Great experience. My dad's home definitely was a challenge for them. I had all there workers over…read moreat one point or another. They were all polite and helpful. They explained everything well and kept me informed of what was going on. They had to work on it one day then the city had to clear their part then they came back and did a continuation. They were determined to not dig up the yard they could get it. They found a large cable and a spoon. It was full of roots and they got it flowing again. The drain itself had never been jetted before and it truly needed it. They offered and gave me a veteran discount off the price which helped with the cost. I was grateful to have found them. I will use them again and also recommend them to family and friends. Thanks guys! Here is a link if you want to copy and watch the video on YouTube. https://youtu.be/qUFyj3UstL4

The employees were friendly an professional. They did the job we needed with no unnecessary expense…read moreor charges. They were exactly what we needed! I will recommend them to all my friends and family. I will call on them anytime in the future if I need them.

These guys are terrible. Full disclosure not a primary customer but my in-laws has a 25yt+ dallas…read morecounty business that these guys treated terrible and then did not even show up for the service call after a water heater failed shortly after service then blamed it on the customer. Stay far away from this business. Crazy think is they have at least 100 people a day come in their business and they will tell everyone they see about Baldon being terrible. Owner laughed at my mother in law and is a straight up A-hole. Seriously run away all.

After Baldon did some plumbing work I discovered a significant amount of my prescription…read moremedications missing. There was absolutely no one else in my home, so I can only conclude that someone from Baldon is the culprit.

Adel plumbing is actually Bill Rhiner's Plumbing, Heating & Cooling out of Clive. They will charge…read moreyou a hour of plumbing to drive out to Adel or past Adel. The kid who did our plumbing was RUDE, kept his company van stereo blazing the whole time he was in my house which caused my dog to have a fit. Kid didn't put on the toliet back on correctly which caused air to get in the line. And now we have to get some new wax seals and do it ourselves. He didn't do the right bathroom so we still have a clog in the line that they want us to have them pay another $300 to get out.

Have had service done for a water leak and a problem with the plumbing. David and Matt were the…read moretechs dispatched and both were great. I highly recommend Total Comfort Group.

Jackson explained what was going on in a way I could understand and let me know possible next steps.read more

After a horrible experience with another plumbing company Travis came out quoted the work that…read moreneeded to be done. He was able to send out someone the next day to get the pipe unclogged so we could stay in our home and was out within a week to begin the repairs. His crew was able to complete the work and were so nice. I would recommend Rhiner's to anyone at any time. Great group of guys and the take care of all the issues.

They came out the next day for a sewer backup (septic system) and dealt with it professionally and…read moreknowledgeably.

I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.

Super smooth and positive experience. Each person I talked to, from first contact to final…read moreinspection went above and beyond to provide a good customer experience plus great quality and workmanship.

Beware of Golden Rule Plumbing Heating and Cooling!!!!!!! I had a tech come out to check out my…read moreHVAC system and quoted me $1000+ on a part that cost around $100 to replace. BUT that's not the WORST part. The tech proceeded to tell me it would not be smart to invest in a system that would need to be replaced soon and that he can get a "System Engineer" (Sales Person) out here in the next few minutes since he is in the area. How convenient? Later I realized I that the System Engineer Sales guys park around the corner on purpose just in case the Tech calls them out. They have a few of these system engineers sales guys that way when Techs are doing service calls, they always have a sales guy (system engineer) in the area. I end up agreeing to have the system engineer "sales guy" come and give me a bid since it did not cost any extra. They both went down in the basement where the furnace was located and started measuring everything it took about 10 minutes for them to complete their measurement. Once they completed measurement, they came upstairs and asked me if I had a few minutes to discuss a few options on their tablet. They both proceeded to tell me how terrible my system was and that it needs to be replaced ASAP. Keep in mind it has been working absolutely perfect all last summer and great through this winter so I was a little skeptical about it suddenly going bad. They told me I can replace the furnace, but replacing both the furnace and the air conditioner at the same time is more beneficial financially. They showed me roughly around six options starting anywhere between $13,000 all the way north of $18,000. After seeing all of my options with Golden Rule, I told the guys that I want to get a couple more bids from a few more HVAC places. This is where my blood begins to boil.... The sales guy, a.k.a. the system engineer started his sales pitch stating that "getting multiple bids is actually not beneficial for the client" and that "it's not like the old days where every HVAC company was honest". He then proceeded to pull out paperwork and small objects stating that they are the only ones that use these reliable parts/material. Which got me thinking how do all these other HVAC companies exist and are successful if Golden Rule is the only one that uses top quality material and parts. It was incredible high pressure but when they noticed I wasn't budging on getting multiple bids, they tried to push the repairs down my throat just to walk away with something!!!!! When I declined, they ended up leaving very bothered and kept insisting that after I get the other quotes to call them and give them another chance..... I ended up calling two more HVAC companies to come and check out my system one being Schaal and the other being Des Moines Comfort and to my surprise, it was a completely different story. There was nothing wrong with my HVAC system as they showed me the air coming in and the air going out the temperature difference. Only one small piece had to be replaced and it was a couple hundred dollars. Please keep this in mind next time you need help with HVAC, and I can only imagine how many people thought that their systems were bad and ended up buying a whole new system from Golden Rule for tens of thousands of dollars. Always call multiple companies!

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

They were ok the plumber was having issues so he had to call the owner. They don't offer military…read morediscount. However the office manager made one for me. She was very kind. Review was changed to 4 stars because I hit 3 by mistake. Sorry guys!

I was driving down hwy 169 outside of Adel today. DJs septic truck drove off the road on the…read moreeasement causing rocks to fly up and two of them cracked my windshield in two spots. I called and his response was " ha ha I hope you have good insurance " after asking me if I was behind him still. He apologized taking no responsibility for not staying on the road. Pretty disgusting behavior for a business owner in my book.

DJ helped us with general services plus additional repairs were needed. They did a great job and…read morewill use them again. My neighbor also used their services and was extremely happy.