BEWARE. My daughter took her car in because she thought she needed the brakes done. This place told…read moreher she would need pads and rotors plus they charged for the inspection. I had her get a second quote and the second place told her the brakes were fine. In fact they were only at 50%. Lutrells tried to take advangtage of a college student.

CONSUMER BEWARE: I will never go back to Luttrell's. I took my 2006 Lexus in to repair my faltering…read moreair conditioner. At the outset I told the person at the desk that I had a check engine light for a code indicating that the evaporative fuel system had a leak. I told him that if the code (P1420) was still the same to do nothing further. After a few hours, I received a call from the same person indicating that I needed a new air conditioner compressor and that there was a small leak from the condenser. When I picked up my car, I was billed a total of $166.62 even though no repairs were performed. $75+ was for looking at the check engine light. The code, which was the one I told them about, was not even erased. I am no mechanic and, in fact, I have very limited mechanical ability. However, it is very easy to check these codes and erase them. I took my cheap code checking device from AutoZone and timed how long it took me to plug it in, read the instructions, and erase the code. It took me 3 minutes. At the rate Luttrell's charged me that is the equivalent of $1500 per hour. What a joke. If I had been told I would be charged $75 plus tax to look at the engine light code, I would have declined. If the cause of the check engine light had been diagnosed, I wouldn't have a complaint. However, in my experience a reputable company would not have charged anything for such a minor task as checking an engine light code and doing nothing more. I had no problem paying the cost of diagnosing the problem with my air conditioner. However, the estimated cost of repairing my air conditioner was $4500+. I decided not to authorize the repair. I then went online to get an estimate of the cost to replace the compressor. According to one site, the estimated cost for our area was around $2200 for the compressor. Assuming the condenser was included in this estimate, that would cost another $800 for a total of $3000. https://repairpal.com/estimator/estimate-results. Another website estimated the cost at $2400 for the compressor and $725 for the condenser for a total of $3125. https://www.yourmechanic.com/estimates/lexus/rx400h/ac-compressor-replacement. Draw your own conclusion whether you should trust Lutrell's estimate, which was roughly $1400 higher that the second estimate. So end the end, I was charged a total of $166.62 for "diagnostic" work, which included $3 for undifferentiated "shop supplies". While repair shops vary, I would note that I recently had my Toyota pickup serviced at Master Auto Service down the road from Luttrell's and the total cost was $200 below the RepairPal website estimated cost for the work that was performed. If that shop worked on hybrids, I would go back there in an instant. I will never step foot in Lutrell's again.

I have had Shawn work for me at my home more than once and never had anything other than top tier…read moreservice performed. He arrives on time, does work he is proud of, provides best product information, cleans up and leaves with me appreciating quality customer care Thanks Shawn

From the owner: Momentum Mobile Tire and Wheel is Tri-Cities first mobile tire store! We are here to eliminate the…read moreneed to spend hours at a tire shop. Let MMT bring our state of the art tire shop to you at whatever location your vehicle is at! Services we offer are tire and wheel installation, TPMS service, fleet service, custom wheels, mount and balancing! MMT works with you on your schedule with unbeatable prices!

Buyer Beware - I'm exposing this shop publicly so that you don't get cheated and taken advantage of…read morewith your hard-earned money like I did. I depend on my car for work use to support my family of 6 kids. I took my car in for a major repair that costs over $2,000 and exactly 1 year later the exact same parts failed in the manor of why U took my car to The Shop in the first place. When I took my car back the shop owner refused to do anything about it, nor tried to warranty anything. Is this the way a local business is supposed to treat a small town working man? It gets even worse with what I actually found out. The parts that failed weren't even new parts that I paid so much money for, after getting several professional opinions from other automotive shops, including the one that actually fixed it right. I found out that the parts were no way only a year old as the bolts and components were completely rusted out and shown much more age with the condition they were in, to be in the shape and appearance compared to other like parts and components of 1-year in age. Of course I went back to Ron, the owner and confronted him about it, he actually escorted me out of his place of business and went on in denial of the whole thing, and literally was happy to wash his hands of the whole thing, like I was a nobody. And since I also found out that taking him to court would cost more than what I would get back in restitution, I'm going to let every fellow Pendleton local know if The Shop's deceitful ways so that you can trust someone else with your car. If your car is scheduled to go to the shop, do yourself a huge favor and go get it right now to take it somewhere else, and If you are already stuck with using the shop because they are already working on it, please inspect what you expect, because they don't honor their warranties, if they actually have any, and don't get used or so-called refurbished parts like I got. I will be also posting pictures to edify this post for credibility and authenticity that this is a true and accurate review of this local business; The Shop of Pendleton, Oregon.

