Not very happy with the way the place is run.I go there every once in few months to get my blood…read morecholesterol checked, but here are some of the things I am not very happy with 1)Face time with the doctor is very limited, every time the nurse gets your ready and then the doctor walks in for a few mins and then that is it..Somehow every time I come out feeling the Dr didn't pay much attention at all 2)Then I have found it a little difficult to get back with questions. Everytime I call somebody will put me on hold and they don't even have hold music , so I can't even tell if the phone was disconnected and I am on hold .Then after 10 mins or so somebody else picks up and you explain all over again and they are not typically helpful

Phelps Northwell Croton I don't know why I call my physician…read moreat this office, my Primary Care Physician. My spouse is having a hip replaced in two days. I get a tic bite; I can't afford to get sick because I will be the only caregiver for recovery at home. I decide it prudent to follow the CDC recommended prophylactic treatment - one dose of an antibiotic, for high incident areas (New York State is one), within 72 hours. We both have a Primary Care physician at Phelps Croton, or so we have said. It's a simple request - there is a bite but no symptoms yet - you explain the situation to the intake office staff. The message back from a physician is to come back if and when I have symptoms; there is nothing else they can do. You ask for the practice manager who follows your logic, or so it seems, but repeats the message: Make an appointment when you have symptoms, otherwise go to an urgent care facility. Waiting for symptoms will be too late; I need this one dose asap, you explain - you are my primary care, or so I thought. Around it goes: again I explain - the antibiotic is to prevent a symptomatic disease, necessary within 72 hours of a bite, necessary to assure I can help my returning post-surgery spouse. Sorry, the manager says, but there is nothing I can do.

If you are considering this practice, reconsider. Very poor recent service regarding office visit…read moreavailability for sick visit not being able to fit me in and less than stellar sick visit with doctor prior. Seems to be lot of turnover with staff. Did not care about complaint resolution when no one bothered to call me back.

I had seen Dr. Hajat Avdovic for the first time last December for a physical. Very nice doctor,…read morevery professional. This year I went in on Monday June 22 to request a post op appointment. I was told the doctor would be back that Friday the 26. They would get back to me for an appointment. A few days later Carlos calls to tell me they could not assist me or fit me in. He then proceeds to tell me to call other doctors office to make an appointment. I then asked him if he could call the doctors office and ask them if they can give me an appointment, instead of me calling them and have to explain everything all over again. I have 30 plus years in customer service, now no one goes that extra mile or above and beyond no longer has exists. I couldn't believe that they couldn't fit me in for such an important surgery for me. The staff needs training in managing difficult times, and how to treat patients. With my experience in working in doctor's offices, I have gone that extra mile to assist a patient. I feel he could have called them and assisted in getting me my appointment. NO ONE WANTS TO DO THERE JOB ANYMORE, THEY PASS IT ON TO THE PATIENTS. ITS THERE JOB TO ASSIST YOU!!

I've been treated by Dr. Zerlengo many times over the last 15 years. In my opinion he is smart,…read moreeasy to deal with: a very good internist. He is also certified in nephrology. He's quick though. Don't expect a long, leisurely conversation. His office is more like a home. Well run. friendly atmosphere.

We used to love this place. Doctor Pani uses labs with a two-step process to get accurate results…read more The doctor told me she left White Plains hospital because she didn't like the factory doctoring of White Plains Hospital. I had two very serious infections and still probably do . The laboratory they now use is Quest. Quest lost my samples, both blood and urine. Did anyone from the doctors office call me and tell me this ; absolutely not. I called again today to find out if the results came back and they must've by now if they didn't lose the lab results again and G.G , a nurse Promised me that she would call me back this evening and tell me the results of my blood and urine tests This is the second time this nurse has failed to call me back. I used to love this doctor and I used to love this place . What I have is what many women have and it could be life-threatening. As the infection crawls up into the abdomen it can kill you. This is a medical fact. I was also told that my 2022 medical reports were not uploaded to their computer. In 2022 they did not have a computer and now they do. What good does it do if they did not upload your prior health conditions? Seems like very shoddy medical care to me. They don't really seem to care anymore. The nurse that was really smart is on maternity leave with her month old baby now but still answers the phone part time. She has absolutely no power apparently. There are so many new people and large turnover that it signals to us this is a bad sign. also don't understand if she's on maternity leave why she is answering the phone in Lieu of the nurses that are not actually on maternity leave! OK I understand the lab screwed up and lost my samples but the doctors office never notified me of this tiny little detail. So I'm just hanging here getting sicker and sicker. Don't they have an official duty to tell me that my blood and urine samples were lost in transit or some other BS story? Why did they not contact me immediately. This has been going on since the beginning of June. Is now July 1. Things have really changed since this Doctor has signed up with Northwell Health, formally Phelps. Everything about this practice has changed and it's just another place with factory doctoring. I'm a little bit heartbroken, I'm incredibly disappointed, and yes I am upset. This is no way to run a railroad. This is no way to run a medical practice. I hate that I have to write this review. They should have told me that the lab lost my samples IMMEDIATELY , instead of waiting for me to call to ask for my results. I'm not even sure if I believe this story anymore because of the behavior of the entire Urgent care attitude. I trusted this doctor with my life and she saved my life in 2022 but of course she doesn't remember anything because it happened to me not to her. There are no medical records for her to look up on thecomputer because they failed to upload anything I guess it was too much trouble for them. It's been almost a month and I still haven't gotten an answer. Tell me if you wouldn't be upset about this? My husband doesn't know I'm writing this because he gets really upset when people treat me like crap he doesn't care if it's a doctor or a plumber. He's not on this website as much as I am. We mostly review for other people to warn them of the dangers of certain places that we feel are incompetent and unsanitary and just don't care. Could Not be more disappointed. How do they get away with this? Thinking of complaining to appropriate agency. I have already notified everyone in my family and if I die because of their incompetence, they might be held responsible. To all doctors; if the lab notified you that they spilled lost or threw the samples out the window in transit you must notify the patient. Common sense not so common. Yes I am infuriated. One more weird thing happened. The nurse who failed to call me back twice now asked if I wanted to come in for a third time to give samples and I said no. Asked was there a problem and she said no there wasn't. Apparently there is a problem. If the doctor is not honest with you and tells their nurse which is just my guess here not to respond because samples were lost for the second time, that is what is called malpractice. Why can I not get an answer to a simple blood and urine test? I would love a response from this place but I know I won't get it.

