permission to add water to pool since it naturally evaporates and cleaning could also drain water. He assured us he would turn the water off when done. When we got the water bill I did research with the water department and they pinpointed the date and time the water was turned on (and turned off). I called Charles and spoke to him about issue as the only people at house would have been the pool technician. Charles of course stated it was not his technician and completely refused to take any responsibility. Since we had no proof, we dropped the issue and worked out an agreement with the water department. It still cost us over $1500. The next issue was when we were told we had to replace our sand filter with the new cartridge type. This would have cost over $3,000. We declined. Next issue was yesterday. Due to us not being home and lack of ability to add water to pool the pool water is below the scupper. I called Charles at Pete Aelwine and he told me the valves had been adjusted to internally circulate the water without going through scupper intake. Due to this and low water, our buyer immediately thought there was a huge leak in the pool. After a leak test it was determined that the pool had no major leaks and there was a very very small leak in a grout line on the decorative tile at top of pool. It was determined this could have been caused by allowing calcium buildup and then scraping with wire pool brush and grout coming out. This issue was not huge and we shrugged it off. However, when the agent and buyer attempted to turn on the pool/spa heater it did not work. I was FaceTimed and asked if water was running through the heater. The agent and buyer could not tell. I called Charles and asked to send someone out to look at it. I was told there would be a service charge. On Wednesday, the technician (Dustin I think) came out to look at it. I do not know what he did, but he told both the agent and buyer that the heater was bad and needed to be replaced. He not only quoted $5,000 he also to the buyer that the heater was obsolete and discontinued. As one could imagine, this created a huge problem with the buyer and could have possibly caused us to lose the sale of our home. (We still do not know if this can be rectified due to the Pete Alewine technician saying the heater was obsolete and discontinued.) Today I spoke with the leak technician and asked about the pool heater. He informed me that he was curious about it himself as the heater was the "MOST POPULAR AND COMMON HEATER AROUND". It was covered by our deck and out of direct sunlight and wind. He took it upon himself to readjust the valves and miraculously the heater came on and started to heat the water. He explained to me that there are flow meters and if the system does not have enough water flowing into it then it will not work. Hence my asking the agent and buyer if they saw water flowing through it. I am now told our heater works completely fine and does not have to be replaced. We are currently not living at house and rely on your help and service to maintain our pool. We believed we could trust Pete Alewine. Unfortunately, it seems our trust may have been unfounded. What is extremely troubling out of all of this is the following: I called Pete Alewine to discuss this last issue with the pool heater. I also had videos of the pool showing white particles on the bottom, which clearly showed the pool had not been cleaned in a while. I used to get text messages or emails telling me when the technician was at the home cleaning the pool and when he left. I no longer receive them. I got in touch with the GA office and spoke with someone there who told me to send an email with the videos and explain what happened. I did exactly what she told me to do. I got a call from Charles a few hours later and he was very upset on the phone. He told me they did not break my heater (no one claimed they did) and that he had spoken with the owner Mr. Alewine and they now have decided to remove me as a customer and no longer service my pool. WOW!!!! Once again Charles's customer service and attitude is below anything we have ever seen from what we thought was a reputable company. Not only will they try to rip you off on your service and repairs, if you catch them at it, they then fire you and no longer want to service your pool. I would never recommend them to anyone.

I highly recommend for all your pool needs. Yvonne is very…read moreknowledgeable and her team will get your pool from green to clean fast.

* First of all when we originally met in November 2021 and prior to signing the contract you told…read moreus that the pool would be completed by the end of February 2022 (it's now the middle of July 2022) This was the only reason that we went with you. * It seems since we have paid you the money ($ 44,875.00) we have a hard time getting you out here to fix things. Took you over 60 days to find a leak in the pool. * The level of unprofessionalism and the many times we have wasted the day waiting for you (no call no show was a habit with you). * Did you think you can just leave this job in complete mess and not call for 2 weeks? We still have concrete on windows, house, air-conditioner and in the yard (for many months, no attempt to clean) Concrete finish is uneven on the border underneath house. Concrete has a huge drop near edge, Needs dirt to be filled otherwise it will not sustain Residue from plastic left up to long on house. Pool light looks terrible with all the uneven white stuff around it Still have concrete on sides of pool Wrinkles present in liner No instructions on how to take care of pool. No instruction how to use pump. Handle on stairs not safe very unsteady. Leak in return was fixed with epoxy. Epoxy is a temporary fix. The electrical was not up to code and we had to have electrician come back to install GFCI circuit breakers and install ground wire that Caleb was suppose to install. We have been having to go to Elite Pools on a bi-weekly basis to have the water tested and purchase chemicals because we have not been properly shown how to do that. Our yard is a complete disaster. A huge lump of dirt and sod was left right in the middle of it. We had to bring in American Leak Detection in to check for leaks because the information that you provided and the information that we obtained from The Drain Surgeon (Rooster), was not the same and had discrepancies. American Leak Detection's report came back that there were no leaks however did state that the epoxy was just a temporary fix. They also stated that on the floor of the deep end there were a couple small stones popping up in the liner and that may cause issues at a later time

