Nice, clean optical store with a very large selection of frames. They also carry the Nuance Audio hearing glasses. Conveniently located in the Vintage Oaks Shopping Center, there's plenty of parking available. Janice and Ashley were friendly, welcoming, and helpful throughout my visit. They accept most vision insurance plans, but because they are out of network for many insurers, your out-of-pocket costs may be higher than at an in-network provider. It's worth checking your coverage before your appointment. read more

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I made an appointment for an eye exam, completed the forms online, and recieved a text to arrive fifteen minutes prior to my appointment. I arrived a little before 9:45 a.m., and the hours on the door state they open at 10 a.m.; so for the misinformation, I took a star away. I checked in, and was taken to pre-exam room one, where the young woman did a few tests, then took me to pre-exam room two, to do two more tests including photos of my eyes. I was then asked to wait for the doctor. Dr. Nguyen greeted me and we started talking, she was very ethical. Due to some complexities with my health, Dr. Nguyen let me know that some of the testing I needed done could not be completed and she would refer me out to someone else. She offered me two choices, to have her complete the eye exam with the exception of testing needed elsewhere, or she'd refer me so that I didn't have to pay twice for an eye exam. I found her to be extremely ethical and caring, I chose to accept referrals elsewhere. I've been looking for a new eye doctor for years, and while I've been to a few, they all have to refer me elsewhere, or can't do filed vision testing. I appreciate her honesty and not charging me today. IF I could, I'd go back. In today's world, finding ethical people in the medical, dental, ear, and eye professions is nearly unheard of. read more

LensCrafters - They say to come 15 minutes prior to your appointment, and they're not open. - Eyewear & Opticians Near Me - Novato, California

What a colossal waste of time. I made an appointment on the last day that my vision insurance is valid for 2025 and that was today, December 31. I went through about 30 minutes of testing with who I call "the desk kid". He kept saying "I will show it to the doctor, I will send it to the doctor. I will do this with the doctor", but he never explained that the doctor wasn't even on premises! He then said they are having problems with transferring information to the doctor remotely at her house so my appointment was ended at that point. He said "she cannot write a prescription for you today and this appointment is now over". I was incredulous, and I am still sitting in the parking lot incredulous. He never even said "when would you like to come back" or "what about next week?" It was just "we can't do it today, goodbye!". If you go to this "location" of LensCrafters and use these "doctors", it's your fault if something goes wrong because you have officially been warned. Run do not walk. This place needs to be closed down. read more

LensCrafters - A picture of this joint while I'm sitting in my car, incredulous at what transpired here - Eyewear & Opticians Near Me - Novato, California

I had a nose pad screw that was stuck (other businesses couldn't get it out) and the technician at LensCrafters in Novato not only got it out, she replaced the screw AND nose pad free of charge! I am absolutely impressed with the professionalism and ability to take care of getting that tiny screw out without damaging the frame. The store also is well stocked with fantastic glasses/sunglasses. Thank you!!! read more

Sad that this place turned out to be such a disappointing experience, on all of my visits. The first visit they were closed during business hours with a paper sign on the door that they weren't open. The second visit they were open and the store was busy, but no one would greet or seem to be helping any of the prospective customers. We all milled around trying on frames not knowing who of us even worked there. I'd never had glasses before, and though the frame selection was robust, the person who helped me place my order in the end up sold me on glass lenses when plastic would have been fine. I don't feel they were being honest with my best interests or understanding of the process in mind. No one in the store was really even able to explain why my insurance was paying the portion it did versus what I was responsible for. I was told I'd get a call when the glasses were ready to pick up. I never got a call. 15 days passed so I called them and they said oh yeah they've been ready for a while ... I mentioned I hadn't received any notice and they didn't even acknowledge it. At pickup, I was handed a fairly scratched up designer case. The glasses were too loose so someone adjusted them for me, or tried to. It seemed like he was struggling to adjust the fit. I took them home uneven and still loose and need to find someone/someplace else to adjust them now. Only adding a star bc the frame selection was extensive. read more

