This is my whole family go-to store for all glasses-related needs. They always give 100% of their best efforts in customer service and take care of you from start to finish, it's pretty amazing! I give kudos to their manager Angela who's solution oriented. Freddy is professional and will also take care of you and give suggestions as needed. Kathleen is always ready with a big smile on her feedback and knowledge to help. Overall, I'm really happy with the service at this store and would recommend it to anyone looking for solutions for their eyes! read more

I came in desperate need of glasses (mine had broken earlier in the day), and Angela helped me choose a pair I love and got me fitted right away! I left half an hour later with a new pair of glasses and a new lease on life. Thanks so much for the wonderful service!! read more

The place has a new staff and doctor. Not nearly as good as the old crew! I had an eye exam that took 2 hours!! When I picked up my contacts I got home and found that I was short a box. I called and they said it was on the counter. Customer service throughout was ok but not up to what I am used to at this store. The previous Doctor moved to Foster City. read more

This place told me that if I bought my contacts from them I would get a $75 rebate. I filled out all the paperwork and sent in my receipts. The claim was denied and I never got my rebate. False advertising. I will never go here again unless they can make it right. Also just bought new Oakleys from them. Thanks again for taking my money and lying about rebate read more

First off the guy at the front was more worried about stamping his paper work than acknowledging my presence. I stood there at the front desk looking right at him for 5 minutes. He finally said something when I cleared my throat. I asked him if he could tighten up my lenses but I could tell right away he wanted to brush me off. He said in his Woody Allenesque voice that I probably didn't get my classes here. He didn't attempt to even check. He said he might break them......rrrrriiight..... read more

I'll never return to LensCrafters. This was the poorest excuse for customer service ever. I arrived on a Saturday morning, Rx in hand from my optometrist. I had not been to this location in 20 years. The woman who greeted me didn't even offer to take me to one of the cubicles before she hammered me for my Rx and didn't even introduce herself. Her employee badge read something like 'Nirana'. "Could I please be seated before we begin talking? I need to put my umbrella away." It was pouring down raining outside and there was only 1 or 2 other customers in the store. Upon being seated, I proceeded to say that I had a new frame of just a year in age and only needed a new pair of lenses. I don't have a complex or strong Rx, but it had increased by 1/2 diopter in strength... I have always used Zeiss lenses, and Crizal anti-reflective coating with my progressives as I am a software engineer and spend hours at a computer terminal. I only wear these glasses for computer work and reading. I also informed the clerk that I have VSP insurance, AARP and AAA memberships, all of which entitle me to discounts. She responded, "VSP is 'out of network' at LensCrafters." My retort, "May I please have an estimate?" 7 minutes later as she continued busily typing she said, "That will be $938." I said, "Are you serious? $938? For what?". She replied very unassumingly, "Yes." I said, "In 54 years of getting glasses anywhere, to pay $938 for Zeiss progressive lenses without frames is preposterous and a flagrant rip-off.. and that's with the discounts!" I've NEVER paid such an outrageous amount for quality frames, a full examination, and lenses - ANYWHERE. I left, went to Site for Sore Eyes in West Portal (Sterling Optical), and got FABULOUS service, anti-reflective coating, $83 off for VSP filing, $100 off for in store credit, and left tax and title in hand for $375. The lenses will be back in 7 days for installation at the store with the frames that I can continue to use until then.. S T A Y A W A Y F R O M L E N S C R A F T E R S !!!!! A TOTAL RIP OFF. read more

they have huge selections on glasses, but the staffs there are all lacking customer service. they never said hi or offer any assistance. i was just a wandering customer. i left after half an hr looking through all the glasses i was interested in getting. i definitely felt like i didnt need to put down my money to this place b/c i felt unwelcome. before i left, i even checked myself what my own insurance covered than bother asking b/c i already know they are a bunch of lazy people. to whom it may concern, you guys need to train your staffs to be more friendly and active. i've worked at a customer service industry for many years, i will always greet the guest no matter what or at least speak to them if they are shopping around and keep in mind never discriminate people by their age or appearance. i will NEVER come back. read more

