Regarding the level of dental service(cleaning and filling), I honestly cannot complain.
The reason for the one-star review is based on Dr. Lemons not honoring what his employees tell clients when it comes to being an in-network provider.
Here is what happened:
I needed to see a dentist as we recently moved to the area, so I called and spoke with someone in the office and specifically asked if Dr. Lemons was a preferred in-network dentist on my dental plan (As I knew that they would only cover the costs of the cleanings if he was). I was told that he was a preferred in-network provider by the lady who answered the phone that day, so I scheduled the cleaning.
The cleaning itself went normally and it was determined that I needed to get a filling, so we scheduled another appointment. At the beginning of the next appointment, I met with the office clerk and she provided a statement of what the billing would look like with my insurance coverage and recommended that I pay the portion ahead of time (about $50) and that my insurance would cover the rest. I paid the $50 and got the filling and went home.
I then started receiving bills from the office and just figured it was because the insurance was taking a while to pay them because I do not have to pay for preventative care on this plan and already paid the deductible for the filling.
Dr. Lemons office then called me a few months later and said that I needed to pay the bill, at which time I explained my situation and how my insurance was supposed to cover the rest. The lady who called me told me that Dr. Lemons was not a preferred in-network provider and that is why my insurance didn't cover the costs as was expected.
I explained to her that I would not have gone to see Dr. Lemons had I known he wasn't in-network and that is why I specifically asked before scheduling the appointment. She told me that I still needed to pay that I should've checked myself with my insurance company. I told her that I did check when I asked their employee was told he was and I, as a consumer should be able to trust what his employee said. She would still not budge on the matter so I told her that I would like the manager to call me.
The manager called and I explained my situation and she said she would talk to Dr. Lemons and get back to me. Today she called and told me that Dr. Lemons said I still needed to pay the amount owed regardless of what his employee had told me.
I promptly paid the bill and now will be posting my experience on all social media platforms to warn my fellow consumers to not trust what his office says about him being an in-network provider on your insurance plan and that you should check for yourself. I have canceled all of my future appointments and will switch to a dental practice that will honor what their employees tell their clients. read more