LensCrafters - Uneven frames - Eyewear & Opticians Near Me - Novato, California

Big fan of this location. It's clean, easy to find, and has ample parking. Janice (?), the manager has been very helpful both times I've been at the store. Janice encouraged me to submit a warranty claim on a pair of new Persol prescription sunglasses I purchased online due to a manufacturing defect. Janice then helped me place an order for a replacement pair. 10/10 would recommend again. read more

While I did not find any glasses that appealed to me on this visit, the staff was extremely friendly and kind. I will surely pop over when in the area to see what new styles they have and refer others to the store. read more

LensCrafters - Eyewear & Opticians Near Me - Novato, California

A lady helped me and my sister adjust her glasses and the lady was extremely kind and the adjustment was free of charge i do recommend to others read more

dr Paek stood me up. I filled out all the paperwork ahead of time and drove a long way to see her, only to find she'd gone to lunch and had no more available appointments. what a lousy way to treat ppl read more

I was scheduled at 3:00 and let them know that I would be late. I arrived at 3:07 and was told that they were no longer able to take me. When I called to make the appointment I let them know that I may be a little late depending on when I could get coverage for work and they said they understood. When I arrived it was a different story. This is the second appointment I had with them- the first one was also riddled with problems. They had messed up my prescription as well as my insurance in my first appointment. Very poorly run business. Should have listened to other reviews read more

I drove to the store at 5pm, because their website said their closing time was 7pm. I get to this totally dead mall and empty store, and the staff very nicely tells me that they close at 6.." the website doesnt have our covid hours." Let see, we have been in shelter in place for more than a year... you really couldnt bother to change your website to reflect the hours you have been operating under for the last year. Waste an hour of my time driving to and from your store How dare you. Warby Parker is my new provider. Lenscrafter, a totally mediocre 'national brand." SHORT THEIR STOK read more

I have been a customer of lens crafters for 40 plus years. And brought in a new customer to them in January. We spent over 3 000 on glasses.Neither she nor I will ever return. I have never complained to them before about glasses. It all started when I came in to pick up my glasses. Nik who we later found out was the assistant manager was talking to a young woman,unclear co worker,customer or who bc he was very interested in her. He just handed me my glasses and returned to his flirting. Never offered to fit them. I just brushed it off and hoped they were OK. I am a 75 years old woman and somewhat used to being ignored. A few days later one of the 4 pairs of glasses broke. It was only 2 weeks from the date I purchased them. I came back and since it was an obvious manufacturers defect they were replaced. Well two weeks later a lens fell out of the same glasses in a store and I could not find it. Returned to store Nik refused to replace the lens even though clearly this is again a design or manufactures defect. Also we were originally told that if anything happens in 30 days we could bring them back. Clearly that's a lie. So now I seem to have to replace both lenses according to Nik Further disturbing while we were there a Hispanic couple came in. Nik asked if they had an appointment,to which they said "No" . He said "You have to have an appointment to come in". Later as we were trying to explain to Nik..that lenses just don't fall out..another Caucasian couple came in. Nik asked if they had an appointment. Answer was "No". This time Nik told them they could look around while he checked to see if there was an available appointment. Which he said after checking the book there was one in 20 minutes.. it was appalling that the Hispanic couple was turned away but not the Caucasions. read more

I witnessed a disturbing occurrence at this LensCrafters this afternoon. I was with my friend waiting for a glass fitting when two older Latina's came in and we're chatting and laughing and looking at glasses. The young man, who I later found out was the assistant manager, approached them and asked if they had an appointment. When they said no he said, "Then I'm sorry without an appointment you have to leave." The women left. I thought it was a new Covid precaution and thought nothing of it at the time. However, about 10 minutes later a white couple came in and the same assistant manager asked them if they had an appointment. They said no and he said, "Well come in anyway and look around and I'll look at the book and see if I have an appointment or can fit you in." This, on its face, is as disturbing as it gets. I hope the management takes care of this. read more

