The experience was bad start to finish (I won't write a rant just know) I tried them because of the "great " benefit with aarp There is no great deal. They are like car dealers pricing isn't transparent. I saw on aarp what a great deal I would get and the specifics. I walked out paying over $700 and they are the I've ever had. two weeks later. Dont go there people. It's a rip off read more

I'm honestly shocked at how poorly this LensCrafters location is managed. I've been trying to get my prescription faxed to me for over three weeks--yes, three weeks--and every time I call, I'm told the fax machine is "still not working." This is a national chain in the middle of Manhattan, not some mom-and-pop shop in the middle of nowhere. How is it possible that a business dealing with medical prescriptions can't figure out how to send a simple fax? What's worse is that I called over a week ago and was promised follow-up, yet here I am, still chasing down my prescription so I can order contacts. The staff just gives the same excuse without offering any real solution. It's beyond frustrating and completely unprofessional. Unless they're going out of business, there's absolutely no excuse for this level of negligence. I shouldn't have to physically go to the store just because they can't get their basic office equipment working. Ridiculous. Save yourself the stress and go to a location that actually knows how to support its customers. read more

On Oct 27, 2025, I visited Lenscrafters in NYC.. I had such excellent experience w them in making bifocals for me in 2023 & 2024, I hoped they would be willing to help me w my new Progressive glasses. I was unable to easily use the reading section of the lenses. These glasses were created by another company that had been recommended by my opthamologist. Ifeoma, Lenscrafter's optician, checked everything & told me the prescription was correct. She tightened the frame & asked me to try and read, I did, and though better, it was not perfect, except in one very limited zone. She suggested I try getting used to them. That if I felt I was making too much of a compromise in trying to read, that I should go back to bifocals. There was no charge, just excellent service. I will go back to Lencrafters for my next pair of glasses. read more

I received this reply on 7/13/2025. Thus email stated that I would receive a response in 5 business days. Today is 8/9/2025... I have yet to receive a response. I purchased glasses on 7/92025 at Store #111. The associate Tonae (955462) stated that i would receive a phone call or email adter ten businees days. I have yet to receive my glasses from Lenscrafters on Stapley Drive in Mesa, Arizona. Michael H read more

just had my readers repaired at this store.Odalus and her team were great.Highly recommended! F Wohlfarth 5 stars read more

Earlier I reviewed the staff at Walnut Creek, Westminster CO and they were outstanding. The glasses were crap and I gave them back. A few months later I still needed glasses and went to a closer location. Walked in and the place was filled with young guys living an alternate lifestyle. There were other men in there 'hunting' but I ignored everything. I got a pair of glasses, hated them. As was the case in the first pair the lenses seemed to have tiny bubbles inside. I can see them from 2 feet away. I walked back in and said I wanted Verilux lenses. When they cam in a guy named "Lilli" at Belmar Lakewood, CO switched the lenses out but I swear, I was looking through the old pair of lenses! I complained about them 20 times a day and while I was at the Colorado Mills Mall and walked in and there was a person there I refered to my wife as a Gargoyle. Not to be cruel but she/he just stared out into the mall. No "hello" or "can I help you" and she was a Satanist wearing a blaring hoodie and pentagram necklace. I could complain more about the very odd staff but in the end a strange looking individual returned my money no problem....so that's a positive I suppose. Over all, the quality of the lenses were so substandard that they were unwearable and the staff reflected a modern, disturbing society. read more

LensCrafters - Straight razor, honing stone, shave soap and a reward for after.. - Eyewear & Opticians Near Me - New York, New York

Overpriced, and their prices for glasses are vey "creative", it's like buying your glasses at lego land... you can choose and price your prescription glasses depending on your budget, while compromising quality read more

I would like to commend Ms. Kara R. of the LensCfafters office located at 3654-B, Athens, GA 30606. I came in today, 6-16-25, to exchange a pair of glasses that I recently purchased. Ms. Kara was very customer friendly while assisting me in ordering a new pair that would work better. Even though several customers came in while she was helping me, she was able to balance everyone's attention while maintaining a positive, patient attitude. Ms. Kara is a real asset to LensCrafters, and I am going to refer others to this store as result of my experience. read more

If you buy prescription glasses online the store can not help you. Does not matter that a protection plan was purchased. The assistant manager had no idea what to do. She said could only help if you bought them in the store. read more

They will get the job done but you have to pay attention to how they price everything because the often make "mistakes." They're very rude when you ask to make an appointment. I've never met so many people who are so completely incompetent. read more

Asked two simple questions. Do you make lens here same day? Do you take my insurance? Didn't get an answer. Sales person literally couldn't answer how long it takes to make glasses. The prices are absurd compared to online or even Warby Parker up the street a few blocks. Just bonkers prices and lack of transparency. read more

