Updating my review as I found a huge scratch on my dashboard and scratches oin the paint on the door, shortly after purchasing the vehicle which were either put on by the dealership being grossly inconsiderate with the car or the shippers doing the same Unfortunately I found these after owning the car for a couple of weeks so I couldn't expect them to acknowledge fault, I hadnt driven it during that time due to having to leave the country, but I was the only person in the car and no one had been in the passenger side. Ruined the brand new car experience for me and left a sour taste as I'd specifically told them not to detail or touch the vehicle in order to avoid something like this happening. read more

1. Made an appointment for 10 am for oil change and brake fluid flush. Added tire rotation and balance. Not finished at 12:30. Needed to leave. Said to skip wash and wrap it up. 2. They forgot the brake fluid flush even though car had msg saying to do it. 3. Wheels are unbalanced and steering wheel wobbles at +/- 42 mph. Will take care to Discount Tire to fix balance problem. 4. Except for pre-paid oil change service, will not use this place again for anything BMW related. read more

I purchased a brand new BMW from Leith BMW in Raleigh, NC, along with gap insurance, and was informed that I could cancel it at any time. After trading in my BMW for a different vehicle, I attempted to contact the finance department and the sales manager to facilitate the cancellation of the gap warranty. Unfortunately, I have not received any response to my calls. This level of customer service is disappointing, especially for a brand like BMW. I plan to make a few more attempts to reach out, including contacting Leith's corporate office. If I don't hear back, I may need to escalate the issue with the North Carolina Attorney General's office and BMW North America. Based on this experience, I cannot recommend purchasing extended warranties from Leith BMW. read more

After dropping off my vehicle, I received no communication on Monday regarding the status of my appointment or whether the vehicle had even been evaluated. On Tuesday, after placing two calls to the service department, I was finally able to speak with Jermaine, who advised that he was looking at the vehicle. Again, I received no further updates that day. By Wednesday, I had to call once more to inquire about the status of my vehicle because I still had not received any proactive communication. read more

I took my 3 Series there for the State Inspections and a tire rotation. After two and a half hours I began bugging them where is my car. They brought it you and said they did not rotate the tires and that the tire are worn to the wear marks/ bumps. So it took them two and a half hour to just tell me the tires were bad. Heck you can replace four tires in less than two and a half hours......... read more

We have purchased 7 BMW's from Leith in the past 15 years or so. I have received the lowest price from Leith BMW compared to other BMW dealerships in the area. Not only were they the lowest, but the most courteous. Barry and Mark are very knowledgeable about The Ultimate Driving Machine. They both assisted us in our purchases. Yes BMW is more expensive to upkeep. It is a high end, fine tuned Machine. That is why I lease them. Barry and Mark have been selling us all our BMW's here. No pressure, no smoke n mirrors. Straight forward and honest all through the sales process. Actually it was fun working with these guys. Service , I was there not long ago, is excellent. Yes , they are more expensive than your run of the mill vehicle, but BMW is a different animal. From a Mouse to a Tiger. Trained Technicians keep The Ultimate Driving Machine in Ultimate Condition. It makes a difference. Overall: Leith BMW has always treated us great, like kings & Queens ( my wife likes that ). That is why we keep coming back. Thank you Mark & Barry for your exceptional service. You make this endeavor a pleasurable one . read more

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Without question, this is the most horrible service experience I've ever had in my years as a BMW owner. Not only did they keep my car for five days, but then called me back the morning that I was supposed to pick my car up and tell me that they destroyed the fuel door on the side of my car as they were driving it. The end result was another day without my car. All in 7 days to do a simple service. $3,400 and at no point did they ever consult my service agreement that I purchased when I bought the car - they did not do the basic process of finding out what was already covered instead of choosing to charge me for things that did not need to be done. Just the worst experience ever do not deal with this dealership. The service department is run by imbiciles. read more

Their service department is the worst. No status updates after repeated requests for them. Communication is terrible. Management is lax and don't seem to care about customer service. read more

Everything. I purchased my 2020 X3new from Leith and the good thing I could say about them was my sales person was excellent. Service dept doesn't care about your vehicle or you. Also the waiting room for service doesn't even have enough seating. My last 3 cars were Lexus and Leith should take notes on how customers are treated at the service dept and the waiting room. My next new car this November I will return to Lexus. read more