i came here because i had an appt at costco but i had to cancel so i decided to call lenscrafters and see how much an eye exam was they told me $59.95. so when i go in they ask if im a AAA member..i dont drive!! but luckily my sister is a member so the lady gave me a diff price for the eye exam $114!! so i'm like ok ill do it.. when it came to the pretesting..the guy was freakin duMB!! he did the air thing in my left eye TEN times!! i hella hate that machine and usually at costco i dont have to do it ten FREAKIN times!! so he takes me to the room to wait for the doctor..shes hella nice n all then she recommends that i get my eyes dilated because if she doesnt she can only see 10% so i told her i didnt have the money (which i didnt). and even worse i have to sign in order to get my contact prescription?!?! WTH!! so when i was done with everything, she led me back out where the same guy who did my pretesting had taken my credit card and couldnt figure out what 59+75 was!! i swear the lady had told me $114 but nooo....because i have an astigmatism they were gonna charge me $134!! what i hate even more is that dude was hella tryin to get me to purchase my contacts there for $50 a box!! i told him i was gonna get it at costco bc they only charge $29.95 a box..so he said we used to price match but we dont do it anymore!! well too bad cuz im NEVER goin back to get an eye exam or glasses..they r hella overpriced n im goin back to costco next year for my eye exam!! they juss push u for sales and if i did have the money i probably would.. read more

Yippee! This is the best LensCrafters I've ever been in. In addition to this location's having a great selection, the service was absolutely outstanding. When I came back the next day to pick up my prescription sunglasses, they greeted me by name! They were very patient with me and offered an additional discount with my AAA card. I am extremely happy with my new frames, and I would definitely shop there again. Highly recommend! read more

Had a great experience here today. Initial intake was friendly with quick, competent initial eye tests. The optometrist was super friendly and genuinely interested in my well being and eye health. She also was very well versed in the various contact lens options from different brands to new technologies, i.e. Toric lenses, multifocal lenses and new comfort technology. Check out was quick and friendly and they made sure to apply my AAA discount to everything. They were very nice and gave me extra contact lens samples for my upcoming vacation since my contact lens order wouldn't get to me in time. Will be going back for future eye exams. I also like that they are close to SF and don't have to deal with parking in the city. read more

Staff there are not patient enough to solve your problems. The customer service needs improvement!

I just got off the telephone with Angela at LensCrafters and she was very helpful and attentive. My husband and I retired and moved away from the Bay Area one year ago and we ordered our glasses and contacts right before we left. I have had trouble with two of my right lenses not fitting correctly. Well now we're down to the end of the year and I am short two lenses.. I called this morning to see if anything could be done to replace the poorly fitting lenses aunt Angela was very happy to replace the two and mail them to me at our new home in Arizona! Great customer service thank you very much for making this so easy! Even though there is not a LensCrafters here in Flagstaff Arizona I will travel 50 miles south to the Prescott location! read more

Great customer service. My nose bridge cushion fell off and she kindly replaced them both no charge. It's nice to know that there are nice businesses who do that. I really appreciated it cuz I was starting a migraine. Lady was very nice. read more

This LensCrafters has a nice selection of eye and sun glasses. The staff is friendly and very willing to assist you. I was probably approached by 3 different staff members within 10 minute of when I entered the store to browse for frames. I came here on a Sunday afternoon and it was a bit busy. When I finally decided on frames, an associate came to help me pick out 2 frames I was deciding on and she rang me up. Although the associate was very nice and helpful, it seemed she was kinda working very fast paced and was rushing to ring me up. I think she was also helping another person at the same time. If you come here and don't want to be rushed on making a purchase, come at a less busy time, possibly during the weekday. In all, my experience here was okay. No major complaints here. read more

Dropped by because my eyeglasses needed an adjustment and minor repair The optician repaired and adjusted my glasses without charge; and was most efficient and friendly. I was told about the 30% AAA discount...will definitely check in here for my next pair of glasses. read more

I've been going to Dr. Lam plus her lenscrafters for several years now and she's always been extremely nice, very thorough and overall makes it an awesome eye appt experience. The staff is also makes it a very pleasant experience. If you're looking for a place to settle in for eyewear and care, I'd highly recommend considering this place. read more

Not sure what happened to the quality of manufacturing here, but if you want lenses for a semi rimless frame beware. I ordered new lenses for a frame that was a year old. They got the prescription correct but the lens was twice as thick as the old ones and I need the progressive higher . I came back and they tried to give me the old ones back that the technician had badly reground, and did not raise the close up measurement. No one called to tell me they could not make the adjustment. I demanded a full refund for two pair and they obliged. They gave some BS excuse that it was for my own safety to have thicker lenses. They weren't safety glasses. I will never set foot in this store again. I was trying to remember why I had not been in this store for a long time and then it hit me. The last glasses I had made there, they made the left eye prescription for the right eye and vice versa. If I had recalled this, the latest incident would not have occurred read more

Big selection of frames. The customer service needs work. There were two guys that helped me, that were amazing. There is a woman here who is always very rude and disrespectful. It's like..if you don't like your job, fucking leave it, but don't treat paying customers like shit. I have to go back now after receiving damaged frames. This better get fixed! read more