I got an eye exam from Dr. Martinez who was great. Very nice and professional. The assistant, Eva, was also very good and explained everything clearly. Finally, the woman who helped me get frames was wonderful. She really spent time helping me find frames that fit my face. Overall, a very positive experience! read more

Really bad service. I really like the doctor there but people in front is not good. But I had no choice because lens crafter in Corte Medea is even worse read more

Dear LensCrafters, do you guys want repeat business? Why do I need to be treated like a 'first time customer" - filling out all the stupid little paperwork (the same info that I gave when I was in there 8 months ago) and going through the whole routine as if I never set foot in there? The person who answered the phone for the appointment didn't care that I was a previous customer and when I went in there I had to tell them my info was in the system twice. I was told that every customer has to fill out the paperwork every time they go in there. Really? The entire examination again? Really? Sorry. You lost my biz. read more

I just wanted to say: "Thank you LensCrafters" for giving my daughter the best experience, excellent & attentive customer service, filled with genuine kindness, a few months back. We are kaiser members and prior to going to LensCrafter, my daughter had an apt w/Kaiser Optic - not only we could not understand the doctor's asian accent but she rushed through the exam cuz she was behind schedule. When she added the dilating drops in my daughter's eyes, my daughter had an immediate allergic reaction and fainted. Doctor never once apologized nor acknowledged my daughter fainted. Instead, she was yelling at her to open her eyes so that she could finish the exam and tried to rush us out the door - I had to start screaming for help as my daughter was not waking up... So, THANK YOU LENSCRAFTER FOR YOUR AWESOME SERVICE! read more

Lens Crafters reached out to me yesterday to ask if I wanted an eye appointment. Made plans for 10:30 AM. I arrived at 10:27 AM to find the appointment was actually set for 10:20 AM and I missed their 5 minute grace period by 2 minutes. I was turned away. Couple of things: I was the only customer at Lens Crafters at all. I was arguably one of the only customers in the entire mall. This Lens Crafters location is in a ghost mall. Who schedules appointments at 10:20? Who informs you of a 5 minute grace period for appointments after the fact? Do they know they are located in The Bay Area? I of course was angry at making a 25 minute drive to get turned away at a dead Lens Crafters location in a ghost mall for an appointment they cold called me to make. But also, how deeply weird is all of this? How tone deaf does a business have to be? One that won't be in business much longer. read more

Ordering contacts is such a hassle, I had tried to order mine online through my insurance and there was a mix up and they cancelled my order and didn't return my benefits. LensCrafters on the other hand made it soooo easy. I ran out of contacts at that point and really needed a pair for the activity I had planned the next day. I asked if it was possible to just buy a box but the said I had to order, But they were happy to give me a trial pair while my contacts shipped. They were super helpful and made ordering fast and simple. I was in and out in less than 10 minutes and on my way with a pair to hold me over. And my contacts came when they said they would. Couldn't have asked for a better experience! read more

I tend to have nothing but positive experiences at all Lenscrafters I visit. This particular time I was accompanying my grandmother in getting a new pair of frames. Frames are a hard item to shop for and are expensive as hell, especially if you have a bifocal prescription like most seniors do. Luckily, a few days before, I got a coupon advertising 50% off a pair of lenses with a purchase of frames. The coupon added for tremendous savings and made perfect timing. The selection is diverse and caters to just about everyone. They have all the designer brands: D&G, DKNY, Burberry, Anne Klein, etc. The staff is knowledgeable and especially helpful in guiding you toward the right pair of frames. The young gentlemen that helped us, Felix(?), was nothing but professional, patient, and helpful. He helped my grandmother find a pair that she really liked and was a nice guy all around. Lenscrafters prices are steep, but with the coupon we had, I like to think we came out ahead. I recommend this Lenscrafters location for all your optical needs. read more

LensCrafters - Eyewear & Opticians Near Me - Novato, California

Bad customer service. Very bad!! Arrogance and lack of professionalism Be prepared to wait for 20 mins at least for anyone to talk to you read more

John and Ben saved the day! Great customer service from these guys. Missed my repair appointment and they still were able to fit me in and fix my glasses while I waited! read more

Nick was able to fit me into their schedule for a repair.Great customer service I was in and out 15 minutes.

