Where to start? Tonight, after an email regarding a product they put on our Polaris went unanswered…read moreafter 3 business days, I went out to check the skimmer basket and found a mass of white cake powder (no clue what it is so handled with gloves using lab precautions but thought better than to put on metal or plastic because it could be reactive. I have actually been testing for FC, TC, CYA, pH, All, TDS before anyone is allowed to go in the pool after our daughter had a terrible skin reaction after swimming last summer that required multiple wound care visits, and she now has scars that will hopefully fade, the levels are often over conditioned. We actually have not been able to swim this summer as we've had algae, despite upcharges on every invoice from March forward for additional chemicals, and brushing by us every other day of the walls, stairs and floor.
I'm sure the owner is competent in pool equipment, management, staffing, professionalism (I have video of the owner's son saying some very unkind things about other patrons who dared to park in front of their home making him walk farther with his bucket) and basic chemistry not so much. A few years back his wife was puzzled that the flocculant they kept adding was not dropping the algae to the floor to be vacuumed, and when I asked about the pH level (necessary to be in range for coagulation to happen) I got a dazed stare, and then the weekly guy ran the floc through the cartridge filters, destroying the media, and requiring a new set, so in house communication is also lacking, because when we called to ask if this was okay after we were told not to run the system, well, it's the fastest I've seen them return to shut off the system. Would have been quicker to just tell us to turn off the system, but that would be admitting a mistake, which is something all humans make, but this business will never be humble enough to acknowledge.
My advice, call them if you have a repair or equipment issue, but not water chemistry or regular service. They do seem ecstatic when your pool is clear, but are pretty terrible at keeping that way, and unless you want to constantly be doing lab unknown tests when you find some substance clogging your skimmer, and testing before you use your pool (big IF on actually being able to swim in your pool) find someone who tests and treats properly. Because our health insurance asked where the swimming took place, had it not been our own pool, or it happened to a guest, they would have filled a claim against our homeowners policy, proceed at your own risk.
