I bought a spa a couple of months ago, it was delivered three weeks ago. The day after it was…read moredelivered I filled it and as I went to close the electric breakers I fell. Immediately went to hospital for probably with live in Theropy it may be months. Now the rub, I asked them to please do the initial set so I wouldn't have to worry about it. Absolutely with no concern or help. So as my tub sits for a few months, NO concern or help, even wouldn't do the indoctrination visit. The salesman never responded.

Engaging staff who answered by questions and offered helpful suggestions of other options I…read more might consider for cooking my Thanksgiving turkey without being pushy or overbearing.

Terrible experience. They were paid up front for pool liner replacement in March of 2024. Had a…read moreproblem with the liner and needed to be recut. Fine, manufacturers fault, not theirs. More moths go by. Liner finally installed and contractor left the back yard trashed. Initially they took responsibility but had trouble getting them to come out. Multiple calls and text complaints. Multiple times they said they'd come fix the situation and would never show up or reschedule hours after we were supposed to meet. Absolutely terrible communication. Submitted complaint to the BBB as well and still no resolution. So now, 15 months after the initial payment, I'm having to come out of pocket to pay another company to do the work they were already paid to do. Do not recommend.

Perfect place to get your pool needs! The staff and their knowledge makes having your own pool so…read moremuch easier! If you have any questions this is the place to go!

Leon helped me today buy pool shock using my credits. He was very courteous and pleasant and…read moreespecially patient. Hands down a super smooth transaction! The store is clean and well stocked. He is the man for all your aquatic needs!

these folks have excellent customer service and are generally very knowledgeable and honest on all…read morethings pool-related. they don't try to sell you on the latest pool gimmicks or fads, and are very honest when asking specific questions on balancing the chemistry of your pool. This is another place I really enjoy doing business, and would highly recommend Leslie's in Evans to anyone with routine swimming pool needs.

* First of all when we originally met in November 2021 and prior to signing the contract you told…read moreus that the pool would be completed by the end of February 2022 (it's now the middle of July 2022) This was the only reason that we went with you. * It seems since we have paid you the money ($ 44,875.00) we have a hard time getting you out here to fix things. Took you over 60 days to find a leak in the pool. * The level of unprofessionalism and the many times we have wasted the day waiting for you (no call no show was a habit with you). * Did you think you can just leave this job in complete mess and not call for 2 weeks? We still have concrete on windows, house, air-conditioner and in the yard (for many months, no attempt to clean) Concrete finish is uneven on the border underneath house. Concrete has a huge drop near edge, Needs dirt to be filled otherwise it will not sustain Residue from plastic left up to long on house. Pool light looks terrible with all the uneven white stuff around it Still have concrete on sides of pool Wrinkles present in liner No instructions on how to take care of pool. No instruction how to use pump. Handle on stairs not safe very unsteady. Leak in return was fixed with epoxy. Epoxy is a temporary fix. The electrical was not up to code and we had to have electrician come back to install GFCI circuit breakers and install ground wire that Caleb was suppose to install. We have been having to go to Elite Pools on a bi-weekly basis to have the water tested and purchase chemicals because we have not been properly shown how to do that. Our yard is a complete disaster. A huge lump of dirt and sod was left right in the middle of it. We had to bring in American Leak Detection in to check for leaks because the information that you provided and the information that we obtained from The Drain Surgeon (Rooster), was not the same and had discrepancies. American Leak Detection's report came back that there were no leaks however did state that the epoxy was just a temporary fix. They also stated that on the floor of the deep end there were a couple small stones popping up in the liner and that may cause issues at a later time

From the owner: We are a family owned and operated swimming pool sales, service and supply store located in…read moreMartinez, Georgia. We offer a wide range of services and stand behind our work 100. We feel the work we do defines who we are as individuals and as a company.