I'm waiting for 2 weeks for my new glasses and they still haven't arrived Prior to this disappointment the service and selection was very good but the wait time is unacceptable and they still haven't said anything about why they are taking so long or when they are expecting them to come in read more

I don't know what's with all the bad reviews because I've been coming here for over two years now and I've only ever had very helpful and accommodating people help me. The last time I went, I had an issue with my insurance and the manager sat with me and tried 4 different things to make it work. Very friendly and helpful. Not to mention the automatic yearly reminders for an appointment and how easy it is to reschedule if you need to. Obviously the glasses aren't the cheapest, but I don't know anywhere that sells good quality glasses for a low price. Mine have stood the test and I've never had any problems. Will contonue to come here as long as I live in NYC! read more

The people are pleasant and friendly, but the service and the system are nothing short of terrible. I had to come back several times. 1. For ordering incorrect contact lenses 2. People not showing by up for the designated time 3. Staff are not knowledgeable about how the system works 4. Long wait even just to get an appointment I don't leave bad reviews, but if I've had it, I don't want others to experience the same. read more

Ordered glasses on 6-16-2024. I was advised that my glasses would be ready in 7 - 10 days and a text would be sent to me when when my glasses would be ready for pickup. I did not receive a text so I decided to followup on July 2. 2024 ( day 11) I was told that my glasses were ready for pickup and a text was sent to me on 6-28-2024. I did not receive a text. Decided to take a closer look at my receipt and noticed that I was charged an additional $44.99 for their Eyewear Protection Plan which I did not agree to or authorize. I'm a senior citizen on a fixed income. SENIOR CITIZENS please be aware of Lenscrafters and their practices. I believe that this is probably a common practice with LENSCRAFTERS. Did not pick glasses yet but will definitely request reinbursemrnt. read more

Went for an eye exam. They did not explain anything and that seemed sort of judgemental if I asked question. Was given different information about what the exam would involve from each of 3 different people, the third being the doctor. It all seemed a little sketchy (i.e., asked me to sign a form saying I declined a certain exam without actually offering it). I called back to ask about the script for contacts and the woman explained it to me, which was nice, but I feel like the doctor (or someone?) should have explained it before I left. Glasses are nice but similar quality for cheaper elsewhere! read more

I bought an expensive pair of glasses at LensCrafters, and the young man who was helping me was completely uninterested in fitting my lenses properly. I went back to the store to try to get them fitted, and they told me I needed to see the optometrist. it turns out that in order to get my glasses fitted to my face properly so that the frames actually work, they make you see an optometrist. I can't see out of my glasses. Today is Wednesday and they told me "it will have to be next week." They are rude, they are completely uninterested in customer service, and I will go anywhere about Lenscrafters from now on. And I have used them for 25 years. --Disgusted read more

Everyone works there is fantastic; but I'm especially thinking about Dr. Lawrence and the manager Lisbeth. Both are knowledgeable, patient and thorough. I'd never bought glasses before and they made the process smooth and painless. Glasses are expensive, but they are medical devices. Highly recommended. read more

I brought my eyeglasses in to get adjusted and the clerk said one side is broken. If one side is broken why is it still holding the lenses. That clerk is off her rocker. I will never go to LensCrafter again. read more

Ray is not competent. He never called me back - I had to call him 6hrs later for a simple contact lens order. Overcharged me by about $300. Said he'd use my insurance and did not. Also charged me for my Rx from 2013 and sent those contacts my way. Never again at this location. What a pain in the ass to deal with. Samantha is trying to help me but I'm not holding my breath. Would love for GM to reach out. *** Samantha was able to resolve my issues and was very sweet about it. Thank you Samantha read more

I have been a patient at this location for most of my adult life. Now my family uses them. I have read several reviews over the years and have found them to be insightful. I can say that each experience typically has a lot to do with the salesperson on the floor. I have had a few bad experiences but that was based upon the one personality that day who just seemed to be aloof and impatient with my questions. Instead of confronting that individual, I just won't come back for a while (several months) Whenever I do return, that rude person is usually not their that day. In the last few times visiting the store, I have been pleasantly greeted and professionally handled with kindness and the care I deserve. We laughed, I was able to take my time and ask questions. As a result, I choose lenses that I was happy with. I felt at home. The representative that worked with me was an excellent representative of Lens Crafters. I'm look forward to always going back in hoping I never have to experience another grumpy salesperson. I like LensCrafters. read more