I went to this LensCrafters for an eye exam and I received terrible service from the doctor. His name is Michael Chin and he was very rude. He doesn't know how to talk to people and he made me feel very uncomfortable. I won't go here again and I recommend that you all avoid him at all costs. Other than that the rest of the staff are very friendly and helpful. read more

Called to see if my contacts came in, the lady that answered the phone put me on hold to check. They usually call when it comes in but the lady said they didn't receive them yet. Called back to ask if they had any trial contacts to hold me for another week, so she put me on hold for about 3 minutes, she comes back and the line and says" While was trying to look for your trials, I found your contacts you ordered, they just came In"...on a Sunday... BS!! She was just to lazy to look for it in the first place... Not a good look!! read more

I'm very pleased to leave to leave lens crafters and they fixed my husbands glasses that go in a respirator we had no clue and they never seen this before they gave us the time of the day and they just new how to make a person feel like having fun coming in n not wanting to walk out team lens crafters at Colma will be there again read more

I had such a wonderful experience just recently that I had to take the time to write a review. I hated wearing the glasses I needed for night driving and distance. Now I love my new glasses so much I forget to take them off, they fit so well, ease the strain and look pretty nice too! Although for the past 20 years I needed to wear glasses for driving, just recently a new night commute made it really obvious that I had to update something about eyesight. The oncoming headlights were painful and I felt that the driving conditions at the highway speed was really dangerous with that amount of vision. Friends who were eye doctors said I probably had glaucoma and cataracts from what I was describing. Painful glare and feeling night blind at 80 mph! Yikes! Well, all that is gone. The testing was really thorough. Everything was explained. The options to correct the problems were really well explained and high tech. I ended up with glasses so great, with glare filters and polarizations I can't remember what it was like to be in so much pain in high sun or oncoming headlights. And no glaucoma or cataracts, thank you very much. I was helped by Rocky and Dr. Lam who spent A LOT of time patiently explaining everything and basically doing a fantastic job. I had VSP insurance, and it covered a lot, I have never paid so little. I was surprised because I needed the add-ons like polarized lenses. The lenses were ready the next day because I came in after 5 pm, and the frames were the nicest I've ever had. Rocky also spent half an hour fixing an old frame as well. Super! I can't say enough good things about this experience. read more

Staff here is super sweet and helpful. From patiently helping me to pick out my new frames (with real feedback about how they thought each pair looked) to greeting me by name each time I walked in the door, they consistently blew away my expectations. read more

I came here two years ago and had a terribly frustrating experience with the staff. I figured it had been long enough to give them another chance and just wanted to get it all taken care of. No Dr. To do the exam. Apparently Dr takes a 90 minute lunch break (must be nice!). I tried scheduling an appointment... "Oh we don't have a Dr that day." I want to go to a place like LensCrafters to keep it quick and easy. This place is neither of those things. read more

Walk in.....four associates sitting behind the counter chatting away. Ask about men's frames, get a hand wave in a general direction. Look over for thirty to fourth minutes, zero asks if we needed help. When I approach the counter to ask a question, get the most abrupt "were you ready to purchase?" When informed I had questions, a look of revolted disgust and shock, as though I was asking for a sacrifice of babies. Clearly since I didn't do my eye exam here, I'm not qualified for even basic levels of customer service. read more

Angela A. Gave us wonderful service and took care of us with a smile. 5 stars is not enough, thank you Angela!

I had a great experience working with Brandie. She helped me select the perfect pair of frames that fit my face and coloring. Brandie also spent extra time ensuring I received the most coverage possible through my discount eye insurance provider. I cannot say enough good things about the store's selection of frames and - most important - Brandie's exceptionally warm, knowledgeable, and helpful customer service. read more

I came here in dire need of contacts. I already had a prescription so all they had to do was order contacts for me. I even got a trial pair which I desperately needed. The staff was more the helpful. I had a very quick and pleasant visit. They didn't have my contacts in stock because I found out that the brand I use is and old brand. Unfortunately I cannot just order any contacts I wanted because I was fitted for a specific brand. Although I have insurance I will be returning for contact lens refitting since my insurance is charging me double the price of what lens crafters is offering. read more

Quick and fast! I made appointment at Costco, went to lenscrafters browse around, saw some I liked and sat down and immediately got service for my husband and I. Aldrin is quick! They take carecredit so that's awesome. We got both ordered sunglasses and prescription glasses, my husband glasses were out by the time we were ordering mine up. He did have to wait for his sunglasses a few weeks but my order for both glasses were ready in a hour! This place can get busy but browse around and I'm sure you will get customer service fast! Thanks Aldrin! read more

