I recently visited this business and unfortunately had a very poor experience. The salesperson, who…read moreI believe had a beard and glasses, made the entire interaction feel more like dealing with a used car dealership than a professional business. I can't remember his name, but his approach left a very negative impression. He was unfriendly, unpolished, and answered our questions in a way that came across as impolite. He also spent time criticizing his competitors, which I found unprofessional and something that is generally frowned upon in sales. Instead of making us feel confident about our purchase, the interaction left us feeling uncomfortable and unsure. Overall, it was not a positive experience, and because of how we were treated, I won't be returning.

Staff not very helpful. Ordered and paid for a product and had to chase them down to find out if it…read morewas in. It was yet they failed to notify us and sold it to another customer. Gave us attitude when we requested a refund.

This gym is a resort! Indoor and outdoor pools complete with water slides. Full circuit training…read moreequipment. Loads of cardio equipment and even massage chairs and tables. Full service salon and nice cafe serving healthy options. Top that with great trainers and a sauna and steam room. They will be adding a cold plunge pool soon too!

Do we think this is mold? It's on the workout floor. Would hate to be breathing that in during a…read moreworkout. Lots of amenities but there's so many people I get the feeling they can't keep up with cleaning and maintenance. Hate that the sauna is co-ed. Facility itself needs some remodeling.

I've known George for over a decade and he is a great and honest business owner. My parents used…read morehim for their hot tub as well. I highly recommend him and Midwest Spas.

I've been working with George (owner) for about 5 years. He installed a great hot tub/swim spa in…read more2016 for us and has been doing a great job servicing. No major problems, just routine maintenance. Always responsive and very knowledgeable about the product. I would highly recommend him to anyone interested in buying a hot tub. Very different than buying from Costco or American Sale, because he is there after the sale to service. Hot tubs need a basic inspection and routine maintenance about every 18 months.

I'm really disappointed...with a referral and all the great reviews I thought I found someone…read morereliable and trustworthy. Spoke with Raul and told him about my problem and he asked that I send photos of my pool and the address which I did. He said he would be in my area a few days later and he would call me that morning and come by. Not only did I not receive a call, I never received a call back after leaving several messages or did I ever get a reply back to my text messages. I get this is a busy time but the fact you can't call and cancel or even to return a call is completely unprofessional and ridiculous. So thanks for making me wait around and not giving me any chance to call someone else . If you call him be sure to have a backup just in case

Raul and crew are the best, kind, caring, prompt, smart, dependable, did I mention kind and caring?…read more They did an excellent job opening my pool, painting it and maintaining it all year. My pool has never looked better.

Had repairs done to my Master Spa hot tub on Monday 9-26. Cody arrived on time and diagnosed the…read moreproblem quickly. He repaired a faulty pump and was done within an hour. Very professional and complete service. Would recommend the Spa Shop to handle your needs. Jim R. Sycamore,il

Great experience at the spa shop! The staff was extremely helpful in choosing a hot tub,…read moreinstallation was thorough and efficient, and they are very patient teaching me how and when to use the chemicals because I keep asking them the same questions. Prices are great and the quality is substantially better than the cheap made in China box stores. If you want a personal family run experience, don't hesitate to check them out.

Mike and Michelle are great and they have the best pool service around. They are efficient and…read morethorough.and take good care of our pool

NEVER SHOWED UP! We had numerous conversations with Michelle on the phone and email. We were…read morescheduled to have a pool liner patch placed on 8/26. Gave our credit card as a deposit to hold the date... And they never showed... The day before they even emailed us confirming that we will have our pool heater cranked because their diver doesn't own a wetsuit... So we had our pool heater set to 90°... They were supposed to show at 1 PM. When they were 45 minutes late, we called and spoke to Michele and we're told that they would be there shortly... No one ever showed no one ever called... We have called numerous times with no answer... Complete waste of our time... Took a day off of work... And heated our pool for nothing. Went a great escape and mentioned our issue with this company and they said they were not surprised.!!! BEWARE!

Called this business to open pool was not there when they showed up wife was there the only thing…read morethey did was turn filter pump on ,didn't clean any leaves or other debris out, handed my wife $180.00 bill which she paid them for at that time,whhen I arrived home from work and took one look at the pool and seen what had taken place,the pool was still full of leaves and dirt from the previous season I contacted paradise pools and talked to the owner he said that he would have someone come out and check to see what the issue was someone did show up cleaned the pool the way it should have been done in the firstplace thencharge anadditional $200for the call back to do the job the correct way

Our pool heat exchanger developed a severe leak several days before we were to host a pool birthday…read moreparty for my granddaughter. I reached out to several pool suppliers without success. I contacted Megan at Paradise pools and explain my problem. She said she would look into it and get back to me. At that time, I thought it was a lost cause, but Megan came through. A brother of the distributor worked at the main supply office and was meeting with the brother that evening, he brought the exchange, the distributor dropped it off at Paradise Pools the next day, and I got it early that afternoon. Megan went above and beyond to help us out. In my mind, she's a rock star.

I do not recommend him to nobody. They just did my hot tub and made the worst job , the look it…read morelook it's like not finished and I need to find another company to redo it again . I just waisted the money

From the owner: We are a company that specializes in plaster for pools and coping stone at affordable prices. We…read morework according to the client's needs and guarantee excellent work.