First time at this location and the service was great. They were understaffed but the team lead Hellaine was very kind and the employees and security made it a very organized and streamline process. The optometrists here are lovely and my experience was overall a very good one. Thank you! read more

who owns the planet around here. because im confused. these materialistic animals is doing nothing but filtering hatred to others who is poor by stumbling rocks and who poor but yet made others rich. with their say saying. i went there to verify the eyeglasses i had made by them with a prescription from other place, where i was told both services covers by my insurance and eye exam and a eyeglasses instead after the eye exam i had to pay out of pocket for the eyeglasses. what guaranteed me the eye is exam properly when i need reading glasses and i am wearing eye glasses to see that i could had got at dollar tree but can"t read. there is a black woman at the counter mumbling for their urges the optomalogist. i m hearing and quiet. i already know half of the prosperous brat are evil animals. job 21. bible verse. so she routes me to a male who pretend to be conforming me with explanations to be saying get the heck out of here. that clan with that tony need to get the hell out of san juan and america instead. the other. greedy pigs. as i read other reviews. Depravaded. read more

"Your glasses will be ready by the end of the week" - 3 weeks later and their phone number no longer works.

If I could rate my experience with LensCrafters lower than a one I would. On Oct. 5 I went in to this location to get an eye exam. This wasn't my first time there; I went to this location about two years ago and had a fine experience. Today is Nov. 23 and I still haven't received my contact lenses. Worse, the brand they claim is coming to me is not the brand I ordered. The eye exam was fine. The doctor was nice and my eyesight didn't change much. Afterwards, I asked the front desk to order a year's worth of the contact lenses I was already wearing (Acuvue Oasys) with my new prescription. I waited 45 minutes for them to figure out how to order my contacts. They said they were having troubles with their computer system. After 45 minutes, an employee tells me he can't figure out how to order my lenses. He promised he'd call me later that day. He didn't. I call back the next day. The lines are busy. After multiple calls, I finally get someone. Same story. I call back Monday. I explain the situation again and they say they need to figure out what's wrong with the computer system. They say they'll call me back; they don't. I call back a week later and refuse to get off the phone until someone orders my lenses. They blame their system and then say there was a typo with my axis. I ask for a refund on the eye exam then. Clearly the prescription is wrong and even if they order my lenses, I can't be sure they're correct. They assure me that's not the case and say they can't give me a refund on my eye exam. I go to Lenscrafters corporate's customer service and they tell me the same thing. LensCrafters corporate only offers me a complaint form. (To this day LensCrafters corporate has never responded to my complaint form) The store calls back and I ask if I need to come back in to confirm it's the correct axis. They assure me I'm fine. They say the confusion came from a trial pair that I was given (I was given no trial pair after the eye exam). They argue with me about whether or not I had trials and I stop pushing it because I just want contacts before my current prescription runs out. They submit my order, run it through my insurance, and charge my credit card. I am quoted a 1-2 week delivery. Two weeks go by and nothing. I call up to check if the order came in. The order is not in. They say come get trials and give me a new quote of two days. My trials, which keep popping out of my eyes because they're not my brand, last five days. I call back after four days. My contacts are not delivered. I ask how this is possible? They claimed the lens manufacturer (Acuvue) is experiencing heavy demand or a shortage. This happens a few more times. No package; get (bad) trials; wait. Their excuse was always that Acuvue is experiencing a shortage until about one week ago. Then the story changed. The manager of the store says that there was a glitch in their computer that stopped hundreds of contacts from being delivered. She offers to express ship my order to my house. I go back in to get more trials to hold me over, anticipating that I'll get my contacts that week. It's been one week of phone calls and more excuses and NO CONTACTS. A box did get delivered to the store. It was just the lenses for my right eye -- which they gave me. But they weren't even the brand I ordered (they were Acuvue Moist; I ordered Acuvue Oasys) and I can't do much with lenses for only one eye. Today, after they came up with more excuses, I told them to refund me. I'm done dealing with them. How could a corporation not be able to supply a brand as popular as Acuvue in seven weeks? And why did it take so long to discover this error? And why doesn't LensCrafters corporate care? Avoid this store. Avoid the corporation. Support a business that actually cares about its customers. read more

My first thought time using the customer service and repair shop here. Both experiences were great. I highly recommend this location

I rarely (well, never) review non food places but this place deserves everyone to know that they are the best! Everyone there is so helpful and pleasant! I will absolutely go back! read more

Dr. Adam Gardner took care of me. He is truly a good, ethical, and responsible doctor. What happened to me is that my vision kept changing for no reason, so what Dr. Gardner did was to give me 3 pairs of free contact lenses with my degrees on it for free. And when I returned for an adjustment, it was completely free and he gave me 3 more pairs for free. I am extremely humbled by their practice and look forward to ordering lenses from them. Thank you! read more

The worst!!!. The staff at this place is not polite at all. I called and made an appointment... the receptionist asked me what the problem was, I told her what the problem was and she said that it could be fixed. She specifically said that it could be fixed. When I got there... waited for about 15 minutes... she barely even looked at the glasses. then said it could not be fixed... But when you asked me via the phone... you said that you could fix the issue... even after asking me what the problem was. What a waste!!!... I'll be dealing with PEARLE VISION From now on. Wish I could give NO STARS!!!! read more

