Very good service of my 84 year old mom and the willingness to refer her for other specialties…read morebefore her procedure with them shows an adherence to good medicine.

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

As a patient of several years, it was disappointing to learn that Dr. Jennifer Badaracco has left,…read moreas I always appreciated her excellent bedside manner. My recent appointment with Dr. Lindsay Eisenberg was efficient; however, during the exam, the doctor used her fingers to demonstrate slanted eyes while discussing dry eye and made a comment about Botox in relation to this. This gesture and remark were racially insensitive and have no place in patient care, as comments and gestures of this nature affect whether patients feel safe seeking care. I have decided not to return. Overall, the clinic runs smoothly, and don't forget to request your updated prescription at checkout!

Fantastic experience as someone who had to get glasses for the first time. I was able to get an…read moreappointment about a week out from my initial call. Every single staff member was pleasant and friendly and had all of my insurance information already loaded when I arrived, which made payment easy. I didn't have to wait after check-in and Dr. Mario was great at providing service and answering questions. I think the eyeglass selection could be improved as I would have liked high-end options. But aside from that, I'm very happy with my first pair and the overall cost. Can't recommend this place enough!

I've made 2 attempts to patronize black owned business 1st getting my grand daughter glasses it…read moretook 2 weeks and once calling they made me aware that the glasses we chose had broken in the lab and that they would have to reorder well this time I made an appointment 2'weeks ago place not returning

From the owner: Comprehensive Eye Exams Glaucoma Evaluations…read moreGlasses Contact Lenses

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

I've seen Dr. Brillante for my last two eye exams. Dr. Brillante is very nice and so is his staff…read more I had an issue with my contact lenses, and they scheduled a follow-up visit within a few days. At the follow-up visit, my contacts were switched to another brand, and the office staff managed the switch for me. Prior to my appointment, I asked that they obtain a trial pair of colored contact lenses, and they agreed with no problem. I've been wearing glasses since I was 14 and contacts since 18. My previous optometrist retired and I struggled to find a new doctor. I'm glad that I found Dr. Brillante.

I've gotten my annual eye exam here two years in a row. I enjoy dr brillante. He and his staff are…read morevery pleasant. My most recent visit was 8/16/23. The receptionist Nicole: I bc couldn't ask for better service. This was my first time in 40 years having to wear glasses and she helped me pick them out and took her time with me in explaining my choices. The only downside about this office is the two times I've come I've had a decent wait. But that won't stop me from coming.what dr office do you NOT have to wait at? Lol There is plenty of parking behind the building. It's easy enough to find on the second floor.

I just chose them because they were close, but I was pleasantly surprised. I've worn glasses for 14…read moreyears and sold glasses for 3, so I know my way around an optometrist or two, and Dr. Ellis was the most thorough I've been to. She spent a lot of time explaining every detail of my visit and my eyes. When I decided to try out contacts again, she had me back for several visits with different trial pairs to find the best one for me, instead of writing any old prescription and sending me on my way. Everyone at the office is also quite nice.

The Eye Center has a friendly, helpful staff that truly knows their business. There was no…read moreextraordinary example of how good they were. They simply did what they are there to do. Take care of their customers and provide the best optical service possible. Although, I no longer live in the area, I continue to patronize this group. I know that The Eye Center will take care of me, no frills no fuss.

My 1st time going to the Eye Center and I must say, it was a marvelous experience. Dr. G. Was…read morekind, caring, concerned and even showed me something based of my license photo. The young lady who assisted me in finding the right frame for my face and color for my complexion thank you. Thank you for making me feel so important. One happy Coustomer

the Doctor was great and the front desk was great but the ladies over in the shop where you buy the…read moreglasses are racist! I was professional and I didn't address the issue at the time but the way they treated me will be addressed and I will be returning e I purchased and filing an official complaint . I ordered new glasses and the lady tried to give me the display and when I asked for mine to be ordered she pretended to order my glasses and still gave me the display and when I picked my glasses up she just gave me the glasses no case no wipe no spray no bag no receipt no nothing!!! I was and still am very upset but trust me it will. d addressed abc I will get. refund!!!!!!!

I've never been to a better practice in my life, no exaggeration. Every person was on their toes…read moreand took care of my vision needs from exam to vision correction options. The doctor was courteous, knowledgeable and helped me understand the issues. They laid out what my insurance paid for and best value options.

I have been a patient of this place and recently I feel like the Dr is more about money verses…read morehelping ! I suffer from very angry reaccuring styes. This recent bought started about 2 weeks ago. She provide a prescription for an oral antibiotic but nothing directly for my eye! I begged more or less sent her photos of how after a week my eye is in the same state. Started to affect my vision, but instead of helping she ignored my pleas.... I have missed work without her being kind enough to write me a note, every day living in pain, missing family events even church because of my eye! my depth perce is off due to this. Being ignored and needing help pushed me to go to the hospital, which seemed more understanding and wanting to help me! I have received an extension on my antib as well as an ointment for my eye. I have a drs note to excuse me from work, as it is hard to drive, but the ointment in less than 24 hours has done amazing progress! I will not be a returning patient to renewed as it seems like there is no real urgency to help your patience, rather get more copay money! Shame on you!

I absolutely loved our experience here! I had to take my two children and Dr. Jones and the staff…read morethere at Renewed Vision made us feel very welcome. I appreciated the fact that they were very real people, with smiles on their faces and willing to make conversation to help my children and me feel at ease. I will definitely be recommending this business to any friends or family that need an optometrist.

I went to DHEC to purchase my first pair of progressive glasses. The staff that helped were…read morewonderful and helped me to pick out frames. However, the 7 day return policy is not flexible enough. When it comes to progressives, you need a few days to adjust to them. If there's a problem, one needs time to return to the store, find out that the prescription might be wrong, reschedule another ophthalmologist appt, and then return again with a new prescription. For people who work, it is not possible to miss so much work--or get another doctor's appointment so quickly--and return to fix the glasses. I spent a few hundred dollars for unwearable glasses because I work full-time and could not get back into the store with a new prescription within 7 days. I had to wait another year before I could address this due to insurance coverage. I recommend DHEC for standard glasses and the outstanding staff, but if you need progressives that might need some adjustments over time, you might want to consider a place with a more lenient policy.

Still as excellent as ever! So happy we were recommended to them years ago. They are friendly and…read morethorough and I recommend them highly.