The 4 stars apply to the actual doctor -- not his staff (I will get to that later). Dr. Leong is a great doctor. He sees primarly older patients and speaks fluent Cantonese and Mandarin (and English of course). He is extremely patient and will explain things to you until everything is crystal clear. He is extremely dedicated to his job, although he does get a little distratcted at times as everyone wants his attention. During my visit, he had a call from another doctor asking him for advice, a pharmaceutical sales rep, and a request from the pharmacy for permission to refill one of his patient's prescriptions. So, I guess it's understandable if he's a little distracted.
His office staff, however, is something that is not to be desired. I recently tried to call in to schedule an appointment (at 10AM) and my call was continually being forwarded to his office's "answering service" where some guy picked up and told me that he couldn't take down appointments. He could only take messages. He explained that the calls that aren't answered at the office are forwarded to them as the "answering service." He told me to call again in 10 minutes. I did just that and a woman from the answering service picked up and told me to call in 40 minutes. Again, I waited and called and I got the same woman who told me to call back in no less than one hour. I explained that by that time, the Noriega office would be closed, so she told me to call the Chinatown office.
I called the Chinatown branch a few times -- same answering service, rinse, repeat.... I finally broke through and the lady receptionist proceeded to tell me that she does not take appointments for the Noriega office and to call them during that office's business hours. I told her my story and she basically said, "well, their office does not have the staff that we do, so try again later."
Fed up and disgusted, I simply called my mom and told her to physically go down to the Noriega office and make my appointment in person.
In a nutshell, he's a great doctor if you can manage to get through his staff and into one of his exam rooms. read more
