* First of all when we originally met in November 2021 and prior to signing the contract you told us that the pool would be completed by the end of February 2022 (it's now the middle of July 2022) This was the only reason that we went with you.
* It seems since we have paid you the money ($ 44,875.00) we have a hard time getting you out here to fix things. Took you over 60 days to find a leak in the pool.
* The level of unprofessionalism and the many times we have wasted the day waiting for you (no call no show was a habit with you).
* Did you think you can just leave this job in complete mess and not call for 2 weeks?
We still have concrete on windows, house, air-conditioner and in the yard (for many months, no attempt to clean)
Concrete finish is uneven on the border underneath house.
Concrete has a huge drop near edge, Needs dirt to be filled otherwise it will not sustain
Residue from plastic left up to long on house.
Pool light looks terrible with all the uneven white stuff around it
Still have concrete on sides of pool
Wrinkles present in liner
No instructions on how to take care of pool.
No instruction how to use pump.
Handle on stairs not safe very unsteady.
Leak in return was fixed with epoxy. Epoxy is a temporary fix.
The electrical was not up to code and we had to have electrician come back to install GFCI circuit breakers and install ground wire that Caleb was suppose to install.
We have been having to go to Elite Pools on a bi-weekly basis to have the water tested and purchase chemicals because we have not been properly shown how to do that.
Our yard is a complete disaster. A huge lump of dirt and sod was left right in the middle of it.
We had to bring in American Leak Detection in to check for leaks because the information that you provided and the information that we obtained from The Drain Surgeon (Rooster), was not the same and had discrepancies. American Leak Detection's report came back that there were no leaks however did state that the epoxy was just a temporary fix. They also stated that on the floor of the deep end there were a couple small stones popping up in the liner and that may cause issues at a later time read more