Stopped by for eyewear adjustment. Prompt, friendly and effective service from Sharon!

Jada and Keith offered my husband and me best-in-class service earlier today while we were shopping for both prescription eyeglasses as well as sunglasses. both of them were very patient with us and our many questions. didn't know there were sooo many lens options. Jada was especially detailed-oriented in explaining to us the differences between the lense options. thank you immensely Jada for stepping in and helping us to complete our purchase and going above-and-beyond in figuring out the company-wide issues with ordering prescription sunglasses. really appreciated you taking the time to really care, listen, and execute even though i asked you to repeat several times our order just to make sure everything was as it should be. can't tell you how much i apprecited that level of patience of empathy from you! thank you LensCrafters for hiring such wonderful staff who truly cares about their customers and meeting/exceeding our expectations! read more

I received excellent service from the associate John. I came into the shop to replace my old lenses into the new frame. He did it immediately, quickly and politely. And was knowledgeable with the questions that I asked about care of the lenses. read more

Today I was walking by LensCrafters and was immediately helped just because my mom had said "hey go see if they can tighten your glasses?" Treat was standing at the entrance and he fixed my glasses in moments! My glasses have not ever been fit to my face. I mean they would fall off my face the second I looked down. Thank you Treat for not only fixing my glasses but talking with me about my future eye care as well! I will definitely send people to you!! read more

I've been a customer of this company since 1999, and have purchased four pairs of glasses (and sunglasses) from them throughout the years. Maybe like other customers, I go for a new pair of glasses every 2-years and end up using their in-house service (EyeExam 2000) for the eye checkup. My typical bill ends up being around 350 to 450 dollars for glasses and the exam, and in all I've spend around $1600.00 (if not more) with them. My last purchase was in 2006 for a pair of sunglasses and prior to that was late 2003. I haven't given much thought to the company until last night when surprisingly the coating from my pair of prescription glasses purchased in late '03 began to literally start chipping off each lense. The glasses resembled some kind of mosaic crackled art-piece, and I called the San Francisco store to see what the deal was and whether this was normal. I spoke to the manager at the store and he mentioned that poly-carbonate lenses have that problem and the remedy was to purchase a new pair of lenses. I'm a little shocked because my old pair from 1999 doesn't have that problem and I still use them. I protested and explained that lenses should be warranted and this appeared more like a product defect and should be covered by the manufacturer, but the manager assured me that it was normal wear and tear and that it happens all the time. So much for long term use! How much is a new pair of lenses? $120.00, but the real question is should the coating literally disintegrate after 4 years? Especially when none of my other glasses have that problem, including my still very usable 1999 lenses which are fine, if not perfect, compared to the '03 ones. Like I mentioned, I hadn't given retailers like LensCrafters much thought until I remembered the 3 times it took them to get my 2006 sunglasses right. The San Rafael LensCrafters cracked my RayBan sun glasses on the first go around, and the second time the lenses were warped and cracked at the corner, but the third time was a charm. Mind you, I fought with them to cover the defects then, which they claimed as normal with the installation process. I live in San Francisco, so the back and forth was hardly convenient, not to mention the bridge toll and the time. All of which leads me to discuss my conversation relating to the coating off my 03 glasses to the regional manager at the San Rafael store. I related that the glasses were seldom used and the manager claimed that humidity might have caused the problem. Basically, she offered every excuse as to why they wouldn't be covered and claimed my environment as being the problem. She offered no solution other than to replace them at full cost to me. Now, perhaps this isn't a huge issue as knowing my history I'd be in there soon enough for another pair of glasses, but the manager never took this into consideration while pulling up my info. No Goodwill! Now, it seems to me that popping out lenses in under an hour might not be such a great thing. LensCrafters is sacrificing quality for quantity, and replacing my defect wouldn't really cost much considering that they destroyed my sunglasses 3 times to finally get them right. The strange coating that appears like a mosaic crackling effect on my lenses seems hardly "wear and tear" and more like poor craftsmanship or lack of durability. The company should stand behind their product. I called the manager of both stores, San Francisco and San Rafael to discuss the issue, but they weren't interested. I mentioned my 1999 pair of glasses not having the problem and they were still yawning. And even though the district manager seemed to agree that the coating on the lenses shouldn't be coming off, she said "too bad" and buy another pair. I asked if their would be some discount, and sadly not. Therefore, I wouldn't give my business to this company or their affiliates (Sunglass Hut), because they've lost the ethic of building customer "Goodwill." Proudly, I searched Yelp for an optometrist recommendation and found one here in the outer Sunset. I have an appointment Saturday and brought up the coating issue. Not that they were interested in stealing a customer, but they agree the coating shouldn't be flaking off. All of this again begs the question of whether glasses in under an hour sacrifices long term quality. My other question is when one buys eye glasses, wouldn't this be a durable good since we expect them to function and last reasonably for some time? At least till our sight changes? Furthermore, when we replace glasses, often we donate them to less fortunate people with eye problems. But what good is shipping off glasses with defects to other countries? My guess is that it becomes someone else's land fill issue!! In closing, LensCrafters has poor customer service and poor quality. Goodwill you may think you have established with this company is sadly realized when an issue like the crackling lenses materializes. read more

