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    LensCrafters

    3.2 (65 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Reviews With Photos

    Uneven frames
    Rebecca K.

    Sad that this place turned out to be such a disappointing experience, on all of my visits. The first visit they were closed during business hours with a paper sign on the door that they weren't open. The second visit they were open and the store was busy, but no one would greet or seem to be helping any of the prospective customers. We all milled around trying on frames not knowing who of us even worked there. I'd never had glasses before, and though the frame selection was robust, the person who helped me place my order in the end up sold me on glass lenses when plastic would have been fine. I don't feel they were being honest with my best interests or understanding of the process in mind. No one in the store was really even able to explain why my insurance was paying the portion it did versus what I was responsible for. I was told I'd get a call when the glasses were ready to pick up. I never got a call. 15 days passed so I called them and they said oh yeah they've been ready for a while ... I mentioned I hadn't received any notice and they didn't even acknowledge it. At pickup, I was handed a fairly scratched up designer case. The glasses were too loose so someone adjusted them for me, or tried to. It seemed like he was struggling to adjust the fit. I took them home uneven and still loose and need to find someone/someplace else to adjust them now. Only adding a star bc the frame selection was extensive.

    Sarah S.

    While I did not find any glasses that appealed to me on this visit, the staff was extremely friendly and kind. I will surely pop over when in the area to see what new styles they have and refer others to the store.

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    1 year ago

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    5 months ago

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    2 months ago

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    1 year ago

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    1 year ago

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    10 months ago

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    4 years ago

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    1 year ago

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    5 years ago

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    5 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    7 years ago

    Business owner information

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    6 years ago

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    11 years ago

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    3 years ago

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    4 years ago

    Stopped by for eyewear adjustment. Prompt, friendly and effective service from Sharon!

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    16 years ago

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    7 years ago

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    5 years ago

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    5 years ago

    Nick was able to fit me into their schedule for a repair.Great customer service I was in and out 15 minutes.

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    6 years ago

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    7 years ago

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    19 years ago

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    4 years ago

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    3 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    19 years ago

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    9 years ago

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    14 years ago

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    8 years ago

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    15 years ago

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    Page 1 of 2

    Ask the Community - LensCrafters

    Review Highlights - LensCrafters

    I was in San Rafael ( I don't live there) and one of my contacts ripped.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Suzanne D Huang, OD - Creative customized IZOD sunglasses. Let your imagination run wild

    Suzanne D Huang, OD

    4.6(26 reviews)
    7.4 mi
    $$

    When the Drs. Huang were our optometrists, it was great…read more One retired, one left and the replacement is really young (I don't even know her name). 3 tries to get my Rx right and it never happened. I demanded a refund to my insurance, took my Rx to Costco and purchased 3 pairs of glasses for the price of one at the doctor's office. We'll be searching for a new practice.

    BACKGROUND: I was trying to find an optometrist during the…read morelast half month of the year to get my eye exam and a new pair of glasses. Of course, everyone had the same thought and I was frantically trying to find a place that had an opening and one that would fit my schedule. I cross reference on VSP and Yelp for good reviews! I filled out their questionnaire to set up an appointment on their website. They called me to schedule an appointment and lucky for me, they had a cancellations the day they called me and it worked for me. Tip: ask to be put on a wait list for cancellations if you are flexible with appointments time and need one before a certain date. EXPERIENCE: 5 stars! I had Marissa Huang and she was sooo nice! I felt like they were considerate of all the covid precautions. I didn't have long waits nor did I feel rushed. I had my routine eye exam with dilation. Picked out a pair of glasses with blue light and anti-refractive coating. It was an easy process. Only thing is I wish they has the circular gold/silver frames. They also don't carry ray-bans. I ordered my glasses and picked it up in 2 weeks. They have their own parking lot. I would recommend this place!

    Photos
    Suzanne D Huang, OD - Dr Suzanne Huang

    Dr Suzanne Huang

    Suzanne D Huang, OD - Welcome to the office!

    Welcome to the office!

    Suzanne D Huang, OD - Dr Huang and her fiancé at a Warriors game. Sporting her stylish Calvin Klein glasses.

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    Dr Huang and her fiancé at a Warriors game. Sporting her stylish Calvin Klein glasses.

    LensCrafters - opticians - Updated May 2026

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