Yesterday went to Frock & Fellow for the very first time. Beautiful store and the clothing is…read morebeautifully displayed. The staff is wonderfully friendly and helpful. My reason for only a three star is that I purchased two things. A blouse (I didn't try on) and a purse. My purchase came to over $50. I get home to find that the elastic is gone in one of the sleeves of the blouse and one zipper of the purse is broken. Neither item is usable. I recognize it's my own fault for not having tried on the blouse and not checking that all the zippers worked in the purse. I do think however, that at such a high-end consignment store that these things should have been checked before putting items out for customers to purchase. I am $50 out with nothing to show for it at all. This experience will affect my future shopping at this store.

Great staff here, we got our awesome fire table here and we love it. We can't wait to come back for…read moremore stuff. I think it was Miranda who helped us out and she was great!

good range and nice store lots of family stock in there . Prices a bit high and some stuff you can…read moreget elsewhere a bit cheaper too.

We got a beautiful new exterior door with the help of Craig and Gaga at the Kelowna Home Depot!…read moreThey were amazing and did everything possible to help us. Thanks so much to both of you for your outstanding customer service! I highly recommend this store.

This is the best Home Depot I have ever been into. We are doing a renovation so we were literally…read morein there every day for ten days straight. The service did not change. It was exceptional everytime we walked in that door and we were in gardening, plumbing, tiles, lumber.... dealt with many different departments and all the staff was outstanding. And unlike Vancouver (where I am from), here you walk in the door and someone greets you, people were always asking if they could help us find something. And they always had everything we needed. A really exceptional Home Depot. Cudos to the staff.

Super chill vibes here -- no pressure at all. After checking out like six+ other furniture stores…read morethis month, this one actually stood out. The staff were totally upfront about every part of the order process. Love that their stuff's Canadian-made and you can customize the size, material, and layout to fit your space. Honestly, if you're after quality and variety without breaking the bank, this place is a solid pick. Bonus points for keeping it Canadian.

Thanks guys for fantastic service and products. My bed is the best thing ever. My mattress even…read morebetter! I got it the same day I ordered it. The delivery guys were awesome. My wife and I will be back!

Had an amazing experience here when visiting Canada, needed somewhere to get a beautiful knife for…read moremy husband and sure enough I found the perfect gift here. Best in the business!!!!!

I am quite amazed with the experience I had here, I felt right at home and the staff was so happy…read moreto help me find exactly what I needed I am so grateful for finding the store and will definitely return again.

We were looking to renovate our master bathroom. We visited a couple of stores, where we were not…read moreacknowledged; we looked around and then left. Then, we went across the street to Bath by Design, where we were greeted very warmly by Thane. We explained what we wanted, and he helped us design and select the pieces. We worked together over the course of a several of weeks, communicating via emails, phone calls, and visits. We settled on what we wanted and made our purchase. There were some hiccups along the way, but Thane worked with us to ensure everything ran smoothly. We had to return a couple of items, and there was absolutely no problem. Thane is one of the most helpful, knowledgeable, and enthusiastic associate we have ever met or worked with. We are very pleased with our purchases and experience.

Bought a number of products when we renovated seven years ago and was absolutely satisfied with the…read moreproducts and customer service. Had a small problem with a spray nozzle on the kitchen tap seven years later and have to say we had excellent customer service to get our problem looked after. In todays world getting help with small things that do not necessarily translate into a profit means not getting the service. In our case we had the benefit of dealing with Amanda in Kelowna who took the time and patience to help us get what we needed. What a treat to deal with someone so pleasant and with common sense and logic, which is so rarely used these days. Thanks Again. Terry D.

I wish I could give 0 stars. I bought a pool and hot tub there earlier this year as part of a new…read morehouse build. My biggest mistake of 2023. They unilaterally increased the price, and I had no option but to proceed given the house build timing. The hot tub (Cal Spa) has already had problems but management's attitude is 'your problem, not ours'. It is my opinion that this is not an honorable company.

Great staff and great service!! Valley pools installed our pool liner last season and everything…read morewent smoothly.

I ordered a mattress online, along with a sectional, dining table and chairs and headboard set…read more The mattress is horrible, you can actually feel the springs/coils in your back and when you move can hear something moving inside?! The worst 'brand new' mattress ever. Called to complain after weeks of sleepless nights and had to take 10 photos of it and submit it to manufacturer to approve. It finally was, and when I went into The Brick in Kelowna to pick out a new mattress, was informed by sale person that the original one I bought is meant for a child, I'm in my sixties?! Its now been over 3 weeks and still no new mattress:( delivery has been delayed/postponed 3 times now and I'm fed up, as have stripped my bed three times expecting the delivery of new mattress and pick up of original one...the Brick has my money and I have nothing Worst customer service EVER!!

I've given this store a few chances in the past few years, but every time am disappointed…read more Extremely aggressive, tactless commission sales staff literally will not let you browse the store without following you around. They do not listen to what you're actually looking for and make it exhausting to shop there. There will be one or two decent deals for most things, but a lot of their stuff is priced pretty high. Not a bad thing, but they don't offer anything any different/better to any other store, so I don't see much value in what this store sells. If you want to spend a lot, why not go to a store that had better style? The main problem at this store is their company culture. Not much you can do about that. With so much competition in this business, there's no advantage offered by this company.