Alex was amazing. I was headed for vacation and my trial pair of contacts had not come in. I only had glasses at the time, and that would have been a bummer seeing that a lot of my time would be spent near or in a body of water . The morning of my flight he found a comparable pair they had in their inventory to pick up the same day. I had less than an hour to make my flight and Alex had them ready to handoff track and field style. I made the flight with 5 minutes to spare and with contacts in hand. While it was totally on me and my lack of time management and planning, Alex went above and beyond to make sure I had a better than planned vacation. Thank you Alex .. top notch service read more

I have to say the ophthalmology here is one of the best of experienced anywhere! Not only was a service exceptional when I needed to have additional care for my eyes they gave me a referral and the referral place picked me up immediately as I was a direct referral from LensCrafters! No waiting involved it was perfect! read more

LensCrafters - Coastal Grand Mall, Myrtle Beach If I could give zero stars, I would. My experience here was absolutely terrible. From the moment I walked in, the staff was rude, dismissive, and acted like helping me was a chore. There was no professionalism, no courtesy--just a group of catty employees who clearly had no interest in providing decent customer service. The worst part? As I was leaving, an employee actually said, "I didn't even get to be rude to her." That's not just unprofessional--it's appalling. I've never been treated so poorly at any business, let alone one that's supposed to be helping people with their vision needs. I will never return to this location and strongly recommend that others avoid it. You deserve to be treated with respect, and you won't get that here. read more

Terrible staff with attitudes and very poor customer service. I think Google reviews are paid for by the company. Skip this corporate place with miserable staff - go to a privately owned place with better customer service read more

Absolutely wonderful experience!!! The doctor and the ladies at the front were more than helpful and listened to my needs. I will definitely continue yearly appointments with LensCrafters!!! I am so thankful for the visit!! read more

Was at our house in Myrtle Beach when I had the largest floater I've ever seen and blurry vision. Worried it could be a retinal detachment, I tried to see an ophthalmologist, but it was a Saturday and a holiday weekend. It was recommended I visit LensCrafters to have my eye dilated for a possible diagnosis. I walked in and they took my name and told me to wait, despite being swamped with appointments and other walk-ins. Everyone was extremely kind from the check-in person (Danielle) to Jay and Al. (Al and I actually found we had a lot in common!) The doctor was so very thorough and professional, going so far as to text me the contact info for a specialist in my hometown. I would recommend this LensCrafters to anyone and everyone. Such a great experience!!! read more

I literally always wait more than 30 minutes even after I make an appointment. Rude staff and male doctor. Don't even check eyes thoroughly. Won't be going back read more

My scheduled appointment with their on site Optometrist was on time. Doctor and assistant were very informative Franki was so friendly and professional and helped me pick out a great frame! read more

Fast, friendly and efficient service. Once I started coming here for annual exams and glasses "eye" never looked back.

Allowing walk-ins is why I chose Lenscrafters... The reason I will return is the Doctor and staff. Although I did not need glasses made that day the Lenscrafter staff were still pleasant, respectful, and helpful. The Doctor is very knowledgeable and skilled in his field as well. Lenscrafters and Coastal Eye Associates are both very lucky to have Madison for their tech. She seems to enjoy her job and rocks at it. You would be lucky to have more like her. read more

I was on vacation and the ocean took my glasses. The staff at LensCrafters were wonderful they had me in and out in a new pair of glasses in under three hours! All of the other eyecare locations I had called told me it would be 1 to 2 weeks to get a new pair! From the front desk staff to the doctor and to the manager who made sure my glasses were done in 20 minutes they were all wonderful! AB from MN read more

I've been shopping at LensCrafters for over 20 years and now It's a shame how LensCrafters will not stand behind thier products, I purchased new lenses in February and in June the anti glare coating was coming off. I returned to the store and was told sorry if you didn't but the warranty there is nothing we can do for you but you can pay us to make new lenses for you? Poor customer service and very poor warranty. Most companies warranty their workmanship or defects on lenses for one year! read more

I went in to have my lenses replaced. Kelsey was most helpful, customer focused. She was able to get me taken care of with minimal wait time. I would recommend. read more

replaced lenses in their own frames after cataract surgery. They attempted to charge me over $640 for 2 lenses which is more then I paid for the original glasses with frames. I complained and was charged over $300 for 2 lens replacement. Will never deal with Lens Crafters again and will dissuade anyone from seeking their services. Kenneth O., Myrtle Beach, SC read more

They were polite and adjusted my RX when it was a little off. The new Gm, was most attentive. Very professional and I will go there again. I was worried about previous reviews but I found them to be Awesome! read more

Purchased glasses here for $455 after insurance. The coating started coming off the lens in less than 6 months. The store manager implied they were being cleaned improperly even though their cleaning product was being used. Wanted us to buy a warranty and pay additional money to have the lens replaced. In my opinion the quality is poor and the coating is defective. They should have offered to replace the lens free of charge. I do not recommend buying at Lens crafters read more

Rude staff. The people there really do not care what you think. They make you feel stupid.

Broke my glasses on my visit here I panicked I really can't see without them this Len's crafter's associate Tracy soucy calmed me down and assured me I would have new glasses in an hour and I did. They were professional courteous and saved my vacation. read more

Went there to get new optical shades. Service was good, and friendly employees, but when I came back 2 hours later I was told they're not ready yet because they're having trouble with the lenses. So I came back the next day, they still weren't finished and I had to wait another 15 minutes. When I got my new shades they had the glass part sticking out despite my low prescription. They had trouble making them fit to my face as they kept expanding. I was told it would be normal. A week later I went to a Lenscrafters in Washington to have them refitted as they kept falling off way too easy. The overly friendly optician there told me that the glass used for my shades are incompatible with the frame and that's why the glass is sticking out and it will never fit because of that. She returned them and had a new pair made for me. Very disappointed and angry I had to go through all of this. I would not recommend this particular store! read more

We had a wonderful experience here recently. Everyone was friendly and helpful. Dr. was very patient and professional. Glasses were ready when they said they would be. read more

Ordered my first pair of glasses and the service was awful. The entire staff was extremely rude and incompetent, they did not seem to care about anything and blamed all there problems on the new computer system. While ordering the glasses I had to walk the employee on how to order them through their new computer system because the lady had absolutely no computer skills whatsoever. My wife called a week later to see if my glasses were in and Tracy was extremely rude on the phone. I will never go back to lens crafters and I will NEVER recommend anyone to this location. read more