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    Leslie's Pool Supplies

    4.0 (1 review)
    Open 9:00 am - 6:00 pm
    Updated 1 week ago

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    2 years ago

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    Backyard Staycations

    Backyard Staycations

    (2 reviews)

    Refused to send me the dimensions of my pool cover, saying that they didn't want to be responsible…read moreif I got it somewhere else and the dimensions were wrong, which honestly I feel like if they were confident in their prices it wouldn't be an issue. Just be honest, I know you have a business to run and you want all the business but lying to people is not going to make them trust you

    Do not contract for pool maintenance with this company. We were billed over twice the agreed rate…read morethat we contracted them for on several occasions. The first time that over $1,200 was drawn out of our account when we were expecting to pay $600/month for pool maintence, we called them to discuss the unexpectedly large bill and were given some bunk excuses about needing chemicals because of lawn clippings being blown into the water and some made-up sounding water testing that we never asked them to perform. The $600 extra dollars for the month for chemicals and testing was a ludicrous sum. We maintained our pool ourselves for an entire season for less than the overage for one month under the maintenance contract with Backyard Staycations. We asked the service manager never to bill over the agreed-upon rate ever again, and to discuss future testing and chemical purchases with us prior to performing them so that we can approve or disapprove the costs only to be hit with another $1200 charged out of our account the very next month. We feel very taken advantage of, have been extremely displeased with the lack of communication, the rude responses when we've called, and the inability to adequately explain these extremely high prices that greatly exceeded the quoted prices. We're submitting a complaint with the Better Business Bureau and spreading the word wherever we can. Do not enter into a maintenance contract with Backyard Staycations.

    Leslie's Pool Supplies - hottubandpool - Updated May 2026

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