5 star customer service. I really appreciate the attention to details, the video/texts when you car get serviced, the Lyft back/from home. Special thanks to Jose for his exceptional service and welcoming. read more

I would leave zero stars if I could. Their service department is trash. Did more damage than when I brought it to them and they will not resolve the problem they made. I will NEVER buy or service a vehicle from any Leith dealership. You are all trash and karma will get it's turn. read more

I sent my 19-year-old daughter to get her Bmw inspected for the safety inspection required by the state. She had to drop it off, it took six hours for them to call her to tell her it can be picked up. They failed it because of a burnt out tail light and they were going to charge $140. I said F no, bring it home. I replaced the burnt out taillight for five dollars and literally less than three minutes. I don't know what this dealership is doing, but that service department is horrible and must take advantage of females who don't know any better. I don't get it. It was so outrageous that I felt obligated to leave a yelp review. read more

I've had a BMW now for about four years and continue to frequent the service center here at this location. Unfortunately, the service portion has gone down over the years. Not so more of the imp person experience but the over the phone experience I'm not sure what is happening, but it's definitely not what it used to be. I called today to get pricing for an oil change and coolant flush, the lady was not pleasant at all. Mind you we're spending premium dollars with this service center. The least you could do is have some type of excitement in her voice. Unfortunately, it was a mundane experience and she was not pleasant to chat with at all. She asked me a series of five different questions, place me on hold for two minutes and then came back and told me that she had, no space and cannot do oil change from my vehicle on today. OK great. Why did she need to know how many miles I had, why does she need to know all the ins and outs of the car when all she had to do was go ask to see if there was space to fit me in first. I went and jumped on Yelp and found a Jiffy Lube that was 10 minutes away from BMW leaf and the guy was so pleasant. He's only charging $10 to add coolant. His oil change is only 40 bucks. That's a total of $50. With Leith BMW service I probably was getting ready to spend somewhere over 200 bucks with shot service.I think I'm going to find a new mechanic moving forward read more

Very courteous and were there when needed - they brought a car to me when mine required repairs. The Manager was understanding of everything we discussed. I will be shopping Leith from now on!! read more

No hassle car purchase! My sales rep, Ryley Wells was top notch and I highly recommend him and Leith BMW. Because of Ryley's diligence, I was able to purchase an 8 year old SUV that looks brand new! They definitely "go the extra mile!" read more

I had a very disappointing experience with Leith BMW. I bought a 2015 BMW x3 from them. It was new when I bought it. The only people who have ever driven it are my husband and me. I took it to Leith for all the required maintenances and took very good care of the car. None of that matters because at 80,000 miles, the transmission DIED. We like to buy a good car and drive it to about 150,000. This car is now worthless. They quoted a MIN of $10,000 to replace the transmission. read more

Love the great service at Leith. They take great care of my car and Andrew is a great service advisor. This is my 3rd BMW with Leith and I wouldn't go anywhere else. read more

Service department experience was great! My service advisor Sean Brown and the service technician Billy that looked at my BMW today went above and beyond to help diagnose my issue. The technician took multiple detailed videos and the advisor then called to explain everything and let me know what my different options were. Will definitely be back for future services. read more

I wasted my day only to find out that repairing my front low beam light would cost around $500, thanks Jermaine!

RUN from this dealership. Worst experience I've ever had, would give zero stars if I could. For those who know, BMW works closely with a company called Dinan/Carbahn for approved modifications. Brought my F80 M3 in, and asked if they were qualified to do the warranty service the vehicle required. They were not, instead of suggesting the BMW Dealer 10 miles away who is qualified, Sean, the service advisor, gave a vague answer of non-dealership services in the area who don't do warranty work, implying Leith was the only option in a petty money grab. They kept my M3 for over 3 weeks, didn't reply to messages asking for updates, and finally called 24 days later to tell me they did nothing but void my warranty and leave the car under a dirty tree for nearly a month. On top of that, the loaner they gave me was disgusting, it looked like it had never been cleaned. It had 6200 miles on it, and 6200 miles of dirt on the interior. The leather was white originally, but a dark gray when given to me. I cleaned the interior so I didn't have to sit in others filth. Check out the photo below, where I cleaned the seat myself - you can see the stark contrast between the section I cleaned and the gray, built up filth over the rest of the seat. Overall, this couldn't have been worse, ended up going to another BMW dealer in the area(Durham), who did an incredible job on the car - literally the best experience I ever had at a dealership. Avoid Leith, you'll live with the regret/pain of having dealt with them. read more

