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Dearborn, MI

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Les Stanford Chevrolet

2.9 (88 reviews)
Closed • Closed

Services - Les Stanford Chevrolet

Oil changes

Routine automotive maintenance

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I bought a camero from them and I had an accident. I hated the car and visited to replace it with a corvette. I bought it for $45k and when I asked about trade in value he gave me $26k. Car photo is attached. All what it needed is a rear bumper which is $1000 on eBay! The absurdity of the situation speaks of how they view the value of their own cars and how they treat their customers.

Service waiting room. Dead car this morning. Towed in and waiting for loaner.
Ebenezer's Anni L.

I can tell you that I have used the Monroe MI dealership since GM closed Saturn down (another wonderful decision that GM is INFAMOUS for doing in its long history). Since I don't live in Monroe any more, I was happy that the owners had a Dearborn location. I was until this visit. Service was TERRIBLE for no reason. I made the appointment online on Monday with a detailed list of what NEEDED to be done: oil change, transmission fluid flush with new filter (as needed every 30,000 miles that those who follow Saturnfan.com know by ), and check the flex pipe that comes from the manifold to the catalytic converter - again the internet wisdom, an oxymoron most of the time. With a stainless steel exhaust system of a Saturn, that pipe will finally wear out after 18 years. Now don't get me started on the hanger used to hold the muffler one, my car is on it 4th. I dropped my car off at 9 am on Thursday when I scheduled my appointment. I should have let that lady in front of me so I would have got Dan as my service advisor since he went above and beyond last time and told me he enjoyed helping us old Saturn owner keep our beloved cars on the road. That was how the advisors in the Monroe dealership were. BIG problem is I got Lenny. Since I couldn't stay at the dealership because it would take longer than an oil change, I asked about a loaner. I was roughly told they had none. When I asked about if they had a rental deal with Enterprise like the Monroe location, I again was told just to walk down the street to ask them. Finally, I was told to just sit in the waiting room and the shuttle driver will call out if any one needs a ride. That is how I got home. I wanted for a call ALL day but finally called them about 4. Lenny had to call me back to tell me it hasn't been looked at!!!!!. Maybe that was because he didn't put time needed and let the computer put 10/11/19 as time needed. I was told it is in the bay and would be looked at in the morning and he would call as soon as it was. To make a long bad story shorter: 1) no call until I had called twice and finally leaving a message that I had to have my car or a loaner if pipe couldn't be repaired today. His call was after 12:00. 2) pipe not fixed because Lenny told me my car is SO OLD that GM no longer makes the part or if they did it would be a couple thousand dollars. So he would give me the name of the muffler place down the block. 3) GM does still makes the part but has the catalytic converter attached and their part website will sell it to me for $692. He didn't even check and I know dealership gets a discount and the labor time to drop that pipe and converter would be less than 40 minutes since I have done that on other cars. 4) My car's age effected Lenny's level of service because it affected what he thought. I should have been offered the option no matter the cost of having the dealership do the work with GM parts. Car was even louder than when I left it. If it had been looked at on Thursday morning and I was told that it could be up to $800 to put it back in shape, I would have said YES. You don't get a car to 274,904 miles by being cheap on repairs. Saturn SL1 that are taken care of will easily get over 300,00 miles. I have had the car over 15 years and with no car payment for 11 years, money well spent. I can't just take it to Monroe dealership now since school starting. Yelp will help with a muffler shop, but that should not be happening if Lenny did his job like others I have dealt with over the years. Avoid him when you take your car here if you do now.

CHEAPER Oil change charge from another dealership

HIGHER service prices than other dealerships. Also, the original estimate was extremely off (went from an $80.00 estimate to $176 final charge for only an oil change with no additional services provided), and once I inquired about the price difference, the manager was very hostile!

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Great customer service, very easy to work with and get a good deal. Go see my guy Kevin McKane for a great customer experience.

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Review Highlights - Les Stanford Chevrolet

“Ali Reda made the whole car buying experience very simple, and absolutely no hassle.”

