Well it's been a year and my pool looks great, the only things that changed was religiously…read morechecking my CYA readings with the NEW company......when they took over my CYA was maxed out and my pool had been chemically locked. I never got a weekly chemical reading from Pinch A Penny now I get a full breakdown of what's going on with my pool and what every chemical level is at including CYA - my pool looks great again...... I've lived here since 2018. Horses have always been on the property before I purchased it. It wasn't the horses. It was the lack of getting a proper CYA reading. And the new company fixed my circulation issues as shown by the giant fountain in the updated picture of a nice clean pool

Great service facility in my neighborhood. The staff is very…read morefriendly, knowledgeable and the products are priced well.

Great service! I appreciate the help over the years from Brian and the team. Always quick to…read morerespond and help with pool repairs!

Very knowledgeable. Very fast. Very reasonable. The service I requested was a inlet leak fix. It…read moretook the owner seconds to find the leak (others had failed for hours) and then he had a tech come the next day and replace. I also used their recommended underground leak repairer. Bottom line, super competent in a industry of hacks and charlatans.

After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Weekly service cleaning poor and maintenance repairs on pump everything stripped out and capped off…read morethe return line in my filter another company had to come in and find this wondering why my circulation went to crap after they said I needed a whole new filter housing that wasn't but 5 years old I bet they ruined it to begin with.

From the owner: We sell swimming pool chemicals, and carry the most popular equipment repair parts that you may…read moreneed. We offer weekly maintenance and service equipment.

We are pleased with the design and build of our pool from Montgomery Custom Pools. The features…read moreVance suggested for our pool were perfect and everything came within our budget! We had a lot of elevation to work with in our backyard. They did a great job designing a multi level deck to accommodate the elevation. He suggested spray decking to tie everything together and it really made a huge difference!

I'm making this post to inform anyone who will do business with Vance Calvin…read more He has not returned $300 of my money from renting an RV from him because of a review I left. I only had hot water 1-2 days out of the entire time I lived there. Leaks, frass. (The first leak was April 5th, less than a week after moving in. Frass noticed in the previous leak areas on May Ist for the first time) I am posting this because we had a money exchange and he kept $300, when I even was nice and suggested he keep $258 additional that he owed. He has his own responses, but I also have my own proof and will be filing complaints.

We had our pool replastered by Express Pool Plastering & Repairs, a company with 30 years…read moreexperience & so many positive reviews. We had a great experience starting with their prep process work, and through the final replastering application process, all done in timely professional manner. The crew was professional, kept us informed when we had questions and all went well, and even kept everything extremely clean. The finish came out smooth and consistent, and our pool looks like new. Highly recommend!

The complete experience with Express was very professional from the Admin. staff to the…read moreinstallation crews. We were completely satisfied with the replaster and tile work.

I had a pool leak, and I knew one of the five exposed pipes supplying waterfalls were broken…read more After further inspection I found that there was another broken waterfall pipe underground. For repairs, I asked Pinch A Penny (Magnolia) for an estimate. Allen came over and also noticed that the broken section of pipe into the rock waterfall was a flexible irrigation pipe to connect the pvc pipe into the solid rock encased pvc piping for the waterfalls. He provided a reasonable estimate the next day. Bill Brady came out for the repairs and we discovered that a special pvc pipe would have to be made in a shop because the irrigation pipe could not be removed from the rocks without chipping out the piping in the waterfall rocks. This required shop fabrication and another trip by Bill. With the proper equipment he repaired/replaced five 3/4" pvc pipes. It was tested and worked great. The total cost for the repairs was exactly the same cost as the original estimate! Bill and his team were all knowledgeable and courteous.. Bill is a stand-out in the business. I highly recommend Pinch A Penny.

I needed a filter basket for my Jandy filter pump. The store representative wasn't sure what I…read moreneeded. He called for the owner Bill for his help. He ask me what type of filter pump I had and he picked up the basket I needed and he gave a brief explanation of its operation. I ask what the cost was and he picked up a tag for $39.99. Bill could sense I wasn't going to spend that much. He lectured me on how he had $100 dollars of employees and how I was an online shopper. He then turned and walked away continuing to verbalize his displeasure with my not purchasing a filter basket at that high of a price. Two of his employee's witnessed this interaction with a customer. I will never shop at this pool store again. I will contact Pinch A Penny franchise compliance and file a complaint with them.

I had a serious algae issue-could not see the bottom drain plus foam on top. it took a couple…read moreweeks, but Chris and Sean worked with me to find the solution that worked to clear it up. Thank you guys at Brazos Valley Pools. I was "at my wits end" with this problem and you guys helped me fix it. pics below.

Brazos Valley Pools & Spas have been my 'go to' for service for over five years. They have always…read morebeen centered on my needs in a professional and courteous way. I plan to continue to utilize their services for my needs. in fact I just purchased a new spa from them!!

Nice showroom and great selection of hot tubs and swim spas.read more

Terrible customer service. I had a problem that required customer service, I called they never…read morereturned my calls. After 5 months, I finally sorted out a solution and with e-mail confirmation, they just avoid and never came through. Not professional, we are talking $500, I can't imagine what this firm would do with $10,000. Not good people or service.

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point