Got me and my wife glasses from them. Staff knows their how to take care of a client. Olga our sales rep was really cool and easy to work with. Offered us up front their special deal and we took it. Kind Regards, We will be back..... Hope not soon :) read more

Really nice experience coming to LensCrafters for the eye exam and the frame selection. Lots of brands to choose from and the staff there are incredible! Rachelle is such a wonderful person to have help you shop for frames. She is incredibly helpful and did everything she could to meet my needs and keep it cost effective. AAA membership did knock down the price considerably! Glasses aren't cheap anywhere, but feeling good in your frames is such an awesome feeling! Rachelle picked out some great frames for me! During the initial part of the eye exam she was professional and knowledgable. When I met Dr. Lam I was also impressed, she is a wonderful doctor. Very dedicated to her clients and their overall eye health. She responded to all of my questions and took extra care to make sure I was satisfied in my contact and frames! Overall great experience! Highly recommend! read more

I've been going to this LensCrafters for the last 15 years and have always had great service and left satisfied. On my last visit I worked with the assistant manager, Freddy Pacheco. Almost as soon as I walked into the store I was approached by Freddy and asked if I needed help. I was looking to replace a pair of sunglasses I had recently misplaced. Surprisingly he was able to answer every question I had, from color options to various frame sizes, without hesitation. Needless to say I was in and out and on my way, complete satisfied once again. Thanks Freddy! read more

They don't have the largest selection of glasses but they do have a nice range of prices for glasses. Unfortunately I have astigmatism which always adds more to the cost of exams and lens prices but the employees found every discount they could and I really appreciated that. The doctor was incredibly nice and took plenty of time fitting me with new contacts. I did not feel rushed or pressured into buying anything I did not want. I have had mixed experiences at different LensCrafters locations but this specific location gets a thumbs up for me. I can't wait to get my new glasses! read more

As a former employee at Luxottica (company that owns Lenscrafters) I know the routine very well. Nalani was very helpful to me and my mother. She assisted us with the newest styles. And was very patient with our selection process. I would highly recommend seeing her for ANY advice about eyewear she's very knowledgeable about her products. Also the great customer service is a big plus. Really made the whole experience at the store wonderful. read more

My Mom took me here for some eye glasses. A lot of selection, Nice big store. The customer service here is GREAT. Really nice staff & Charmaine & Justine thanks for the help .. Really going to comeback here good stuff great people love the customer service really nice people. Justine helped me find nice glasses I'm happy ! :) Great place Great location to come here to get your glasses this LensCrafters here in Colma metro center read more

I got my more recent pair of glasses here for less than $179. I just want to say that the customer service representative here, named Sabrina, is awesome and very beautiful. I didn't get my microfiber cloth with my glasses the first time i came here, but I came later ready to identify myself and the purchase i made --- and she promptly gave me one with no questions asked! Great service! read more

This location has lots of options of glasses along with an attentive, knowledgeable, and friendly staff, equating to great customer experience. 5/5 no question. read more

Over the years we've had several members of our family get eye exams and even eyeglasses at Lenscrafters. On this recent trip I asked them to measure my son's pupillary distance which is a measurement that can be made using equipment or with a ruler. This only takes a minute and provides a needed measurement to properly specify a new pair of glasses to fit ones' face. They would not do this simple task. This is the kind of service to expect from a company that you've spent thousands of dollars with. I am taking my family's business elsewhere to where you can build a real relationship with a vendor. This company has a turnover of opticians that are self employed and the company distances themselves from any good or poor performance that the optician offers. While the people may (or may not) be good people, the company management does not promote goodwill by this example and it is up to you to decide if you would want to support this kind of business or perhaps take your money to another business that really wants to make a relationship with you for the long run. read more

My experiences here for the past 3 years have been so pleasant. When you walk in, you're greeted kindly and with a smile. The eye doctors I've had are so nice. I LOVE the staff. They always make me feel special. I like that they sit you down when it's time to process the order for your glasses and I never feel rushed. Will keep going! read more

This location provided great service. I came here for an emergency nose pad replacement. Angela assisted me within 3 minutes after I walked in. She apologized for being on the computer when I walked in. She replaced the nose pads immediately and provided a free eyeglasses case since I had mine in a pouch. In a very professional manner, she reminded me to have eye checkup every year, did not push for a sale. My daughter was in last month because one of the eyeglass lens fell out. The team provided service with a smile. read more