Mentioned in 10 reviews

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LaFontaine Toyota of Dearborn - Exterior Shot of the Building

LaFontaine Toyota of Dearborn

(97 reviews)

Update 2/8 (4): After about a day the dealer called me on 2/7 to talk more about the car. They came…read moredown a bit but still not to where i needed to be. After some additional haggling we got to a price I could agree to. Higher than where I started, but still a deal. I guess what I learned is that CPO vehicles (ESPECIALLY Toyota's) are not in the same 'haggling Ball game' as new cars. Instead of a few thousand off (like with new car) you have to haggle hard for a grand off. I was happy that LaFontaine started working harder to earn my business, and in the end they did. Very happy with my car so far. Thank you! Update - 2/6: Vehicle still available, I showed up in person this time, and offered $750 more on top of my original offer and I'd buy it NOW. Salesmen were more willing to negotiate in person more so than over the phone (noted). However Still unsuccessful in negotiating to the ballpark where I could buy the vehicle. These salesmen are tough, but more willing to work it out in person than on phone. At least I tried again. Good luck to all. Update - 2/5/20: Vehicle still shows available as of 2/5, so, I'm going to go in on Thursday and see if LaFontaine and I can work something out to make a deal happen. Perhaps being there in person will help the negotiations. Overall, unpleasant experience. It really felt like they didn't care to sell me a car as i got nowhere with the negotiations, no counter offers, or call back. I'm looking into buying a CPO 2018 Camry LE. Came in Monday 1/27 to test drive one on the lot. Worked with James Lange. Finished the test drive, enjoyed the experience, and gave James my phone Number, email, and watched him write it all out correctly. He said he'd look into the cost of retrofitting Apple car play (as online said its possible) and would get back to me Tuesday. Left the dealership letting him know i liked the vehicle a lot and looked forward to learning about Apple car play. Got to WEDNESDAY with no contact from him. While shopping around I learned from another dealer that it was possible and FREE to retrofit CarPlay. So, i Called JAMES on Wednesday to talk and he mentioned he sent me an email but it was to wrong address . Regardless, i now wanted to let him know I wanted to make an offer to buy the CPO Camry I test drove. Simply put I offered 10% off the out-the-door price (i offered 18k OTD, instead of 20k OTD) as thats what i am comfortable paying for a used car with 22k miles and fits my budget. I said If he could meet that I would come in THAT day, BUY the vehicle, and put down over 50%. I wasn't willing to budge during our talk because i never once got a counter offer.... the entire conversation was how my offer was "unreasonable due to xyz" over and over with no counter. I Told him thanks for his time and if he could meet my offer to call me back. No call back. So, no sale. It'd be nice to know how close they could get to my offer, but the salesman didn't seem willing to even try.

Went in for drivability concern with an active code and advised them the code would clear within…read morehours so I needed to get the diagnosis while it was active. Ive had the issue before and was told no matywr what, being the car in when the code is active and exolain this and qe will look at it immediately. Lafontane told me I needed an appointment and scheduled me 6 days later. The code is now cleared and toyota charged me $100 and eas unable to diagnose it. They suggested I bring it in next time the code is active. Ya don't say...

Village Ford

Village Ford

(115 reviews)

I had a issue with my Bronco took it for service mad as heck. Pete one of the service advisor…read morestepped in and made my day a little brighter. He was one of the best service advisors I've ever had. Along with the help of Kim the guest service Manager. This dynamic duo was thee best. Thanks again for your help.

I had a very disappointing experience with the service department at Village Ford and feel it's…read moreimportant to share my experience with other customers. I scheduled a service appointment online regarding an extra spare key and programming. The next day, Marissa from the service department called to discuss the issue. During that call, I explained the situation and she told me I could drop the vehicle off after hours if needed. At no point during that conversation was any diagnostic fee mentioned. After I dropped off the vehicle, Marissa later called me with a quote of $600 for a spare key and programming--$300 for the key and $300 for labor. I felt this price was extremely high, especially considering I was able to have the exact same service completed at another Ford dealership for $295 total. When I told her I would not be proceeding with the service and that I would come pick up my vehicle, I was surprised to learn that she refused to release my car unless I paid a $175 diagnostic fee. She claimed this fee had been discussed previously, which was not accurate. The only reason my vehicle was eventually released was because I requested to speak with a manager and mentioned that the phone conversation could be reviewed to confirm that no such fee had been explained. This experience felt very unprofessional and concerning. I believe the dealership ownership or partners may not be aware of how customers are being treated or how pricing is being handled within the service department. Transparency, fair pricing, and clear communication should be standard when dealing with customers. Unfortunately, this experience left a very negative impression, and I would encourage others to carefully confirm pricing and policies before leaving their vehicle with this service department

