Need to drain water from my new Hot Tub and call for instructions and product to use which was the…read moreHot Tub System Flush and instructions to remove head rest and filter run motor on high for half hour.. then drain wipe clean replace with clean filter and balance water... Eaze Pezy

This company use to be wonderful but has gone downhill. I went online and filled out a service…read morerequest and never received a response. A few days later I called and nobody answered. I called the following day and again nobody answered so I left a message for them to call back and guess what. No return call. I called again and finally spoke with someone that informed me it would be $199.00 to come out to my home. Once they got here they would give me a quote. The $199 doesn't get deducted it's what they charge just to come to your home.I purchased my Hot Springs hot tub 20+ years ago and have never been charged for them to come out to my house. Something has changed at this place. They use to be a Hot Springs dealer only but appears no longer. If you purchase anything from them beware of these fees they started charging.

Had my in ground pool refinished by Brown's. The job performance was average yet the price was a…read morepremium. The average performance was due to poor scheduling and communication. I was told workers would be there a specific day and they never showed up. Then when I was told they would be there in three days, they showed up the next morning. Also my garage was blocked for three weeks because material needed was in the way. It took that long because of the poor scheduling. The weather was mostly nice and dry over the four months it took to finish the pool. I had to constantly call or message Brown's to find out what is happening next. In addition a water can, and a gate lock went missing with no apology by Browns. I cannot rate Browns lower because the end product met all expectations. The folks who showed up on site were very nice and knew what they were doing. The pool is beautiful.

Very poor scheduling, no communication, no returned phone calls, premium dollars though! Since they…read morehave grown into a big business, customer service is non-existent. Staff not very friendly and knowledgeable.

Excellent service! I have known the owner for several years and know him too be honest and hard…read moreworking. He takes pride in his work and provided Superior communication with the customer.

From the owner: West Georgia Pools Provides pools to the West Georgia area also provides. (Leisure Fiberglass…read morePools) the best built Fiberglass pools in the World since 2000.

NO CALL NO SHOW. I called in the beginning of may to get my pool opened. The guy on the phone said…read morethey were very busy that month and made me an appointment for May 27th. Mind you the guy gives me no times and I work nights, so with no idea of when they are getting there I wake up may 27th at 8 am. I've only gotten 4 hours of sleep at this point. I stay in my house waiting for these pool people all day until 5pm when they close and no one came. I tried to call multiple times with no answer during the day when they were open. I get up early yet again and call them this morning. Someone didn't answer so I finally get a call back. The guy on the phone apologizes to me and says they were closed yesterday, and HE FORGOT TO CALL ME FRIDAY BECAUSE HE WAS SOO BUSY. So now my pool will not be open for another week. I just find this really disrespectful to your customer. I was not offered a discount or a next day service. Just pay full price and go to the back of the line. I find this lack of respect for the customers time very rude. Call at your own risk cause that guy at the front desk doesn't know what he's doing.

Such great service by LT pools! They put in a new liner and…read morehelped get out pool ready for the summer!

My experience with Nikell was outstanding. She is incredibly knowledgeable and helpful. The spas…read moreand their new technology is incredible and Nikell took the time to show me everything that I needed to know in a clear way. I highly recommend stopping by to see her and feel completely unrushed while understanding exactly what you are purchasing.

After Georgia Spa bought Spa and Deck Creations in Blairsville GA, it has been nothing but poor…read moreservice, raised prices, and very poor businesses practices. I had a leak in my hot tube, called for service to locate the leak. Charged $260 for the service call. Service man found heater leak and gave me an estimate of $465 to install new heater and it would have to be ordered. When I called to get it ordered, the price went up to over $1000 dollars. I bought the heater on line for $365 and installed it myself. What a ripoff, never do business with them again.

Special thanks to Ben for coming out to chat with us on short notice - Ben was professional,…read moreresponsive, and very honest. He was respectful of my time and showed up on time. I would highly recommend Ben for all of your pool and spa needs.

Out of all of the ones I called, Benjamin was able to fix the problem that others couldn't fix…read more This guy is honest about his work and worth the money. He did not let us down. I highly recommend his work.

We have had our pool for about 15/20 years and have worked with Brown's Pools for that whole time…read more This year, when Brown's opened the pool, we had massive issues. I think some of the issues was the fact we were the last stop of the day and the crew didn't care...but nonetheless...we called asking for service, help, even just a call back and NOTHING. We have tried for weeks, and it is definitely pool weather now. Still no response, no help. After all these yeas of loyalty, it is really disappointing to see a once trusted provider fail us so completely. Don't trust these people...at all.

Best pool company in the state! Sandy Garber was so helpful and knowledgeable in the chemistry of…read moremy daughter's pool. I really needed a professional for this pool challenge, if I owned a pool store I would try to steal her away. Best customer service in the nation! Recommend Brown's Pools second to none to anyone and everyone. Best of the best!

Our community continues to be so impressed with Sparkling Pools. They are attentive, communicative,…read moreand thorough. They service they provide to our HOA pool is invaluable.

From the owner: Sparkling Pools GA: Comprehensive Pool Care, From Deck to Deep End…read more 🏡 Serving HOAs, homeowners, and commercial properties with precision and care. Go beyond basic pool cleaning—Sparkling Pools GA delivers a truly pristine experience. Our CPO® certified technicians specialize in: • ✅ HOA Pool Maintenance & Compliance • 🍂 Fall Prep & Seasonal Pool Closings • 🔧 Cover Replacement & Equipment Repairs • 💧 Deep Cleaning, Drain/Refills & Acid Washing • 🧪 Expert Water Chemistry & Weekly Service Whether it’s a sparkling summer swim or a seamless seasonal transition, we’ve got your pool covered—literally. 📞 Call for a free quote: 470-473-8985 📍 Locally owned. Professionally trusted.

Damien is an excellent resource for pool help and questions. He services my pool weekly and it is…read moresparkling clean each week. Damien takes pride in his work and I appreciate his help and expertise

We are quite pleased with the work done by Damien and the rest of the J&M maintenance crew. We…read morewent to J&M after, at best, marginal service from a local competitor. It took J&M several services to stabilize our pool water. Thank you and we sincerely appreciate your diligence!

Leroy is the attendant at this store today. He is knowledgeable about pool chemicals and very…read morehelpful.

Terrible experience. Wish I could give negative starts. They may as well have a sign that says "If…read moreyou're black don't come back". Unfortunately Austell has a lot of what the kids call "Karens" and this place has multiple under one roof. I only came because its minutes from my home. Hopefully they can get it together but I wont be back, there are other places worth the drive.