I got a flat tire I mean flat, rim in the ground kinda flat. I use AAA. They use Legacy towing! Legacy showed up and towed my truck to Les Schwab so carefully for me. Then, I realized I needed a ride? Or id be stranded at home. The Legacy guy was so kind and said hey you can ride with me and stay with your vehicle. Yes! I was so happy The cost was free by using AAA. I'm sure their prices are reasonable. They provided great customer service read more

If I could leave negative stars I would. These people are total crooks with zero ethics. They have wrongfully towed my son's car twice despite them seeing it parked in the same lot every night!! I don't know how these people sleep at night!!! read more

I wish I could go back to who I was before i had the misfortune of interacting with this "company". Due to the predatory parking practices of City Loft Apartments, I had to collect my car with a $75 "after hours" fee attached to the $400+. mind You, my car was taken after hours. But to get it back, I have to pay additional fees. The human working at the desk wouldn't know kindness if it hit her in the face. You can tell she hates herself and makes it a priority to spread that hate to others. you can only take advantage of people for so long before it's your turn. have The day you deserve read more

This establishment is extremely unprofessional and unorganized. not once, but twice in less then two weeks they have wrongfully towed my car, Despite it being on their no tow list. this company has cost us time and money and are not held responsible for the mistakes of their employees. read more

They need to change employees urgently! They have a very bad attitude, I asked some doubts I had about why they had taken my car and they only gave me a sheet to make a claim in a very bad way if I had any dissatisfaction, if you don't like your job look for another one! But you shouldn't treat anyone badly just for asking you questions for no reason read more

These guys are crooks and I can't believe they do this to people These guys tow cars that just got there 10 mins after and there towing read more

We got towed at bumflip midnight without reason. There was no clear signage at the address for pickup, took us ages to find it.

what a trashy place, they towed my car even WITH having a valid parking pass. but supposedly their towers couldn't see it bc they're mentally challenged. charge me 360 to get it out the same day. definitely calling my bank and disputing the charge. DO NOT COME HERE read more

I went to out of town for 3 months to help with family matters, during this time my apartment complex inforced a new policy that you are to have an issued sticker visible in your windshield, if not you will be towed. I had no one to come get the sticker to put on my car & notified my apartment of this. Long story short - I came back home & my car was towed. Thankfully they we're understanding of the situation & released my car to me with no fees. Thanks again! read more

Legacy Towing "ACCIDENTALLY" towed my vehicle from MY PARKING SPOT AT MY APARTMENT complex where I have lived for the past 2 years even though I HAD A VISIBLE PARKING PERMIT on my vehicle. I went to my car this morning to drive to work, and it was gone. I almost made a police report because I thought my car may have been stolen. I called Legacy Towing multiple times around 8am and no one answered- the phone would sit on ring for 10+ minutes before anyone would pick up. Two times someone answered and hung up on me before I even said anything. Finally, when I got a hold of someone at Legacy Towing, they told me they impounded my car last night. The reason they stated for towing my car was that I did not have a parking permit on it which is false- I had a visible parking permit on the vehicle. They admitted it may have been a mistake on their end and that I need to pick up the car from their lot to get it back. I was late for work (due to my car being towed), and I spent over $50 in Ubers to get to work and pick up my car from Murray. I spent over an hour driving to pick up my car, waiting in line at the lot, and then driving back home. They did not charge me to release my car, since it was an accident, but I feel there is no excuse for their action. I never got an apology. This whole situation caused me extreme stress. They wouldn't even tow my vehicle back to my apartment complex. Nor did they offer to reimburse me for my uber rides. If Legacy Towing would have simply checked for the parking permit, this would have never happened, and they brushed it off as if it was not a big deal. This is a HORRIBLE business. read more

Legacy Towing - Towing Near Me - Murray, Utah

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I emailed the company about my car and they were really nice and allowed me to grab my belongings. I paid way less than what I was quoted (I just surrendered my car and retrieved my items) and the two ladies at front desk were cooperative. Good experience read more

They say they value your time. Make an appointment to pick up your vehicle that was towed on a weekend. They don't show up, on time. Provided all information to the system and they still charge the $75 after hour fee. Wasted an extra hour after our scheduled appointment. read more

this company practices predatory towing! they tow when they know they shouldn't. my car had a clearly seen parking pass displayed in my window & they still towed my car. this company is predatory!! read more