Nissan of Dearborn

Nissan of Dearborn

(49 reviews)

If you want a seamless car shopping experience be sure to stop in and ask for AJ…read more AJ was able to get me into a new 2023 Pathfinder Platinum AWD vehicle with a small down payment after trading in a vehicle with negative equity. Great service communication and follow up. I'll be back!

I've been a loyal Nissan owner for over 20 years, but Nissan of Dearborn gave me the most…read moredisrespectful and distressing experience I've ever had with a dealership. I dropped off my car for service, only to be told to just "throw the keys in the drop box" while staff stood inside. I was left waiting over a week for answers, only to learn the car supposedly needed $12k in repairs. Then I was offered just $500 for trade-in value -- a slap in the face. When I mentioned possibly buying a new Nissan Juke, they didn't even give me a business card, treating me like I couldn't afford it. On a second visit, their rep even told me to drive my unsafe car off the lot and "sell it on Facebook." Completely reckless advice. When I stood my ground, they made me come back a third time with my title, making the process as painful as possible. Meanwhile, their staff lied in follow-ups, claiming they only met me once. I have proof I was there multiple times. Worse, I am a combat veteran living with PTSD. Phone calls are a medical trigger, and I made it clear I needed communication by email only. Nissan Consumer Affairs and this dealership ignored that reasonable ADA accommodation request, continuing to call and text me instead of respecting federal law. A formal complaint has already been filed with the U.S. DOJ, and the MDCR will be next. To top it off, I even got a text asking me to change or remove my review -- showing their real priority is protecting their reputation, not fixing how they treat customers. This entire ordeal has been disrespectful, unsafe, and discriminatory. After two Nissans, I was ready to buy a third -- but not anymore. The one-star review stays.

Ford Motor Company - Document on answer from Ford when a goodwill claim was put in to them

Ford Motor Company

(22 reviews)

Today's cars have little style and all look pretty much the same to me with bland colors…read more My dad had a 1968 Mustang with a 289 engine and that was the family car of which I learned to drive with. Black top and interior and the paint job was a beautiful turquoise green. It became my hand me down car when in high school. Loved it! Easily had over 120,000 miles on it. Later on I bought another '68 Mustang with a 302 engine and cool blue color. They don't make cars like these anymore. Windows down, cruising the streets, roar of the engine, blasting 80's metal, hanging out with friends and picking up the sexy ladies. Good times for sure. Muscle cars were the best. Nowadays Ford and other car companies have all developed the same generic look. The leadership and management has been pretty lame over the past decade, and the quality has faltered. Still, thank you Ford for making my youth, high school, and decade after it such a fun time. I miss those cars.

I like that Ford Motor Company is an American automobile manufacturer! That makes me want to chant:…read more"USA! USA! USA!" And, of course, we all have heard of and know about Henry Ford! He was only 39 years old when he founded Ford Motor Company - that's impressive! Remember the famous low speed Ford Bronco "chase?" I do! We had a Ford Motor Company small SUV. It was an Escape, described as a "compact SUV that offers a multitude of drivetrain options" and "ready for adventure!" Wiki notes that Ford Escape is "Ford's first SUB derived from a car platform" - whatever that means. In my opinion, there was nothing sexy about our Ford Escape; however, I think it was the first SUV we had and I did enjoy having that body style and eventually went to an SUV for me. It looks like Ford Motor Company is discontinuing the Escape after the current model year, 2026. Over time, the Escape has been through several recalls for risk of engine fires. Hmmmmm, that's not cool! We had a Pinto when I was growing up. I would call the Pinto a "birth control" car - talk about an unsexy vehicle! Also, it was poorly designed as the Pinto's design positioned its fuel tank between the solid live rear axle and the rear bumper, which was a standard practice in U.S. subcompact cars at the time. The Pinto's vulnerability to fuel leakage and fire in a rear-end collision was exacerbated by reduced rear "crush space," a lack of structural reinforcement in the rear. Meaning, the Pinto was a fire hazard. This was during the time of the Yugo, who had an unofficial motto of "one hit and you go." Ford thanks for being American made, and thanks for the Escape which was infinitely better than the Pinto of yesteryear!