Leith BMW - Dirt on seat - see cleaned section in the center vs the filthy gray around it - Car Dealers Near Me - Raleigh, North Carolina

Recently purchased my second BMW from Leith and it was another awesome experience. Brian is an exemplary sales rep!! Patient, kind and very knowledgeable. Brian took the time to explain the technical differences (major upgrades from a 2018 to a 2024 vehicle) and never seem to tire of my questions. I have no complaints with BMW, Leith sales procedures or service. I highly recommend Brian, for a smooth and pleasant sales experience. Love my X3 yet after a month I still really miss my 6 speed manual transmission I look forward to seeing Brian in a few years when I trade for another BMW!! read more

Service department needs a revitalization. Not the most hassle free and effective service, especially over the phone. Additionally, my so-called service advisor is literally unresponsive, so I thought I'd take my concern up with the "service manager" and he didn't respond for several days either:-( They just need to do better and maybe better train the service department staff. I just purchased another BMW from Carvana and am thinking of switching to South Point. read more

Just purchased my 2nd car from Leith BMW and I will tell you it's one of the only dealerships I will do business with In this area. First Car was a special order M4 and more recently o purchased a 2019 X3 for my wife. Both transactions were fair and smooth transactions. You can count on this dealer to avoid the typical used car scams we see at many dealers. I am not the typical consumer as I try to be highly vigilant to scams and markups. My sales advisor Ales is very pleasant, kind and respectful. He is very understanding of your needs and budget and can help you and your family source the perfect BMW or one of the variety of other pre owned makes they may have in stock. Bottom line is ask for Ales and you will get a great sales experience every time. Highly recommend if you are looking for a used car or if you need to special order a rare M series they have it all! read more

My experience with Leith BMW was very unpleasant. I would never plan a future purchase with them. I recently traveled 400 miles to purchase a pre-owned M8 from this dealer, and then drove back home 400 miles. When I left the dealer upon purchase, I may have traveled 10 miles and the brakes started to make a loud obnoxious noise, the sound you get when brakes are required on a car. I unfortunately could not take the car back to the dealer as they had closed for the day. I drove like that all the way home and then I took the car to my local dealer the very next day. I took a road test with the shop Forman who told me that the brakes were done but rotors were original and not replaced thus making the loud sound I am hearing. The dealer told me that BMW will not cover the brakes as they have good tread life but if I wanted to replace the rotors I would have to pay out of pocket to get it replaced, roughly $3500 as I could not use the existing brakes but would need brand new rotors and brakes redone on the car. I called Leith BMW on Friday morning and finally spoke to a higher manager named-Mark explaining this process and that since one week of purchase my car had been to the local BMW dealer twice already. I thought that since the car was just a few days old from my purchase they would will be willing to fix the issue. Instead Mark, the manager of Leith BMW told me that I am out of luck, there is nothing they could do for me. I would never purchase a pre owned car from this dealer. Buyer purchase at your own risk. read more

Dealership has continued to harass me for the last 2 years, sending me emails for service appointments they set up under my name. I DO NOT OWN A BMW. I DONT EVEN LIVE IN NC. Shady Shady Shady! No matter how many times I call they don't care read more

Leith BMW - Who is this? Not me! - Car Dealers Near Me - Raleigh, North Carolina

my wife and I have purchased five vehicles over the last 15 years from Leith bmw on capital Boulevard, we keep coming back to this dealership because they have a great sales team, service department and on a recent roadside issue my wife had, general manager Sean Beach personally got involved and took care of us over and above the call of duty ..I cannot recommend this dealership highly enough! read more

Service department overcharges for service. Will charge fees even if nothing is wrong. Save money and go to Southpoint.

Sale rep, Corey was awesome when I bought my i4. Pleasant experience from the whole team.