Would leave 0 stars if I could!!! THIS PLACE SUCKS!!!! I park in the same parking spot in my apartment complex with my pass every single day of the week. My pass had fallen off my mirror and I had no idea because they're cheap passes!!!! THEY CHARGER ME 380 DOLLARS TO GET IT OUT!!! They had a crazy amount of "fees" that made no sense!! They're money laundering scammers!!! Absolutely ridiculous read more

Ai nightmare. Car towed? Good luck getting a hold of a real person to talk about it - and then you have to make an appointment if it is after hours and on the weekend which is generally an hour or more out. We parked to visit my parents and the rules were confusing - it was our fault eventually - but talk about a complete disservice to even be able to retrieve your own vehicle. This is a terrible place. read more

Not good at all they tow without warning you plus service is not good too. Plus too expensive read more

what a fucking scam towed us for not having a parking sticker. Trying to get 400$ out of us

They've been in business for 21 years, they have a F-rating with the Better Business Bureau, and still exist as a company lol We should all aspire to such greatness. But let's be honest, only a towing company could pull off such a thing. What are we going to do? Not shop there? Are there people shopping around to see which tow truck company will tow with no-consent for a better rate than the other? Of course not. That's why tow companies can do whatever they want. Being rude is not a crime. It's bad business, but who cares? They're not looking for your business. Not in a consensual manner, at least. So yeah, I realize that writing a review on Yelp is stupid and a waste of time, and filing with the BBB is much the same, but what can you do, right? They're a towing company, so what would you expect? But at the very least, they should be able to produce written documentation on their own company policies instead of telling me to "Google it" lol Yeah, I'm not kidding. Karen, the lady that works there, told me she doesn't need to waste her paper printing it out for me when I could just Google it and she would be happy to show me where to find it if I go there to their lot. So she doesn't want to waste a sheet of printer paper, but wants me to waste my gas? Do you know how expensive gas is right now, Karen? You should! You charge a fuel surcharge! But I'm just saying. Don't tell me it's okay to bring my friend on over to pick up his car, and then on the way, tell me he needed to give a two hour advanced notice for the appointment you should've already made. And then when I call the next day, you don't know the company policy, but then tell me you do, after Karen gets upset with you for saying that, and it's now only an hour of advance notice, even if the car is already located on the lot. And for the record, even if my friend was illegally parked in a parking spot at my apartment building, with a parking permit, it really is confusing to know where to park. My apartment building shares parking with a coffee shop, the leasing office, and a weed dispensary--yeah, I know! In Utah! So yeah, it's confusing. But yeah, my apartment is located next to a dispensary. Probably why the tow truck driver just happened to be in the neighborhood, I guess. read more

Legacy Towing - Why you lyin', Karen? You just gotta stop tellin' them fibs. - Towing Near Me - Murray, Utah

This worst shakedown company I have every seen in my life. I went to Utes game and parked by Trader Joe's and took the tram up to the stadium and they towed my car and charged me 400 dollars. They were rude and obnoxious on the phone. I went to salt lake to support Utah and this is what I got. We actually went into Trader Joe's and spent money and this is what I get. Just cause I was in their huge parking lot for 3 hours. How is this a private parking lot where there are 5 businesses there. What a horrible world this is when people Like legacy towing can steal your car and charge you 400 dollars to get it back read more

Got my car towed from the visitor parking at Turnberry apartments in Millcreek at 12pm. The sign was hidden behind a bush. I was there for less than 3 hours before getting towed. I then went to pickup my car. I payed $370. $201 for 1 hour of towing (the lot was less than 10 minutes away). $12 for a fuel surcharge (from turnberry apartments to the Murray legacy towing which is less about 7 minutes away) $40 per day storage fee $75 after hours fee. As I was asking basic questions the man said "this isn't 100 fucking questions" I then asked if I had to sign the paper even after I had payed. They said we can just withhold your vehicle if you're gonna cause issues. So I signed because I have work in 7 hours and I had to drive 45 minutes back to my house. read more

Legacy Towing - Tow sign - Towing Near Me - Murray, Utah

Zero stars would be the correct review... they towed my car from in front of my own house. The community management company said they shouldn't have done it, and yet Legacy insists it's a legit tow and is charging me $295 to retrieve my car. read more