I lost my glasses during the COVID-19 lockdown and they would not give me an eye exam appointment because I did not have a copy of my old prescription. Find it hard to believe that they couldn't give me an exam without an old prescription. Can't work if I can't read.Apparently this is not considered and Emergency. read more

horrible service. placed an order online for Oakley frames. checked out as a guest, no account created. never received any confirmation emails, or order number. My credit card shows a charge. 3 days later, contacted Lenscrafters online, trying to figure out what's going on. Their response is: "no account found, dispute the charges with your bank. We're sorry for your trouble". So their horrible website created this headache for me, i wasted time waiting for the glasses, the customer service don't seem to care at all. First and last time i bought anything from them. read more

I went in for glasses + contact lens. My glasses were broken and my contact lens were running low, so it was pretty urgent! I went in and did the whole process of exam, pick out the glasses, and check out..etc. Then, I go home, and I took the time to look at my receipt and saw an error for my 6-month bulk contact lens order. Wrong prescription, and 3 boxes for one eye and 2 boxes for the other eye... meaning they charged me for an extra box.... I was so happy that I caught that myself but, seriously? For a first time LensCrafter customer, I was getting really nervous and worried. I called first thing the next day to get this sorted out, but thank the Heavens a lovely lady named Samantha answered, and fixed the quantity and Dosage. She also processed a refund right away for the extra box and she sent me an email confirmation of the updated receipt. I understand mistakes do happen, but what really made me really happy was Samantha's customer service. She is a hidden gem in there! Please go when Samantha is in and ask for Samantha! read more

They require an appointment just to come in and shop for glasses. The security guard at the locked door said to go to the website to schedule but the website only has scheduling for eye exams. Frustrating and inconvenient, no thanks, I bought my new glasses somewhere else. read more

The doctors seem good but since they "outsourced" making the glasses to a 3rd party who they claim to "have no ability to contact" to give you an update on timing of delivery, what once took a day, now can take 14 days. They seem to be going back in time. For sure visit one of the doctors at this location, but then take your prescription to some place that actually cares about the customer. read more

I usually do not write reviews unless I have an extremely positive or negative experience. This relates to the Lenscrafters in Poughkeepsie, NY Galleria. I was looking for new glasses and made an appointment with Dr. Frank Inouye for a recent Sunday. It was an hour's drive there and back home. When I arrived at the store I was told the doctor was not coming in today, "he had a medical emergency". It would have been nice had I received a call telling me this and save an hour's worth of time driving. No call, and what I deem to be a lame excuse. When I returned home I sent him an email to which I received no response. I could tell from how the salespeople were acting that this was a made-up excuse as he had no other appointments that day. It was just more convenient for him to blow off a customer. Today I called to ask a question about my glasses, I was put on hold for 20 minutes and just hung up. The net of this experience is you do not value the customer, or just do not have an understanding of customer service. You should be embarrassed by the store's behavior and your lack of caring for those who provide you with revenue. You will never see me again in one of your stores. read more

I usually don't waste my time writing these reviews but this was a disaster. I usually get my glasses done here but I will never go back after this experience. I put in my order for glasses on Aug 12th and I was told they would be done between 14 days. I got a text message saying that they would delayed and I called to check on them and Samatha helped me out (she is amazing btw; she explained that my glasses didn't pass inspection and they would put another order straight away). Samantha told me they would be done in about week. So I called a week later to see if I could pick them up, and it took three calls to get a hold of anyone. The man that was currently on call would just pick up and hang up or just leave me on hold for the longest time. After the third attempt of trying to talk to someone, a man answered the phone and I had to ask to please not hang up. After asking if my lenses would be ready, he said he could not tell me and proceded to say "yeah, I don't know". After this experience I would only go there if Samantha were the person to help me out. Honestly the only reason why I'm putting two stars instead of one is because of her. read more

How dare they. I got quotes for new polarized lenses (for my existing frames) from five different upscale optometrists on the west side. The average quote was $170, and maximum quote from any other place was $200. LensCrafters quoted $360. How dare they. read more

I went there on a Sunday as a walking in for an eye exam. I received great service for the moment I walked in to the moment I checked out thanks to the technician and the physician. I will recommend everyone to go here for an eye exam. read more

I'd rather buy a used car than buy eyeglasses, but alas, my poor genes necessitate that I need glasses. Buying glasses is never a good experience or pleasant. However, I liked this Lens Crafters. The sales people were helpful, without being pushy or trying to up-sell me. They were responsive to my questions and it made this necessary evil quite pleasant. read more

This was my first LensCrafters experience in New York City. When I arrived Leslie was there to check me in, she was very patient and super friendly!! She made me feel very comfortable, accommodated to my needs, and made a fantastic first impression for LensCrafters! read more