Terrible customer service. They did some work at my house last year, which at the time I was 95% satisfied with the quality of their work. However, I recently called Tom Lerch about a couple of issues that I had (split wood, weeds growing where I was told there would be none). He promised to be out over 2 weeks ago to fix these issues. They haven't shown up yet. In fact, I even inquired about getting some additional work done. Again, he said that he'd be out to give an estimate. Still a no show. I get it, like all contractors they live for the big high dollar jobs. Like all contractors, they make promises they don't keep. Like all contractors, they'll get back to you when business slows down and then they act like they're doing you a big favor by even calling you. What Lerch and all contractors should remember is that it's the little jobs that add up much faster than the big jobs. I hope for their sake the big jobs don't run out. As for me, I'll fix the issues with their work myself because it reminds me why I don't like contractors in the first place. Lerch can count on me not recommending them to anyone. read more