$45 to fix a punctured tire…read more Seems high, Les Schwab does it free. Wait a minute ... looking at the bill we realize how padded it is. What do you think? $5 for Haz Mat? Another $5 for Parts. Hmmmm ... it was a small bolt in the tire. The Flat Repair is $35, the rest is pure hogwash. Beware of the business practices of any business that would charge superfluous and ridiculous charges like these. Thus is a small tire shop in Pendleton, Oregon. A rip off. Won't return.

$40.00 to patch a tire is ridiculously expensive. Beware, stay away they are thievesread more

Oh my goodness, where do I start?! This was hands down THE best experience I've had at ANY auto…read morerepair shop. Wes was attentive, caring, honest and saved me time and money whenever he could, in whatever way he could, no matter how busy he was. I was visiting out of town from Bend Oregon when the AC in my car completely busted. It was a huge repair (compressor) and everyone I called was booked solid. I literally called and texted about 10 people to find out how I could get this situation handled so I wouldn't have to drive 4 hours in the blaring summer sun with no AC in my car. And no one could get me in. Except Wes Ducat at Steve Tire & Auto Repair. Wes moved his entire schedule around in order to get my car in and out on time, so I could get home safely without having to spend an arm and a leg on the repair. He graciously called and texted me whenever there was an update on my car and he worked his butt off to make sure I was taken care of. I have no clue how to repay his kindness except to write this review and say that, Wes, your karma is clear for the next hundred years, bud!! Thank you, thank you, thank you. I am so grateful for you and for all the work you put in to make sure I was taken care of. You're the best.

Easy going, kind, honest, dependable and excellent, timely work. Did I mention honest? The honest…read morepart is a make it or break it thing with me when giving my trust and business. In fact, I was just now looking up their phone number for another car needing attention when yelp asked me to comment. Happy to. Satisfied 4 times customer here! (all 4 being different cars with 4 different problems) The one I am calling about will be number 5!

Great service and quality parts! These guys Rock! Will be my go to shop! Charlie's for the Win!read more

I would like to commend and thank, Domenic Fisher, he is the epitome of a manager and should be…read morerecognized for his professionalism, knowledge, attention to detail, and really listening to my concerns. I was in before my appointment time and out in a very reasonable time. Installation, balancing, tire pressure all was perfect thanks to Domenic and his vigilance. This was my 5th set of tires I have purchased from this store, at this location. I must say this was the smoothest and best experience I have ever had there. Please everyone reading this go in and see Domenic for all your tire needs!

Domenic made it very easy and inviting. Great customer service. Made sure I was safe on the road…read more Got a rotation and 2 new tires. Love this place. They actually value their customers.