I drove all the way from Dublin to this LensCrafters because my family raved how great Dr Tang is. She really was better than any eye doctor I've ever been to. Took my 11 year old there. Will never go anywhere but to her again for my family. She even help fit my kids glasses and taught him how to insert contacts. She is amazing. Tang and her staff deserve 10 stars if I could give it. Tyler Turner thanks you, and so does my nephew Jack Fitzgibbons read more

LensCrafters - Tyler thanks you! Loves his contacts !!!! - Eyewear & Opticians Near Me - Novato, California

I saw Dr. Iwami?, He was very nice and competent. I had to bring my 15 month old son with me (i had a last minute baby sitter fall out). I was pretty nervous, I was on my last pair of contacts which I couldn't wear due to the fact when I wore them it seemed as if I was looking through fog, my glasses were broken(which I had fixed with scotch tape). So sporting my taped together glasses (I never wear glasses, I feel like I am getting motion sickness when I do), I sucked it up and dragged my son along to Lenscrafters. Arriving ten minutes late (due to traffic and stroller technical difficulties) this was just not my day... The technician was so friendly and didn't even miss a beat when I told him I had to bring my son and I was late. He helped to entertain Ronin and do the preliminary eye stuff until I saw the doctor. When I saw the Dr. I have never seen an optometrist move so quickly, maybe it was because he had a daughter the same age at home and new at any point all hell could break loose. He got me fitted in new contacts and out the door in less than half an hour. I had a great experience, 5 stars for customer service 4 stars for pricing (paying $160 to get the same prescription I had seems like a waste of time to me, but I am not an optometrist). read more

I damaged a pair of my prescription sunglasses and needed a quick repair. I went into Lenscrafters as I called ahead and they said they could repair my glasses (even though I did not purchase then there) in about an hour, for FREE. Not very many places that will provide quick service like that for NO Charge on a busy Saturday afternoon. Very, very happy with the service I received. read more

So many haters out there! They have a great selection and my brother got his glasses super quick. Whats the problem? BTW, my bro looks great and the price was right. Its all gravy baby read more

