Upon arrival, I shared with the manager that I have been a long time customer with Precision…read morebefore the buyout because they were the only shop in town that I trusted had my best interest in mind and were not out to sell me service that I didn't need. I shared with him that he would have to earn my trust for me to continue to be a customer. Well, unfortunately that did not happen. Here is why. First, I did not get the feeling that he is well versed in the auto repair business, he was unable to answer some my questions on the inspection report although he tried, but I know enough to know that he really did not know the answer. It seemed to me that he is more of a salesman than a manager. Second, once the inspection was complete, an e-mail of the results was sent to me followed by an estimate. Upon review of the inspection report, I was unable find one of the issues that I had mentioned to the manager. When I asked him about it, his response was, we did not have that issue here. Once talking to the tech, he informed us that he indeed did have that issue (seems to me he is not communicating with his techs). While comparing the estimate to the inspection report, I found that they did not match. I informed the manager of this and he revised the estimate to match the inspection report. Third, once I approved some of the items on the inspection report, the manager informed me that my truck would be ready no later then the end of the next day. The next day, I called about 3 hours before closing to check if my truck would be ready. The manager told me, IF I SAID IT WOULD BE READY THEN IT WILL BE READY!!. Well about 30 minutes before closing I get a call from the nice young lady in front informing me that my truck would not be ready today but for sure no later than 12 noon tomorrow. Seems the manager did not have the balls to call me himself after his cocky guarantee that It would be ready. Well, no later than 12 noon tomorrow turned into 2 in the afternoon. When I went to pick up my truck, no sign of the manager, no thank you, no appreciate your business. When I walked out the door, I was met by James the tech that performed the work on my truck. He asked if I would like for him to walk me through the work that he performed. Got to say I did appreciate that, and he was very thorough explaining all of the repairs he had performed. So I paid the bill and left. Upfront I was told by the manager that I would not be charged for anything without my prior approval. When reviewing the bill to the estimate , I found a charge that I had not approved. I have contacted them about this and I am waiting for a response. Just as a side note, their selling point for there high prices is the 3 year warranty they offer. Don't think this is a free service, I think it is the reason that they are so much more expensive than other shops. If you do not want to pay for a 3 year Warranty then this is not where you want to take your vehicle. The only reason I did not give a 1 star, is James the tech, and Allissa the young lady at the counter. They were very kind and professional. I will update this review when and if I hear back about the unauthorized charge.

From the owner: Safe Auto Repair exists to help others--not just through vehicle repairs but by making a meaningful…read moredifference in our community. Our mission is to keep you off your feet and ensure safety on the road, supported by our core values of excellence, integrity, and compassion. We believe in taking care of our customers in every way, offering a 3-year/36,000-mile warranty, expert master technicians, and convenient pick-up and delivery services.

This is the best auto shop I've ever taken my car to. The people there are so nice and the owner is…read morevery very helpful to explain everything to me and they're very reasonable price I'd recommend it to anyone!

From the owner: Lunsford Auto Repair Provides Fast, Friendly Auto Repair Service to the Laporte, TX Area.read more

Thank you Chris! I found him searching for a mobile mechanic on Yelp. I'm so glad I found him. He…read morecommunicated clearly and came out to check on an oil leak that started after I went to Jiffy lube on highway 6. Good news for me was that my oil leak was caused from a horrible oil change and filter was loose. I had Chris do an oil change and cabin air filter. He is trustworthy and honest.

Did not give me the courtesy of a response to my request for a quote on my Dodge Durango problem…read more If you don't work on my brand of vehicle just say so.

I originally left a negative review after having front lower control arms installed on my 2022 GMC…read moreSierra. Shortly after the repair, the truck developed a clunk that wasn't present before. The dealership later found a disconnected sway bar link and a backwards-installed camber bolt that required correction. After discussing the situation with the owner, he reviewed the concerns and refunded the full labor charge. While I'm disappointed the installation issues occurred, I appreciate that the owner contacted me directly and worked with me to reach a fair resolution. Because of how the issue was handled after the fact, I've updated my review to reflect both the original experience and the effort made to make things right.

Great service, always done in a timely manner, and super thorough! We always check with them first…read moreif they are able to fix the problem, and they always can!

I have never been more pleased with service from a mechanic shop! I found them based on their…read morereviews and I had to see what they were talking about! The a/c went out in my car on Tuesday and on Thursday I called 2min before they closed and they answered!! I can't think of the last time I called a mechanic shop and they answered. They saw me the very next day, and I was out of there with a fixed a/c within two hours! Timothy was so eager to help me, his customer service was outstanding. I felt at home from the moment I walked in. I was blown away by how affordable it was, I felt valued as a customer.

I took my car to F&A for some extensive work with replacing mainly the entire suspension of my car…read more First n foremost, the customer service is there. Tim was very cordial, family friendly and seems to be a good person at heart. For my car, in Nov 2024, they replaced the following: brakes n rotors (all around), struts, rear shocks, sway bar links n bushings, did a tune-up, front n transmission motor mounts and oxygen sensors. For the price I paid, I figured I would not have anymore repairs for these items for the duration of owning the car. Here I am less than 2 yrs later, having to pay to have a few of these items replaced/fixed again. So disappointing!! Atop that, the days they kept my car in shop for repairs was unreal to me. Most every repair, I got the 'need one more day' message, which was so inconvenient. Being my only means of transportation, I found myself taking Uber to n from work and to n from the shop almost every time I had to take it back for tweaks or continued service. I asked for recommended parts for my vehicle as it is Japanese made. Seems the parts used are the cheaper brands and I did relay the continuous rough ride, noises, etc with no resolution. All in all, I feel the services doesn't agree with the price I paid. I would not recommend this mechanic shop for foreign vehicles, my opinion.

Anthony came and assisted with my vehicle with no issues. Communication was great and price was…read moregreat too. We contacted this service due to an electrical issue and he was able to assist us the same day. Additionally, Anthony provided clear communication and was transparant about the issue we had, along with ways to be proactive to prevent the similar issue. I look forward to utilizing this service again should I have any other issues with my vehicle. Highly recommend!

Anthony is a standup no-nonsense guy. He gave me a fair estimate on labor plus parts and delivered…read moreas quickly as he could. I have called him for two different issues with two different vehicles in the past year and was VERY pleased with both outcomes (replaced an alternator and replaced an AC compressor). I definitely will call him first when any new need arises for my cars. If you want the job done right the first time and in the convenience of having it done on your property, call Anthony.