Way too expensive and the service is bad. The customer service is bad and the quality of the products are worse than the service. Don't come here unless you want to waste your money and time. read more

made an appointment, they called me right when I got to the mall that they needed to reschedule due to a power outage. Came back for the second appointmen, spoke to the lady beforehand that it was going to be $58, 50 for the copay and $8 for the trial. when I got there, they decided to charge me over $100, $50 for copay and $50 for trials. I explained that they had already inconvenienced me twice. they just smiled and said that's what it is.Rude and inconsiderate. Would not recommend. read more

Not worth your money at all. Absolutely the worst glasses quality I've ever experienced. The lenses they use are extremely cheap. They get scratched with normal use. Avoid this specific location at all costs. Go somewhere else. Waste of money. read more

LensCrafters - Ray-Ban glasses - purchased from LensCrafters. - Eyewear & Opticians Near Me - El Paso, Texas

This place has gone down hill with eye exams. Apparently, they don't do in person eye exams anymore and all the eye doctors have quit here. Would've been helpful to know this before making an appointment. read more

I had the worst experience at Lens Crafters. First, I had to get my prescription revised TWICE because someone inputted it "incorrectly" in the system. I originally picked up my glasses (after two weeks and calling several times because I was never texted the "Ready" message). The prescription felt off since I tried them on but granted I haven't worn glasses in a long time so I assumed I would take some time to get adjusted. One, two weeks go by of me wearing them consistently but nothing improved. Many headaches (literally) later, I went back and scheduled a prescription check with the eye doctor next door to make sure everything was good on that end. Doctor confirmed prescription was correct. So I headed next door to let them know something wasn't right. They checked the prescription and yes, everything was "correct". The lady who helped me then re-measured my face to make sure that was correct as well, took my lenses and had them remade. Again, two weeks or so go by and again, I have to be calling to check on the status because I do not receive updates. Finally I'm told lenses are ready so I go back to have them changed. As soon as I try them on, I can tell the problem remains. My sight was as if I was looking at an uneven mirror. So I let the person helping me know. She checks the prescription again and yes, everything seemed correct. I finally speak to a manager who was very helpful and finally tells me I'm not crazy. He mentions something about some negative and positive numbers... I don't know. My prescriptions never been too dramatic so I had no idea what he was talking about but then he tells me I'm not crazy and the prescription had I'm fact been inputted incorrectly into their system. Throughout this whole ordeal I have my kids with me (10, 5 and 1) so you can imagine I was losing my sh... Manager graciously agrees to have me keep my frame and lenses while problem is resolved so that I don't have wait any longer. Perfect! I was happy with that. So I walk out and he says he'll take care of everything. Great! It's now been more than a month since that happened. This afternoon I decide to stop by (since I'm already at the mall doing some shopping) to check on the status since I have yet to receive a text message or any sort of communication. I ask the front desk and tell the person helping me the whole ordeal and she informs me the last time they texted me was March 6. It's April 11. Anyway, I try on the glasses, problem's fixed, everything is great! Buuuut I don't have my old glasses because THEY DO NOT WORK so I don't carry them around. I physically CANNOT use them. Girl tells me she cannot give me the glasses because I need to return the old ones.... I mean duh. Makes sense. Dumb me, didn't think of that. PLUS I wasn't told but again, duh. Common sense. I ask to talk to the manager, he comes over and I explain the situation. I said, I need my glasses now. It's now been about TWO months since I was supposed to get them the first time. And I've been having to be back and forth for a mistake THEY made. Mind you, I live exactly 27 minutes away with no traffic. So that's a whole hour out of my day of travel to pick up something I already paid for. I explain. I tell him, can't I just take them and come back and return the old ones at another time? I mean I CANNOT use them. They're worthless. I'm told, No. We need the glasses. I can't give you the new ones. Then I say, "Ok. So you're gonna make me drive home, get the glasses, come back so that I can get glasses I already paid for? And that after two months I haven't been able to get because a mistake on your end?" Response: "Yes. You only paid for one pair so I need the other ones before I give you yours." So here I am, sitting in my car in my driveway with my three kids. Getting ready to drive another 27 minutes there and back home to get my glasses. After two months. Because of their mistake. In summary, it should not take me 5 trips back and forth to get a pair of glasses. Last time I take my business there. The one star is only because I got a new frame read more

LensCrafters - Eyewear & Opticians Near Me - El Paso, Texas

I had gone in to fix my glasses not sure if they were going to be able to fix it and as I walked in I was greeted so kindly by this lady named Liselda. She was able to help me fix my glasses. I definitely recommended this place! read more

We drive over 140 miles round trip to come to this store! The people are amazing and helped us within minutes. Hats off to Andrew he truly is a people person. Highly recommend to others! read more

I go to LensCrafters every year when I need new eyewear. They always have a sale on glasses and don't push me to buy extra things that I don't need. I do not have vision insurance that covers glasses so I like to get the best deal on designer glasses. Most frames are ready within an hour and they can text you when they are ready for pick up. I like to shop around the mall while I wait. The employees here are very friendly and are usually helpful when I have a question, but I usually know exactly what I want and pretty much know what I am doing. I also appreciate how I can drop by any time and get my eyewear adjusted without a long wait. The only downside to LensCrafters is that they don't have a very wide selection of kids eyewear. They always have the same frames for my kids to choose from. They should look into changing some of their styles around. read more

Not impressed. Personnel in optometrist office didn't know their own policies concerning appointments and whether my insurance would be accepted. In the end after a month of waiting for my appt I come to find that my insurance was no longer accepted. Never again. read more

Called for availability, came to location. Began paperwork, desk clerk informs me halfway through the paperwork that I will not receive my prescription until after I come back for a follow up two days from the original purchase. Because they say the Dr has to observe the fit of the glasses/contacts? When asked can they speak to my dr back home who has seen me for the last 20 years the answer is no. If you need glasses/contacts in a rush don't make an appointment here it's not worth the drive or your free time. read more

Terrible customer service. They put the same prescription (driving / distance) in my reading & driving glasses. I went back & told them my eye doctor told me both had the same prescription! Had the glasses for 9 months & they wouldn't fix it. They were citing the 30 warranty. I trusted them! Never again!!!!! read more

Had a bad experience in the store, I ordered my sons glasses and of course they don't have the lenses in stock so they told me it would be a week till the glasses would be back. When the glasses are finally back we pick them up, and once we are outside my sons left lense has a perfect round asterisk right in the middle. It can only be seen with the sun. So we go back the employee who helped us is trying to convince me it's part of the lense although it's only on the left lense. He finally said he knows what we are talking about so he orders a new lense that will be there in another week. Mind you I paid $350 on a pair of Oakley frames for my 11 year old son. A week goes by and we go back they told us it would be about an hour. I am under the impression they will only change the left lense since it's the only one with a problem. We got a text that they were ready. We go outside and now the right side, that had nothing wrong with it has the same asterisk in the middle so we go back in the employee again has no clue what we are talking about, until he takes the glasses outside himself then realizes we are right they look for the old lense which it did not need to be replaced and pop it back in. They apologize and act like it's nothing. I will never go here again! Waste of time and money and was not happy with the final product. read more

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Went to the El Paso LensCrafters in the Am, looking to purchase eye and sun glasses. Waited 10 minutes and no one even acknowledge my presence. The people that were being waited on did not look too happy either. I'll wait til I get back to California to purchase glasses. Not worth one star. read more