This dentist is a scam! Legnedary Smiles is in my network of dental insurance. At the time of my cleaning on 4/26/18, they asked for me to pay for the amount up front. I paid them $85 for my cleaning that should have been covered by my insurance company, however, didn't think much of it. A few weeks later (after my second appointment described below), I received a statement from my insurance provider saying they paid for $74 towards my bill, leaving me with a refund due of $11 from Legnedary Smiles. At the time of this appointment, they also told me I needed to come back in a few weeks for a deep cleaning on 4th teeth and gave me a quote of $112.50 based on my insurance.
When I returned on May 10th for my deep cleaning, they charged me $95. I then again, received a statement from my insurance provider weeks later saying they covered $55 of the total, leaving me with a refund due of $40.25.
Across two transactions in late April and early May, they owed me a total of $51.25 back from original payments made for two services. I have called them honestly 8-10 times over the last 5 months, being told multiple stories. One excuse was that the office manager was being replaced, which is why I never received a phone call back from them after contacting and speaking to someone at the front desk. I kept calling to follow-up on this refund and kept getting the same old story. In July, I was told the refund was submitted on 7/9/2018, and that I should see a refund by 7/23/2018. I never got the refund discussed via the phone.
The latest phone call I made (of at least 8 calls) was on 9/28/2018, telling the lady that I have called multiple times and that each time, I've discussed that you owed me a refund, which was confirmed months ago when the new officer manager started. I was told on 9/28/2018, someone would call me back from the office. I am now writing this review on 10/4/18, with no phone call back nor refund.
I am beyond fed up with this dentist, and actually cancelled my cleaning that was scheduled on 11/15/18, and told them I would no longer be utilizing them as a dentist.
My boyfriend has the same exact insurance I have (as we work at the same employer), and when he goes to his dentist, they NEVER ask for payment upfront, as the majority of his cleaning is covered, if not all. The only reason a portion of my cleaning was NOT covered, was due to the fact that they did a complete set of radiographic images, which apparently are only paid for by the insurance 1x every 3 years. Due to the change of dentist, I ended up having a complete set of images done since I had never been there before. Therefore, having to pay for this one service item. Otherwise, my insurance statement shows they could for a full cleaning and topical fluoride-varnish.
I would NEVER recommend this dentist to anyone who lives in the area. It is completely unacceptable that I, the customer, have called almost a dozen time and still have yet to receive MY money back that they owe to me.
If I could leave 0 stars, I would! The ONLY positive comment that I have is that the lady who cleaned my teeth was extremely friendly and great at her job. My review is specific to the dentist office, front desk, and office management. read more