I contacted ASP Swimming pools in August 2018 due to a dying pool filtration system, and to convert…read morefrom chlorine to salt filtration GM came out, and installed new timer, salt chlorine generator (the very expensive ichlor30) and new intermatic timer in late august. He told me I'd need to clean the salt chlorine generator every 3 months in muriatic acid, or it could damage the salt chlorine generator. 2 months after installation (early October) the salt chlorine generator went defective. GM came out and said it didn't look like like a manufacturers defect. The ASP GM said he would call pentair (the ichlor manufacturer) and just tell them the system stopped working. they had a discussion and decided to replace the ichlor salt chlorine generator - though that didn't happen till late October. also the timer on the intermatic system went defective during this time for reasons that were never made clear to me. the intermatic unit worked, but the timer dial inside it, did not. i had to manually turn the system off/on. After ASP replaced the salt chlorine generator and intermatic pool timer, they installed an "indoor" intermatic timer that was certified for the wrong voltage. i didn't figure this out till i called my electrician and he had discovered it. ASP's general manager said he didn't agree with my electrician even though he never explained why, and even though my electrician was correct --- the intermatic timer clearly said "for indoor use only" and also showed that it was rated for the wrong voltage on the sticker inside the intermatic unit. Reluctantly ASP came out just before thanksgiving while i was out of town and replaced the intermatic timer again. when i got home a few days after they installed the 3rd intermatic timer --- it once again did not work. the intermatic unit was an outdoor unit this time, but the timer was again defective. i called ASP and even though the timer was under warranty, they said they would not replace it again because it "was not a manufacturers defect". i asked the GM to explain how it wasn't a manufacturers defect, but he couldn't provide me an answer, and refused to fix it unless i paid him the price of another unit "in good faith" -- whatever the heck that means. in good faith they should honor the warranties of the defective products they sell and treat their customers better. The ASP GM said the labor was getting too expensive. i told him that while i understood the costs associated to labor, that it was an expensive for me to have paid them so much money and get so little return on what i thought was going to be a good investment. ASP's GM failed to deliver me the quality product he sold me on. after a few days stalemate, I realized i had no options or higher authority to report this complaint to, and he wasn't about to help anymore... so i reluctantly agreed to pay the price for another new timer. When the ASP technician came out to replace the intermatic timer for the 4th time my ichlor salt chlorine generator was working fine that morning. after the tech replaced the timer, my salt chlorine generator unit appeared to lose power. i contacted ASP about this and they said my salt chlorine generator was "defective". ‍ so let me guess - my fault again, right? i let the GM know that i was unhappy with their service and that he better not try to blame me again, which is apparently all ASP is good at (blaming the customer for either bad technicians or bad products). surprisingly, ASP actually decided to honor a manufacturer's warranty without hassle! i had to pinch myself. they actually came out and fixed something that they broke. so they did end up replacing the salt chlorine generator - i'm now on my 3rd one now (as of February 2019), and the new intermatic timer that i have paid for twice (the fourth one in 6 months) installed 2 weeks ago... once again doesn't have a working timer. the timer dial works when i turn it on, but it stops working once it turns off. it is supposed to work around the clock as long as electricity is running to it. So that is my experience with ASP. they have tried to lead me to believe that i am the only customer who has ever had problems with their service or the malfunctioning products. Who knows, maybe i am - but to have this many problems, i think it may not be a coincidence, and perhaps i am not the only customer out there that has had a bad experience with them. i'm really disappointed in the customer service that i have received from ASP, considering i've spent well over $4,000 on their equipment and services. I am only putting this out there in case anyone else has had a similar experience and hasn't shared it, and to hopefully help someone avoid a similar situation.

I would highly recommend ASP to anyone who wants it done right the first time…read more Cody and the crew were awesome, very informative and answered any questions I may have had throughout the whole process. We are very happy with our new pool! Looking forward to summertime!

Very poor service My pool was let with algae for months will never use this service againread more

Always great service from knowledgeable team of workers and management. We first contacted Elite…read morewhen we wanted to add a gas heater to an older pool. Tyler made great suggestions on where to place the heater as well as moving some other equipment as well. We switched to Elite for pool maintenance after the heater install because we found Elite very easy to work with and conscientious. Lastly, we just had a pool update that included a new liner, replacing white metal edging with cobblestone and repair of cracks, addition of drain for deck, Cool Deck application and painting. Tyler and Joe worked together to give us an end product we love. Their attention to detail and willingness to please is beyond most any work by contractors on our home projects. We highly recommend Elite.

Veterans and my friends in the community DO NOT purchase a Raypak Pool Heater from Leslie Pool. I…read morepurchased an electric Raypak Pool Heater and Leslie Pool installed 6 months ago. Now the electric Raypak Heater was under a 5-year warranty. After uncovering my pool and getting it ready for a swim, I found the Raypak had a leak. I called Leslie Pool, and they stated they do not work on electric Raypak heaters. I was upset and asked, " What do you mean you don't work/service the electric Raypak Heater! I was told to call the Raypak dealer because Leslie Pool would only service propane or gas Raypak Heaters. At the time of purchase at Lelsie Pool, no one explained this to me prior to my purchase. I would never purchase an item, have it installed, and then have the same company not honor the warranty or service the equipment they are selling. Veterans and my fellow community friends, beware of Leslie Pool.

Just picked up my Polaris from Leslie's pool. And what an honest employee you have in Leon. I truly…read moreappreciate all his help And his honesty when it came to taking care of my polaris. That's why I only use your company on Washington road. I can always count on an honest opinion. And help? Thank you again, Leon. You're great