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Graylyn Dental

4.5 (8 reviews)
Open • 7:30 am - 3:00 pm

Services - Graylyn Dental

Cavity treatment

Dental exams

Tooth filling replacement or repair

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Brandywine Dental Care - Brandywine Dental Care

Brandywine Dental Care

3.7(3 reviews)
1.9 mi

Brandywine Dental Care is the only place I go for my dental needs. Their state of the art…read moretechnology makes going through any procedure with ease and comfort. The front staff and all of the technicians are top notch. Dr Pandya, in my opinion, is the best dentist I have had the privilege to know. She cares for her patients and her professionalism is second to none. Her whole staff treat you like family, and I do mean like family. They set the bar very high that if I went somewhere else, I would probably be disappointed. Can I give 10 stars please?

I was a patient years ago who called today. Even though years ago Dr. Pandya wasnt the nicest, I…read morenever left a negative comment instead I advised this practice that I would no longer be returning and asked that they send my records to my new dentist. This was years ago. I could of said alot back then but I was raised if you dont have something nice to say just keep it to yourself Welp. I am writing to express my dissatisfaction with Dr. Pandya's office. I called the practice today with a simple, straightforward question: I was inquiring if Dr. Pandya is still practicing to then ask a question about a brand used to get an idea of what I would want in the future with my Dentist (not at this practice) . I was not seeking to make an appointment, nor was I identifying myself as a current or former patient. My only purpose was to gather information, about bonding I had done there over a decade ago. To my surprise, I was told by the receptionist (either Anna or Anne) that I was "dismissed" from the practice. I corrected her, explaining that I had voluntarily left the practice due to a pattern of dismissive behavior and unprofessional interactions, including Dr. Pandya's short temper and condescending attitude toward me when I asked routine questions about my treatment. I remember very clearly signing withdrawal documents and requesting that my records be sent to a new dentist in 2020. The conversation left me uncomfortable, as it was implied that I was dismissed, when in fact, I made the decision to leave of my own accord years ago. Then assumed that I called to make an appointment just because I asked if the Dr still practices and takes appointments. I called back to speak with someone more senior, I spoke with Bridgette. While I tried to explain the situation, she continuously interrupted me and became defensive. It is frustrating to be misrepresented, especially after I made every effort to leave the practice on my own terms and with all due documentation in place. Brigette was so condensing even when she said she would change it to reflect that (which she probably wont) but even then she said it like "ok since its soooo serious to you we can change it." But who would want their record showing patient dismissed by practice when it was you as the patient who finally had enough mistreatment and called the office to withdrawal and went through that process? I wish to state for the record that I was not "dismissed" from this practice--I chose to leave. Any documents or notes to the contrary are inaccurate, and I trust that this will be corrected moving forward as Bridgette said she would 12/20/24. She even read the notes from years ago where it shows I asked for my records to be sent to my new dentist yet the first thing "Anne said was you cant get an appointment you were dismissed." I wasnt calling to make one Annnnneeee, I'd never go back to them, so funny they would even think that. But God is too good I rather focus on what I am grateful for, but I do see things never improved in that office. I am glad I made the switch. Brigette kept yelling over me when I would try to complete a sentence, and then when I tried to explain I wasnt calling to make an appointment, she literally cut me off again to say "SINCE YOU WANT TO KEEP TALKING OVER ME I AM ENDING THE CALL. *CLICK*" I have never been so disrespected for literally calling to ask about a brand. But I also see how quickly people mistreat you when they see "dismissed by practice" I know and God knows I withdrew from this negative place, many years ago. My only regret is even calling today, they will never know it was literally to praise the brand she used back then and see what type it was fo rmy dentist, That was it. To Anne, Bridgette, and Dr. Pandya: I wish you all healing and peace. I pray that your practice will one day reflect the professionalism and care that patients deserve. You have many great reviews here. But I also remember being a patient, and being asked to leave a good review as I left also. God bless.

Photos
Brandywine Dental Care - Sterilization Area

Sterilization Area

Brandywine Dental Care - Dr. Shefali Pandya

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Dr. Shefali Pandya

Graylyn Dental - cosmeticdentists - Updated July 2026

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