Ryley is super helpful and outstanding communication throughout the entire process! I highly recommend and have to my friends and coworkers.

my tires needed air i was traveling and stop by Leigh BMW in Raleigh NC professional and warm hospitality they were very supportive! Impressive service as always from BMW read more

Awful experience! Stay away from this dealership. Fraud + price gouging. Brought my 2019 330i in for a consult, $5K later + new brakes - couldn't find out what was wrong - RIDICULOUS!! Plus they didn't have a loaner for me and kept it for two weeks- Incompetent! read more

Lady at the parts department is a unique level of rudeness, uncivilized unapologetically rude and proud of it, such people belong at a swamp rather a dealership. I have been a customer of leith BMW For about 10 years. I have had some mixed experiences, but mostly good. However, today I got a rare opportunity to face a scenario that uncovered the honesty of the service department. I bought a car for a different BMW dealership about 35 days ago, this car needed an oil change so I took to leith, where I was told it also needs an In cabin microfiber filter. The problem is that I then discovered it was replaced by the previous dealership before selling the car. Even if it was thought the car is due for a filter change, once it was out, it would have been obvious it was brand new and not in need of change. I called back to my service adviser, I will not name her here, but her indifference attitude about my complaint is worse. At this point I am questioning how many things I paid for in the past 10 years that I did not need to. I am now forced to take my cars elsewhere and going forward I will not recommend Leith BMW to anyone. read more

It is hard to deal with a car lot that will not even return your calls. I was looking to order a new x5, I requested a manager call and it was promised but never happened. I went with another dealer. read more

Recently started having my BMW serviced here and have been very pleased. At my last visit they were extremely low on new 7 cars but That's probably because buyers of new seven cars want to special order. read more

Recently purchased a 330e from Leith. Spencer Johnson was nothing short of incredible. Fantastic communication and the experience when I picked the car up was extremely memorable. Easily the best experience I ever had with a car dealership. Highly recommend Leith and Spencer. read more

Stopped by on Saturday, June 10th to look at 2024 models and ask a few questions about the ordering process as I'm in the market for an electric vehicle, but none of the 5 different men who looked at me spoke or offered assistance. I definitely will not beg to spend almost 100K. I'll take my interest elsewhere, perhaps the dealership in Durham or out of state. read more

We visited Leith BMW for the first time and spoke with Daryl about a preowned Infiniti. We test drove it and loved it from the start. The next night we went back to buy it. Our experience was wonderful. Daryl and Julianne were very patient with us as we worked through everything both with them and our bank. It seemed to take forever but Daryl never wavered even though it was well passed his quitting time for the day. There is no doubt we will be back and will recommend them, specifically Daryl, to our friends and family. read more

I came from out of town. Needed services for a flat tire or possible tire replacement. I was told they would check warranty and call back. Never received a call back and of course services are no longer needed. Expect more from BMW. read more

About a week ago, I wrote a 1 star review due to my frustrations with the customer service at this dealership. However, I deleted it and am now posting a new review because the supervisor, Kelly did his best to resolve my concerns in a timely manner. Supervisors can not always have control over their staffing so I appreciate his willingness to help me out despite when I was being negative. It takes a lot for someone to do that. This review isn't 5 stars because I still did not appreciate my past experience but I'm glad they were able to improve. So one note to take into consideration. The lady that always answers the phone is great at her job along with the lady that is always outside ready to first process you in. I felt so bad for her standing in that heat but she still had a smile on her face. So with that being said , the majority of the staff in person are good with customer service but on the phone, not so much... There also appears to be some miscommunication that could improve but that's like with every dealership. Hope this helps. read more

Negative stars would be more like it. I purchased my BMW in Florida from an excellent award-winning dealership. Leith BMW Service is so bad, it is almost unbelievable. After the junior Service Advisor, Jarred refused to call me back, I emailed the Service manager and have not heard back from him. My vehicle has less than 15K miles on it and needs a new visor. He tried to tell me the visor was my fault, it was not. Then he told me that it would take a week to get the part and never called me back. It wasn't driving right, so they charged me for an alignment. The problem that has not been found is causing a 6000 pound vehicle to drive like a boat. Even so, they don't return phone calls. The only other dealership I've ever had an issue with was 10 years ago and it was a Leith Dealership. I can clearly see why there are so many BMW's in Florida and only a few in NC. Run from this dealership. At least I didn't make the mistake of buying a car from them. All the negative reviews are warranted. read more