I give them two stars because of history--they used to be a great company…read more For those of us that grew up with Les Schwab through the 1960s, 70s, 80s....The "Wow!" Factor is gone. Do you remember the spotless squeaky clean facilities, free beef in February, the folksy radio and tv ads featuring Les Schwab himself, the "can do" attitude, the American pride? That's all gone. It started to decline with Mr. Schwab's passing in 2008 and is now total history with the Meritage acquisition. Mr. Les Schwab's excellent book, "Pride in Performance-Keep it Going" could now also be considered a history book--his tenants and principles no longer exist, it's a different company. I've read that book many times, my copy is worn. The book is old. My guess is most current LS employees are probably unaware of this publication and it's significance. You can hear Les Schwab's voice when you read it...it's written like he talked, to the point and no BS. The book has had an impact on my career. Mr. Schwab was all about doing the right thing. It's not a huge surprise what has happened, the world is changing. It's a different situation and company today. Online competition and off-shore sourcing/ownership have driving margins so low that in some cases not as much is left to fund good customer service. I get it, we own a diversified farm and also a sales business. We see the pressure. But there is no cost for good old fashioned common courtesy and that is my issue with the worsening attitude and arrogance many, including myself, experience with the Milton Freewater, Oregon Les Schwab store. Full disclosure: I largely quit doing business with Les Schwab on a large scale two years ago due to some other issues. The last 5 or 6 sets of tires we purchased came from another local tire vendor and the experience has been very good. We buy a good deal of tires for our personal, farm and business vehicles and equipment. However I decided to try Les Schwab for $3000 worth of Toyo tires and $1000 worth of shocks for an older motorhome. Here's how it went: The tires are great. I love Toyo tires. However Les Schwab did not install the shocks they ordered for me, I found all four shocks piled in the front seat--and they still expected me to purchase the uninstalled shocks even though they couldn't install them The excuse was something about not having the right tools but I doubt that. I told the LS representative, Brandon, I didn't want the shocks if they aren't installed. I was given the option of purchasing the four shocks for $192 each (Same brand and part number $68 each at NAPA) to take somewhere else for installation, or paying $100 to ship the shocks back to Les Schwab's supplier. Once again, I told them I didn't want the shocks if they are not installed, but I'll pay the $100 to return them and they will never see me do business at their store again. Brandon simply said, "I'm sorry you feel that way," then added the $100 to my tire invoice, I paid my bill and walked out the door, drove off in my motorhome and will never return again. To add insult to injury when picking up the motorhome I was told the right rear brake pads and rotor were "metal to metal." Gee, thanks, but the old Les Schwab would have called me upon this discovery and offered to replace the brake pads while it was apart. That care and attention to detail is also gone at the contemporary company. Fortunately there are some very good options on the area for tire dealers and, after this latest Les Schwab Milton Freewater experience I immediately went to another local tire store for a set of six tires on my Ford Transit van. No issues, total satisfaction. So I then took my daughter's Subaru in for a full set. A satisfied, cared for customer always returns. Mr. Schwab knew that and built his company with that in mind. A true trendsetter. Read his book, LS Milton Freewater.

I rate it a three because I know they are a good company . Today however I am struggling . I…read morecompletely understand having appointments and work lined up . With that said when someone rolls in from out of town with a hot brake, one would think the company would get someone out to check things out within 30 minutes to see f they can get you back on the road . Counter guy simply stated "will see what we can do , only have one brake guy here today and he's pretty full." Waiting now close to an hour an no one has come out . May end up limping it back home and xx fingers we don't ruin it . Should f posted sooner , at 1 hr 15 min. started walking in to check and they were walking out . So we will see what happens . Burt earned a 4th star. We will not be going to the mountains but they have got it going after a slow start and Burt was very respectable and knowledgable .

Took the wife's car in to get new tires. They did a good job…read moregetting the tires ordered quickly. When I got them installed, they did a great job taking care of her rims. Normally I use another major tire shop, they were significantly more for the same tire. I'll be calling Discount to compare in the future

I came into the store in need of a flat repair. I knew going into it my tires were getting low but…read morebeing Dec. 5th I really didn't have the funds tell come Jan to get new tires. When the guy went to look at my tires he came back and informed me that it was just one number under where it needed to be to be repaired. This was pretty devastating as the funds just are not here right now with Xmas. The gentleman went bone and beyond and really brought back hope in local businesses and hope that people still do care about others. Not only did he go above and beyond he was more than understanding of my situation. Without his help I don't know where I would be with the tire situation. Reyes thank you for the tremendous amount of help and really understanding that life happens whether we want it to or not.

These guys are very nice and professional. The quality of work is good and they carry tires I have…read moreactually heard of. I will always go back and definitely recommend them!!!