I made an appointment to pick up glasses at 5:30pm today. I show up at 5:25pm and the store is closed. I did not receive any communication from Lens Craters about the closure. I've been purchasing glasses from this store for many years. This will be my last pair. read more

enscrafters northgate san rafael July 10, 2018 --- totally negative experience at this location. They broke my glasses!!!!! I called them on two occasions prior to my visit as I needed only to replace lenses of my prescription glasses. I called to find out how best to do this, costs involved and time it would take as I was driving from one hour away. I live in Sonoma town. I still very much like like my frame which is 3 yrs. old and only needed new lenses due to the reflective coating deteriorating. After I paid them the $430 and ordered the lenses they actually BROKE my frame manipulating it to put my old lenses back in while I wait 10 days for new ones to be made. It was by accident but the problem is they don't have a selection of anything like my glasses and their "policy" is to only replace from within their stock. Imagine how I felt! I had no glasses to drive back home with and not only that -- they are rigid about replacement process. The manager was diplomatic but repetitive in his unbending policy. My frames are made by Kate Spade and are pricey. I was at the store for over a hour, feeling BLIND without my glasses and pressured to leave as all the manager wanted to do was to give me a refund on the $430 and get me out of his store as I insisted they need to help me more than just allow me to choose from their very limited -- nothing comparable to my style array of glasses. Horrible experience!!!!! It is the day after, I have no glasses and now I need to find a frame and start shopping. I am wearing contacts but have sensitive eyes and this is not a daily solution for me. I wear my glasses for work. I have nothing in writing from them about their obligation to help me find a replacement frame. The final outcome, after I insisted to talk to corporate is for me now to submit the receipt for the cost of the frame from 3 yrs ago and they will pay it. It took me an hour of unpleasantness to negotiate this!!! Well prices have increased and I am digging through my files at 6:00 am on a work day to try to expedite getting a working pair of glasses for myself as soon as possible. I cannot find the receipt -- so now what? Call them and deal with more hostility and rigidity? I am not looking forward to it. Lens crafters is staffed by people who do not know what they are doing and have no professional ethics or power to deal with this extraordinary situation --- which is causing me much duress, inconvenience and far more money then I planned to spend. I am now having to replace both frame and lenses. I am writing this review -- so you are spared the extremely poor response when you need them to treat you like a customer and give you some customer service - AS THEY DON'T! ADDENDUM A WEEK LATER: I would like to hear from someone from this shop or corporate with an apology --- I have gone ahead and given them more money to complete the job....but they still owe me $37!! It is just the principle of the thing. ****** read more

I wouldn't recommend this store at all.... the optometrist was great, but don't buy your glasses here unless you would like to pay more than double the cost. Such a game around prices and misinformation. I was: 1.) told I would have a co-pay for the eye exam with my insurance plan (I didn't, and was asked to pay full price); 2.) told that with my insurance plan, my regular lenses would cost $350 and be more expensive if I purchased progressives; 3.) told I would have to buy new frames to accommodate progressive lenses; the frames I was using weren't large enough. Thank God I went to another optometrist -- without insurance, I paid $250 for progressive lenses and could use my present frames... saved a few hundred dollars. Shop around before purchasing at this store! read more

I've worn glasses for nearly 15 years, and have always gone to a private optometrist. I recently moved and decided to give LensCrafters a shot. WOW!!! I'm so glad I did!!! I booked my appointment online for 2 days out. I get to my LensCrafters and am immediately helped by a very nice lady. After filling out the new patient paperwork I get a bit of time to look around and try on frames. After that I'm led back to the pre-screening rooms where I get a super cool retinal image taken. I had only seen LensCrafters from walking by them, never actually being in one. DAMN they're nice! I wouldn't be able to tell it apart from a private office if it weren't in a mall. I get to the actual doctor and get my exam. Everyone is super efficient, professional, and really very nice. The doctor is personable and likable while still efficiently doing her job and getting me through the exam. At the end I'm asked if I want more time to look at frames but I had already picked mine out. I get over to the fitting table where everything is processed, measured and fitted. I pay and am told to come back in an hour for my glasses. ONE HOUR?!? How amazing is that!!! I'm so used to waiting about 2 weeks for glasses, this blew my mind! Absolutely fantastic!!! Clean, professional, nice people and office, I would HIGHLY recommend read more

