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    Bright Choice Dental

    2.0 (4 reviews)
    Open 8:00 am - 5:00 pm
    Updated 3 months ago

    Services - Bright Choice Dental

    Cavity treatment

    Crown cleaning

    Dental exams

    Bright Choice Dental Photos

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    Recommended Reviews - Bright Choice Dental

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    1 year ago

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    Elegant Smiles

    Elegant Smiles

    3.8(34 reviews)
    0.2 mi

    Fantastic dentistry, especially Betty! The office is comfortable and modern, and the customer…read moreservice is quite good. Unfortunately, they are also quite busy, and it can be a bit hard to get an appointment within a short timespan. They are also quite expensive, and I always have rather high out-of-pocket fees even though I have a fairly good dental plan.

    I was a patient of this dental practice for several years, and I never imagined that I would…read moreeventually have to write a review like this. Over the years, one of the biggest concerns I noticed was the frequent change of dentists. My treatment passed from one dentist to another, and unfortunately, when a serious problem eventually developed, that lack of continuity became extremely important. When I was treated by Dr. Sardora, I specifically discussed my concerns about what would happen if there were problems after the treatment. At the time, I was reassured that they would take good care of me if anything happened afterward. That reassurance was one of the reasons I trusted the practice and moved forward with significant dental work, including a dental bridge. Unfortunately, when problems later developed and Dr. Lee was handling my case, the response was completely different. I was told that the work was beyond a one-year warranty period and that the office would not be responsible for it. I was honestly shocked by that response. This was not a small or temporary dental procedure. This was a dental bridge. Even my dental insurance generally only covers replacement of this type of major restorative work after a much longer interval, yet I was being told that after just over a year, the practice no longer considered itself responsible for addressing the problem. What makes this experience even more upsetting is what I am dealing with now. Because of the complexity of the existing dental work and the problems that need to be corrected, I am now having an extremely difficult time finding another dentist willing to take over my case. I have been left searching for someone who is willing and qualified to deal with the situation and determine how my teeth can be properly restored. For me, this is much bigger than whether a dental office technically offers a one-year "warranty." My concern is about continuity of care and accountability. Patients undergoing major restorative treatment should understand what happens if the dentist who performed the work leaves the practice, who takes responsibility for follow-up care, and what the practice will do if serious problems develop later. After being a patient here for years, trusting the practice through multiple changes of dentists, and relying on the reassurance I was originally given, I found the way my situation was ultimately handled extremely disappointing and unacceptable. The situation became serious enough that I filed a formal complaint with the Pennsylvania Department of State regarding my experience. I am sharing this review because I genuinely wish I had understood these issues before agreeing to major dental work here. If you are considering crowns, bridges, implants, or other extensive restorative treatment at this practice, I strongly recommend getting a second opinion and asking--in writing--exactly who will be responsible for your care if complications develop after treatment or if your treating dentist leaves the practice. Unfortunately, I am now the one left trying to find another doctor willing to help fix a very complicated dental situation.

    Photos
    Elegant Smiles
    Elegant Smiles
    Elegant Smiles

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    Rachel C. Taddeo, DMD - www.TaddeoTeeth.com

    Rachel C. Taddeo, DMD

    4.0(2 reviews)
    0.5 mi

    Had fillings done a few months back and it was a fast and comfortable procedure. The whole…read moreexperience from walking into the office to the prep and the fillings was intimate and relaxed

    Very knowledgable about dental health, and utilizes newer technologies to inform her patients about…read moretheir procedures and responsibility in maintaining a healthy smile. I initially tried their practice because they're in the neighborhood and offered plans for people without insurance. Comfortable, personable, friendly, fast, and quality work. I was a fan. I removed a star because customer service has slipped dramatically. Now the office doesn't return calls or respond to emails in a reasonable time frame. I've worked for years in a small business, and I prefer small, family-style practices/businesses. Accordingly, I tend to give extra understanding that small businesses are trying to manage their operations and their actual services. I called the office in April to schedule a cleaning (admittedly, I was way overdue since my previous appointment there). I left a second voicemail a week later. In mid-May, I emailed the office to ask for a return call to schedule an appointment, or, to arrange transfer of my patient records, if the practice had closed. Finally I made an appointment elsewhere, seeing that dentist in July. Now I'm at a new job, and trying to arrange my dental coverage. I called Dr. Taddeo's office this morning to try asking which plans are accepted, and received a voicemail. I didn't bother leaving a message because, technically, I'm still awaiting a response to April's voicemail, and it's now the end of August. Dr. Taddeo's approach and work is the only reason I'm trying to remain a patient. If the staff would simply reach out and return my calls or email, I'd still make her my primary dentist. I hope they'll see this review and give me an opportunity to add that star back. TL; DR: Great once you're in the office. Good luck hearing from them until then.

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    Rachel C. Taddeo, DMD - Dr. Rachel C. Taddeo

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    Dr. Rachel C. Taddeo

    Bright Choice Dental - generaldentistry - Updated August 2026

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