Had to come in to get an estimate done since I was the victim of a hit and run accident. My…read moreinsurance listed Caliber as one of their preferred companies. It's only 8 minutes from my house so it is very convenient. I probably could walk home from here . I had a an appointment for 4 pm but I was in the area so I arrived a little bit before 3:30. The receptionist was friendly and got me checked in. Even though I was early they still didn't have me wait at all. The rep came out after a few minutes. He took photos and prepared an estimate. Since I was going through my insurer I did t care about the estimate as long as my insurance would cover the repairs. They said the repairs would take 10 days or so. Unfortunately, I won't be able to get my vehicle repaired there because my insurance company considered it a total loss. Overall, their quote was reasonable, and the process was easy. I would come back again in the future if I am unlucky enough to be involved in another collision.

If I could give this company 0 stars, I would. I brought my car to get repaired here through…read moreinsurance and it has been almost 1 month and a half waiting for it to be repaired. They first told us the wait time was two weeks and they call back and say another two weeks almost every week. Something is very off with this shop because they went from saying everything is fixed all we're doing is a paint job and we'll be done in a couple of days to then saying damages are over 10000 and we took the car apart again. To me it doesn't make sense. I was told this was a 3,000 - 5,000 at the most.

This shop went above and beyond! Getting my car fixed went so smoothly.... from having my rental…read morewaiting for me when I dropped off my van... to dealing with my insurance directly when a new issue came up that needed to be fixed! They were a pleasure to work with and my van came back better than ever!! They even detailed the inside and out!! I didn't even think that it was my van when I pulled up!!Having an accident is just aweful but the team at stafford owingsmills collision center took such good care of me and the van! I would never go anywhere else!! Thanks guys!!

I would like to recommend Safford Collision and Repair in Owings Mills for all your luxury car…read moreneeds. Michael, Clint, and Maddie made my experience getting my BMW repaired awesome. Their respect, kindness and great customer service was over the top. Great customer service means so much to me in today's world. That's my reason for taking the time to post a great review for them. Thanks Again.

The staff at Auto Collision Specialists are knowledgeable, helpful and friendly. My Jeep Wrangler…read moreneeded repair and not only did ACS do a spectacular job but also handled my need for a rental vehicle. My entire experience was great, and I highly recommend speaking with Dave Groth and the services of ACS.

I want in an accident and my vehicle was terribly damaged, but this shop did an amazing job with…read morethe repairs. They made the entire process smooth and painless, explained everything and really went above and beyond. Chris Rouse in particular ensured that everything was taken care of and made sure the appraiser and estimates matched the damaged so I wasn't short changed by the insurance company. This is the only shop I will use going forward.

Nobody wants to deal with a collision center. It means your vehicle is damaged. It's even more…read morecumbersome when it's not your fault. I needed my truck repaired after an accident. My insurance referred me to Gerber. Customer service was excellent. Kyle was easy to work with and provided consistent updates on the status of my vehicle. My repair estimate was 2 weeks, and it only took 2 business days. Drop off Friday at 2pm; repair complete Tuesday at 2pm. Under promise and over deliver. This is my second time working with Gerber for a no-fault accident. I hope I don't have to see them anytime soon (smile) but would gladly recommend them to others.

Everyone who works here is so friendly and kind which is very much appreciated these days. The…read moreservice was great. My car was done in one week although they said it would take 2. Would definitely recommend!!

I never viewed these reviews my insurance recommened them. Well I made the worst mistake I was told…read moremy truck would be ready on April 4th that would be 22 days from the day I took it in. So I call that day and was told "Oh no we said your vehicle would be ready on the 10th of April so I said ok called on the 10th and was told it would be ready monday, I called monday and was told that a part was defective and they had another one coming to try back on the 14th. To make a very long story short they kept pushing the date back they said the part came in on the 18th when I called and it would be ready monday and now it is tuesday and the guy who is in charge is ducking my phone calls. I think I am going to have to call the police to get my truck back.