Les Stanford Cadillac - Cadillac XT4!

Les Stanford Cadillac

(26 reviews)

Downtown Dearborn

I looked for two months for the right OPTIQ. THEN I went in to order one. No sales persons on…read morefloor, so manager came to help. He convinced me to pick from finished cars in stock and I agreed, I told him EXACTLY what I wanted. I waited. Then receive a call that my car is in. BUT IT IS THE WRONG CAR!! NOT WHAT I ORDERED. Pressure time. They had to trade for the car. I gave in. NEVER HAD A PRICE UNTIL NOW. Said about $565/month. Next day, came to see the and do paperwork. Had to wait and wait to see car. LETS MAKE A DEAL AT THE DESK STARTING AT $650. I SAID NO. FINALLY GOT DOWN TO $607 MONTHLY AND I RELENTED, Got desk and the price went up to $622 and I did not catch it. Getting hot and upset. Now 5pm. went home. 30 minutes later, called the dealer and told them not to send the deal to Lansing. Dealer closed for weekend. Went back Monday and manager said too bad. Dishonest dealer. I am an 81 year old handicapped veteran, and I am stuck with the car I DID NOT WANT, at the price I did not agree to.

I had a truly outstanding experience at Les Stanford Cadillac. From the moment I arrived, the staff…read morewas welcoming, professional, and genuinely focused on providing great customer service. My sales consultant was knowledgeable, patient, and made the entire process smooth and stress-free. They took the time to understand exactly what I was looking for and guided me through all my options without any pressure. The dealership itself is clean, organized, and comfortable, and everyone I interacted with--from sales to finance--was friendly and transparent. I left feeling confident in my purchase and extremely satisfied with the overall service. If you're looking for a dealership that values its customers and delivers a top-tier buying experience, I highly recommend Les Stanford Cadillac.

Lafontaine Kia

Lafontaine Kia

(27 reviews)

I almost canceled the service appointment I had made for today because my experiencing making the…read moreappointment was not confidence-inspiring. I'm glad I kept it, thought, because it turns out the problem is not with the dealership, but with the services it gets from KIA. To explain: We bought a 2022 KIA EV6 recently and wanted to get it checked out before going on a road trip since we did not know it's service history. When I called to make an appointment for a 45,000 mile check, the agent told me what services would be done, among them an oil change. I pointed out it was an ELECTRIC vehicle, so there would be no oil change. She got flustered, put me on hold, and I had to call back after awhile. The second call was answered by someone else. I made an 8am appointment and asked if the service department would have access to service history performed at a different dealership for the first owner. She didn't know. I also asked if I could be assured that the service would be complete by 11am. She would have someone call me, because it turns out I had been talking to a national call center, not the dealership. Okaaayyyy.....again, not confidence inspiring. But this morning, at La Fontaine, service rep Samantha agreed my story was not a good one. She used Carfax to find the service history, which showed a new cabin air filter had recently been installed. Helpful! I waited less than an hour before Samantha presented me with a bill for $0 for the inspection, which found everything in good order. This is something there should have been a charge for, but the dealership made a wise move to win a new customer. Then, when I looked at my text messages I found a narrated video sent by the technician giving me information about brake condition, tire depth, etc. THAT is something I have never gotten anywhere. Vive stars everyone! I am your newest customer!

This dealership is the worst took car in for oil change, leak in windshield, radio not working…read more They kept car 24 hrs only to do oil change and recall on car. Radio still not working and windshield still not fix! I must find another dealer to take my car. KP

Les Stanford Chevrolet - car_dealers - Updated October 2026

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