FYI: they don't take United Healthcare Insurance. Or either of the two insurance companies that the…read morepeople in front of me had, so that's 0 for 3 at least as far as I witnessed. No idea what they do take but they may be entirely out of network for everything. Also, there is nothing "immediate" about this place. Showed up at 230 - they said they'd have to call me to come back in around 6pm, if I accepted paying out of pocket for everything. Isn't the point of an urgent care that you can walk in? If I wanted to wait half a day to be seen I'd just take my chances on my PCP or a real specialist, thanks.

Terribly rude, front desk has the most attitude I've ever seen of any doctor's office…read more I called ahead and was told if I have a referral for lab work I can walk in. In the office they tell me I have to fax them a copy or else I needed to leave the office. Go to ANY other caremount location unless you want to be spoken down to and told to leave.

Rating -1 Deceptive billing practices... they rack up your bill on testing and then surprise you…read morewith the bill four months down the line... I've gone there a few times starting in 2014, they will send you for a battery of testing and specialists to rack up the money... I haven't received any real help yet... I have the same issues/problems... they just want to do more testing... I'm tired of getting billed for nothing... so if you like testing and not healing this is the place... are there any doctors that actually know how to do they're these days? I'm looking...

WOW!! Dr. Sereny is amazing!!!. "Old school" doctoring still exists. She takes huge amount of time…read morewith each patient to get to the root of your problem or to just get to know you. I just love her!!

From the owner: Private internal medicine practiceread more

Dr Kliatys is a good primary care doctor. She is open for emergency visits, she is accommodating,…read moreshe does not overprescribe medication, but will treat you based on your condition and refer you to the specialist when needed. I had a good experience with her referrals as well.

Called Columbia Doctors on 08/24/16, to get an appointment as I was not feeling 100 percent. My…read moreprimary doctor was away and the only doctor I could see was Irina Klyatis. Got to my appointment, she comes into the room without any of my medical records and tells me that I have a viral infection and that I should just take over the counter medicine. Proceeds to tell me also that I should just quit smoking cold turkey. For $30.00 ( my co-pay) I could of stayed at work and self medicated myself. Fast forward to 6 days later, go back to the same place, see a completely different doctor who tells me that I have a severe ear infection and bronchitis and that I should of been on medication last week. Dr. Klyatis in my opinion is not a good doctor at all, has no bed side manners and is very rude. So in 6 days I spent over $100.00 between co-pays, over the counter medicine and then my new medicine. I have told the nurses, and the doctor that I saw on Tuesday 9/30/16, I will never see that woman again and I don't understand how she is a doctor within your practice. So whoever uses Columbia Doctors in Pleasantville, please stay far away from Dr. Irina Klyatis. I have been going there for years and the only doctors that are a pleasure to see are Dr. Strongwater, Dr. Piccirilli,

This office has little to no interest in maintaining a professional and congenial relationship with…read moretheir patients. Evidently having the very first appointment of the day does not relieve you from being forced to wait for 45 minutes for the nurse who will be doing your bloodwork to decide to arrive to work that day. Then, a week later being forced to wait for nearly an hour after appointment time, at which point asking how long it will be to receive a shrug from the receptionist. Not even a grunt of acknowledgement, let alone an apology. I'm not above waiting. I understand it's part of the process of seeing a doctor. If the doctor was in surgery prior to the day's appointments, had car troubles, even if they ran late for a not so important reason I can be empathetic as long as I am given the courtesy of a professional explanation. I also work by appointment and I guarantee if I acted as carefree towards my clients' time I would be out of business. And so I will find another primary care doctor who is more considerate of their patients' time.

I started going to this office about 12 years. Dr. Evans is one of the nicest, knowledgeable, and…read morepatient specialists I've ever encountered. She has taken the time to answer all of my questions despite how busy she may be. I've also found the receptionists there to be polite each time I've spoken to them. Dr. Evans' website is also easy to navigate. Overall I believe dermatology offices can become quite busy since they not only conduct assessments but have to perform lengthy procedures depending on their patients' needs. I just came back from a facial with Carmen, who works with Dr. Evans. Her technique and room is kept neat and clean. I felt nurtured and relaxed from my treatment. I believe she has been in this line of work for 35 years. It was nice that throughout the facial she asked if I was comfortable. Also, I was pleasantly surprised that while I was waiting for my face mask to dry, I also received a lovely foot treatment as well. I highly recommend Carmen.

I have been going to Dr. Evans since I was a little kid (almost 2 decades). My entire family goes…read moreto her. She has an excellent bedside manner and treats you like a human, not just a patient through insurance. Her demeanor is kind, gentle and she also always has the best shoes. Highly recommend Dr. Evans to anyone needing a dermatologist. She's simply the best!!!