I went to their shop to order jackets for my team. I actually found a jacket that I liked on their rack and asked for size options. They said that they were busy with Christmas orders (it was mid-December) and asked if I could come back in mid-January. I called in mid-Jan and asked about the jackets. "Still busy with Christmas orders. We'll call you when the jackets some in." Now it's late February and I've heard nothing. I called them back and they said, (not kidding here), "Well, we're still digging out of our Christmas business... but we tried several suppliers... and no, no we don't have those jackets, no." Very poor service. Very poor, actually non-existent communication. They could not do the simplest thing: get different sizes of a jacket THEY HAD ON THE RACK. I wasn't asking for custom work or a on-off order. I just wanted to see a jacket in a different size. I'll never go back. Businesses like this deserve to fail. read more

Great service! I gave Jim a digital copy along with my own shirts and he had my small order done in less than 24h. Did a great job of embroidering identical to the sample jpeg that I sent to him. The price was very reasonable. I would not hesitate using this company again. read more

I have gone to Leisure Threads for four years now to place repeated orders for my business. I always get the best value. The pricing is way cheaper than anyone else hands down! The quality is superb! Things I have ordered in the last fours years are: t-shirts repeatedly, sweatshirts, custom jackets that I ordered from Leisure Threads and also jackets I brought in that I found and had a logo embroidered on. Lawn chairs (Brought in, my own good find) backpacks (again brought in my own) I do know that time is usually needed, but I have never got an order later than quoted, ever. They do what they say they can do, by the time promised, for an amazing price and the best quality. read more

HORRIBLE SERVICE!!! Dropped off item to have something sewed on and was told that it would be ready by a specified date. Went in on the specified date that the lady had given me and guess what it wasn't ready. NO phone call to say I am sorry but it isn't ready. No, I have to go there and then they tell me that it MIGHT be ready by the next night at 5pm. Are you kidding me. What kind of customer service is this. I'm all about supporting the locals but you have to provide good customer service!! read more