The bad reviews of this place surprise me. I had an appointment today and it went smoothly. The people were professional, polite and a pleasure to spend time with. I saw Dr. Vuong and she was fantastic! I found her to be especially easy to talk to and communicate my questions and concerns to. At different places in the past, I haven't felt as comfortable talking to the employees, but not here. She even recommended a new type of contacts that would work better with my lifestyle. Chris (I think that's his name) was great also when getting me started with all the tests before I went in with the Dr. He was happy and explained everything he was doing. And he pulled the perfect pair of glasses for me as well! To the reviewer that was upset over being seen 15 minutes later than his appointment time, you should consider yourself lucky. I work in the medical field and I can't begin to describe the number of people who show up late, whose appointments end up being much more involved or complicated than expected or who simply just have a lot of questions or concerns for the doctor. Not to mention the possibility of an emergency. All these things can make the doctor run a little behind. Its good medicine to not rush through an appointment simply to keep up with the appointment schedule. Wouldn't you want the doctor to spend as much time with you as he/she can and not rush you? And I'm sorry, but don't try to "squeeze" a medical appointment into anything, make time for it.... Anyway, they got me in rather quickly. I loved the Doctor, I set up a recheck appointment for next week. My only problem was the glasses selection wasn't as broad as the Lenscrafters that I have been to in the past. Price was average, about $160 for full exam with dilating my eyes and even taking digital photos of them. I will continue to come back as needed! read more

I didn't get the name of the kind man who helped me, but he was my knight in shining armor tonight. Earlier in the afternoon my glasses--purchased at Kaiser several years ago--literally fell apart. The screw was barely hanging on to the top half of my glasses but the bottom half popped away and the lens fell out. I spent an hour trying to reassemble them but I just could not get the pieces to stay aligned long enough for me to screw everything back together. Finally I did manage to prop the lens in place so I could dash off to work. The lens was at a weird angle so my vision was distorted all day, but I dared not touch a thing. In years past, the kind folks at Lenscrafters had adjusted my frames for me, even though I'd purchased those glasses elsewhere, so I called them again. "Bring them in" the lady said "and we'll see what we can do." As I walked into their store I touched my face and the lens popped out and landed on the carpet. My hero approached and took my glasses off to the back, soon returning with my glasses properly reassembled. What a relief! I asked what I owed and was assured that there was no charge but was directed to a donation jar on the counter to help fund healthy vision for underprivileged. The saga continued as I recollected the horrifying green gunk that had accumulated on my nose pads, and I asked if those could be swapped out for new pads. My helper agreeably took my glasses away again and promptly returned them with fresh clean pads installed. Once again I offered to pay and once again I was assured that there was no charge, and directed toward the donation jar. I gratefully made a donation. I actually signed up for Yelp in order to write this review--it's so much easier to complain than it is to compliment kindness but I did not want this store's helpful generosity to go unnoticed or unremarked. read more

This review is late... I get eye exams and contacts/glasses through LensCrafters. I was in San Rafael ( I don't live there) and one of my contacts ripped. I called the closest lens crafters and Sara helped me over the phone. I was willing to buy a new pair as I had some at home but need to be able to see NOW! Sara comped the replacement pair and Saved the day! Great customer service! Thank you, Sara!! read more

Horrible experience! Went in on a Sunday, systems were down, I choose a pair of frames and informed them I would not be able to return on Monday however hold onto the frames and call me with the pricing and coverage on Monday once Austen's are up. Stopped by Tuesday, nobody could find frames, they asked me to look for another set of frames and spend another hour to two doing it. Walked out without a pair of glasses. No apologies offered either. Of woman called to ask two weeks later now if I still wanted glasses, explained to her what had happened, she just hung up the phone. Yet no apology offered. Horrible customer service and horrible experience overall. read more