I bought a spa a couple of months ago, it was delivered three weeks ago. The day after it was…read moredelivered I filled it and as I went to close the electric breakers I fell. Immediately went to hospital for probably with live in Theropy it may be months. Now the rub, I asked them to please do the initial set so I wouldn't have to worry about it. Absolutely with no concern or help. So as my tub sits for a few months, NO concern or help, even wouldn't do the indoctrination visit. The salesman never responded.

Engaging staff who answered by questions and offered helpful suggestions of other options I…read more might consider for cooking my Thanksgiving turkey without being pushy or overbearing.

We have been in the Augusta area since 1989, and have delt with many area companies. Big Wave Pool…read moreand Patio are by far one of the best! They are professional and very knowledgeable about renovation, design and what one needs for a pool! A family business, we had the pleasure to use for our pool renovation. Abe is a down to earth, matter a fact, very informative, great guy! His daughter Maddie in the office is there for you when you need her. Abe's crew are by far some of the nicest, very hard working guys! If you need any kind of pool ideas, advice, this is the company to use! I wouldn't waste my time looking for any other company. Thanks you so very much, Jack, Brian, Sam, Terrance, Leonard,William, and Antonio! Our pool has never been so beautiful and easy to keep up!

John and team are simply phenomenal! We were so fortunate to find them to install our pool! I would…read morenot choose anyone else! They make everything easy and enjoy what they do. We are so lucky to have found them! I wish I could leave 10 stars!!!!

They are very unprofessional , wouldn't recommend them to anyone. Seriously regret them…read moreinstalling my pool, they don't stand behind their warranty!!!

Terrible experience. They were paid up front for pool liner replacement in March of 2024. Had a…read moreproblem with the liner and needed to be recut. Fine, manufacturers fault, not theirs. More moths go by. Liner finally installed and contractor left the back yard trashed. Initially they took responsibility but had trouble getting them to come out. Multiple calls and text complaints. Multiple times they said they'd come fix the situation and would never show up or reschedule hours after we were supposed to meet. Absolutely terrible communication. Submitted complaint to the BBB as well and still no resolution. So now, 15 months after the initial payment, I'm having to come out of pocket to pay another company to do the work they were already paid to do. Do not recommend.

Perfect place to get your pool needs! The staff and their knowledge makes having your own pool so…read moremuch easier! If you have any questions this is the place to go!

Pete Alewine Volumetric Concrete company did a fabulous job! If I could give 10 stars in a review,…read moreI would!!! The two men who came out to pour the concrete for my garden shed slab were absolutely phenomenal!!! Courteous, professional and went above and beyond! My garden shed project was begun six months ago and we hit delays due to the weather and then supply chain problems. We needed a pumper truck because my back yard is fenced and my property has a slope to it. We had called pretty much EVERY concrete company in the area and no one could get us concrete and no one had a pumper truck! We were thinking we would have to go to deck blocks and wood for the floor of the shed. Someone else posted on Nextdoor about Pete Alewife Volumetric Concrete and we gave them a call. They were able to schedule it within a week. I cannot tell you how fabulous these guys were! I am beyond pleased!!! I would recommend them to anyone needing work done! My slab is 12ft x 12ft. https://www.facebook.com/PeteAlewineVolumetricConcrete/?ref=page_internal

Very poor service My pool was let with algae for months will never use this service againread more

Always great service from knowledgeable team of workers and management. We first contacted Elite…read morewhen we wanted to add a gas heater to an older pool. Tyler made great suggestions on where to place the heater as well as moving some other equipment as well. We switched to Elite for pool maintenance after the heater install because we found Elite very easy to work with and conscientious. Lastly, we just had a pool update that included a new liner, replacing white metal edging with cobblestone and repair of cracks, addition of drain for deck, Cool Deck application and painting. Tyler and Joe worked together to give us an end product we love. Their attention to detail and willingness to please is beyond most any work by contractors on our home projects. We highly recommend Elite.

Great experience with hot tub solutions. Sara and Gage were great to work with. We are very happy…read morewith our purchase and very much appreciate the excellent customer service. Buying from a local business makes a HUGE difference. They really care about their customers!

Quick response, timely delivery and professional installation. I would highly recommend this…read morebusiness for Sales and Service.