1. Les Stanford Chevrolet

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Dearborn, MI

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Les Stanford Chevrolet

2.9 (88 reviews)
Closed • Closed

Services - Les Stanford Chevrolet

Oil changes

Routine automotive maintenance

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Recommended Reviews - Les Stanford Chevrolet

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I bought a camero from them and I had an accident. I hated the car and visited to replace it with a corvette. I bought it for $45k and when I asked about trade in value he gave me $26k. Car photo is attached. All what it needed is a rear bumper which is $1000 on eBay! The absurdity of the situation speaks of how they view the value of their own cars and how they treat their customers.

Service waiting room. Dead car this morning. Towed in and waiting for loaner.
Ebenezer's Anni L.

I can tell you that I have used the Monroe MI dealership since GM closed Saturn down (another wonderful decision that GM is INFAMOUS for doing in its long history). Since I don't live in Monroe any more, I was happy that the owners had a Dearborn location. I was until this visit. Service was TERRIBLE for no reason. I made the appointment online on Monday with a detailed list of what NEEDED to be done: oil change, transmission fluid flush with new filter (as needed every 30,000 miles that those who follow Saturnfan.com know by ), and check the flex pipe that comes from the manifold to the catalytic converter - again the internet wisdom, an oxymoron most of the time. With a stainless steel exhaust system of a Saturn, that pipe will finally wear out after 18 years. Now don't get me started on the hanger used to hold the muffler one, my car is on it 4th. I dropped my car off at 9 am on Thursday when I scheduled my appointment. I should have let that lady in front of me so I would have got Dan as my service advisor since he went above and beyond last time and told me he enjoyed helping us old Saturn owner keep our beloved cars on the road. That was how the advisors in the Monroe dealership were. BIG problem is I got Lenny. Since I couldn't stay at the dealership because it would take longer than an oil change, I asked about a loaner. I was roughly told they had none. When I asked about if they had a rental deal with Enterprise like the Monroe location, I again was told just to walk down the street to ask them. Finally, I was told to just sit in the waiting room and the shuttle driver will call out if any one needs a ride. That is how I got home. I wanted for a call ALL day but finally called them about 4. Lenny had to call me back to tell me it hasn't been looked at!!!!!. Maybe that was because he didn't put time needed and let the computer put 10/11/19 as time needed. I was told it is in the bay and would be looked at in the morning and he would call as soon as it was. To make a long bad story shorter: 1) no call until I had called twice and finally leaving a message that I had to have my car or a loaner if pipe couldn't be repaired today. His call was after 12:00. 2) pipe not fixed because Lenny told me my car is SO OLD that GM no longer makes the part or if they did it would be a couple thousand dollars. So he would give me the name of the muffler place down the block. 3) GM does still makes the part but has the catalytic converter attached and their part website will sell it to me for $692. He didn't even check and I know dealership gets a discount and the labor time to drop that pipe and converter would be less than 40 minutes since I have done that on other cars. 4) My car's age effected Lenny's level of service because it affected what he thought. I should have been offered the option no matter the cost of having the dealership do the work with GM parts. Car was even louder than when I left it. If it had been looked at on Thursday morning and I was told that it could be up to $800 to put it back in shape, I would have said YES. You don't get a car to 274,904 miles by being cheap on repairs. Saturn SL1 that are taken care of will easily get over 300,00 miles. I have had the car over 15 years and with no car payment for 11 years, money well spent. I can't just take it to Monroe dealership now since school starting. Yelp will help with a muffler shop, but that should not be happening if Lenny did his job like others I have dealt with over the years. Avoid him when you take your car here if you do now.

CHEAPER Oil change charge from another dealership

HIGHER service prices than other dealerships. Also, the original estimate was extremely off (went from an $80.00 estimate to $176 final charge for only an oil change with no additional services provided), and once I inquired about the price difference, the manager was very hostile!

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18 days ago

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7 months ago

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2 years ago

Great customer service, very easy to work with and get a good deal. Go see my guy Kevin McKane for a great customer experience.

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7 years ago

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4 years ago

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7 years ago

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4 years ago

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Review Highlights - Les Stanford Chevrolet

“Ali Reda made the whole car buying experience very simple, and absolutely no hassle.”

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Discount Tire

Discount Tire

(62 reviews)

Very pleased with the service by all the employees. . I found them to be knowledgeable and very…read morepolite. This is a very busy place for sure! Some wait times are several hours so be sure to have alternate plans to be picked up so as to avoid frustration from 'sitting and waiting'! One suggestion: have a separate line for return customers so they don't wait in the main line when returning. Thank you to all the hardworking people employed there! Keep up the good work!

All I gotta say is this store allow their staff to LIE to the customer. I came in to the store…read morebecause my low tire pressure light came on. I ask a guy in a black jacket in the store could I get air in my tires. He said sure go outside and pull behind the black truck and you will be taking care of. Then a young guy came to me. He immediately said we are not putting air in tires today because of the weather. Excuse me you helped the guy in the truck. I told him the gentleman in the store told me to get in line and you will help me. He said what guy? I said the one in the discount tire jacket. He went in the store and said he is a sales person but I guess I will help you. The gentleman act as if he was putting air in my tires. I am not dumb!!! You can hear the air going in and when it's at the level it beeps off!!! I could see him in the side mirror. He never took the caps off the tire nor hook the hose to my tires. He came back and said your tires are too low and not at speck so they can't be filled. WHAT THE FUCK ARE YOU SAYING!! I have never heard of a thing. The tires are not at speck and can't be filled. I said okay and left. Making an appointment at another Discount Tire so they can examine my tires. This young guy is white or middle eastern with brown short curly hair. He looks to be no older than 21 years to 24 years. Will never come her again if this is how you are grooming your staff. My car was unsafe and I was nervous and frightened. 25125 Ford Rd. Dearborn, Michigan

Les Stanford Chevrolet - car_dealers - Updated October 2026

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