I would definitely NOT recommend using this collision center. I scheduled my repair on 07/27/2015…read morevia phone & was given an 08/10/2015 @ 9AM appointment. I faxed over my estimate & the Agreement for Service (which I received via email) that same day per the Estimator's request. When I arrived on August 10th, no one could seem to find my appointment or paperwork. When the Estimator, I spoke to over the phone, showed up, he realized that he scheduled my appointment for 9PM instead of 9AM & that he never received my paperwork. He entered my information in their system & assured me that the repair could still be completed in 3-4 days. When I called to check on the status of my vehicle, I was told that they couldn't get the parts locally, so that would cause a delay. They had also broken the brackets on my vehicle while removing the wheel well covers & would need to order those. I took it in stride & waited patiently for an update. The next update: it would be ready on 08/17/2015. I didn't receive a call on 08/17/2015, so I didn't bother calling them either. I received a call 08/19/2015 stating that my vehicle was ready. When I arrived & looked over my vehicle, there were several issues, so I requested that they be taken care of. I asked the Estimator if he inspected the work prior to calling me & he told me no, he was too busy. WOW!!! On 08/21/2015, there was a voicemail left stating that my vehicle was ready for the 2nd time. I couldn't get there before closing, so I planned to pick it up that Monday. On Monday, 08/24/2015, I received a call informing me that my vehicle was damaged somehow & needed additional repairs, so it wasn't really ready. WHAT??? So, on 08/26/2015, I was called & told that my vehicle was ready for the 3rd time. I finally picked up my vehicle on 08/27/2015. Yes, 18 days later. Unbelievable! I would never allow them to touch any vehicle of mine again.

Carty's At Caves is the shop to go to for any of your car maintenance. George the dog is usually…read moreeager to say Hi to all the customers that visit. I have been bringing my car here since 2006. I have all of my regular maintenance done here and don't mind waiting in the office because they are quick and do the job right. I've had to have body work done to my car and Carty's is fantastic at matching and blending paints. If you need an estimate for parts or services they are sure to give you a print out of what it is that you will need. The prices are fair and staff is honest and friendly. The hours are usually 8 a.m. to 4 p.m. Mon-Fri. If you need to have serious work done to your car Carty's will work with insurance companies to get the right prices for estimates and the car rental services to bring you a rental while your car is being worked on. Most of the time there is parking spaces available if you need to drop your car off during none business hours (be sure to drop your keys off in the drop box by the main office). Carty's is a great shop to go to for all of your car maintenance needs. The mechanics know what they are doing and your car will always be in good hands.

Been coming here for over 15 years, I'm suspicious of the bad reviews. I've had everything from oil…read morechanges to body work to engine work to tires. The adjectives I would use to describe them are knowledgeable, fair, honest and customer driven. Oh, and just plain cool. Donna, the owner, and Linda, the office manager, go above and beyond as far as customer service, Steve and Aaron are top flight mechanics as well. Trust me, if you are using gas station hacks for your car troubles, or you are spending your paycheck at the dealer, you need to come and talk to these people. You will feel like you are giving your car to a family member to fix. As with ANYTHING else, communication is the 1st key. And listening is the second. The review on 10/16/14 sounds like sour grapes or a guy who didn't listen. They would never, EVER quote $50 and then charge $400. NEVER! And the other review for body work? It's obvious this guy thinks he was a victim of a bait and switch. HOWEVER, he was given the 2nd estimate BEFORE the work was started. I think they could care less about whether the guy stayed or not. Obviously, something was noticed that perhaps they missed before. He wants them to eat the add'l cost when they didn't even start the work? Seriously??? I am NOT an employee, and Donna has too much class to reply to those types of posts. I am just a customer of a great business and yes, I am defending them! Why? They deserve it, that's why!

After backing into a refrigerator in my garage I took my 2011 Jetta Sportwagen to Stephen to pop a…read moredent near my taillight. Not only did he remove the dent like it was never there but he also buffed my taillight and bumper where I had some paint from the black refrigerator. Stephen's work is amazing and now I'm looking to take my Subaru to him to remove the door dings in it. Thanks, Stephen!

Very professional and friendly shop, the owner was super cooperative and helpful. This was the only…read moreshop who was willing to work with me, since my damage is on the body line and split across the entire door panel. Timely and easy, I would rate them much higher if I could, truly appreciate everything.