Absolute garbage. They towed my boyfriend's truck for it being on gravel when we were NEVER TOLD that it can't park on gravel. These people are pieces of shits and idk how the hell they're still in business. read more

HORRIBLE CUSTOMER SERVICE! Asked questions why our car was towed After having a receipt for shopping at the store, they were very rude! the service tech only gave his a name of Corey. i Made comments he made comments, then told me I wasn't getting the car back until Monday now! (just to collect more fees) Had he said here is the number to call to schedule the hearing on fees or to dispute the tow. I would have excepted that. read more

I was pleasantly surprised by how friendly and helpful they were when my car was stolen and put in the Lehi county yard they were not as friendly and helpful fantastic experience thank you Legacy read more

I have been towed twice since moving in (May this year) out of the parking lot with the parking pass in the car because my expensive legally purchased parking pass fell on the passenger seat of my car... STILL VISIBLE THROUGH THE WINDOW. After the first time, the same employee fully aware of the situation towed my car yet again and I could see the pass in the car from 20 feet away. I work at a community center for lower-income and had to pay almost $900 in fees as well as losing two work days trying to figure out how my car disappeared from the place I live. TAPE YOUR PASS TO THE GODDAMN WINDOW cause I'm sure they'd lie about it. Since I have had to start parking on the street next to my apartment complex because I'm not convinced they will ever leave it alone and My car has been broken into twice so thanks for keeping us really safe :) (that last sentence was very very passive aggressive) read more

THESE PEOPLE ARE CRIMINALS!!! Worst towing company ever! I parked my car inside the parking garage of my apartment complex which I reside at & not even 12 hours later my car was illegally towed. When I called the towing company they stated that they didn't see a parking permit in my car so that's the reason why it was towed. I let them know that towing the car without warning was against the apartment complexes policies and that a paper warning should've been issued prior to towing the car that was only sitting overnight. They made light of the situation & ignored the fact that they failed to provide a warning prior to towing the vehicle. The towing company stated that it's an issue I need to take up with my apartment complex & not their company. Prior to picking up my car, which was towed prior to 9:00am (that's when I found out it was towed), the company was very rude about how I would go about picking it up. They kept stating that my name would have to be on the registration of the car & if it wasn't then I wouldn't be able to pick up the car. That wasn't a problem, considering it was my car with my name on it, so I had no issues there. My only complaint is that even though my car was towed illegally, I still had to pay $300 to get it back from the towing company. No apology, no kind service, not very nice staff yet I had a $300 bill to pay for something that was done illegally BEWARE OF THIS COMPANY! PS: you can't pay with American Express either read more

This company is awful... towed my car with Handicapped Veteran tags from my authorized and rented parking space...

Came home from my overnight shift this morning to find a vehicle in my assigned EV parking spot. Called Legacy, as they patrol my apt complex. 730 am. Told me I need to speak to my management company, so I did, they put in an order to tow from my spot at 8 am. I run an errand, come back at 1050 am, tow truck is driving away - no vehicle. I call and ask why he didn't take the vehicle. "Oh, because he forgot the fob for the gate, he's going to get it." I say, "well, if you call him to come back I'll let him in." I'm literally watching him drive away at this point in time, mind you. Get put on hold for 3 minutes and when she comes back "he's already on his way to another call, he'll come back after." So because the driver forgot that he needs a key fob to get into a gated community (no way, right), I now have to stay up another 2-3 hours for him to come back to get a car out of the spot I pay 100 bucks a month for, so I can charge my car to get to work on my overnight shift. What a bunch of rubes. Probably not going to be there when the tow guy comes back, which means they'll think it's fine and park there again, and I'll have to deal with this another day. Fantastic. read more

Over charged like crazy for parking in the wrong spot at a concert. ...... lady at the front was super rude

These low life predators, towed my truck while in my driveway while we were loading stuff... They them processed to damage the side of my truck scraping it up... I had to have Murray Police assist in giving me my truck back. Who wants to file a class action lawsuit against Legacy Towing??? read more

They towed my car and left no contact info, I had to call 911 to learn that my car was not stolen by thieves but towed by them. Not sure why a company with such terrible service and reviews is still in business.... read more

I just moved to Utah and have been wondering "where are all the bad people?" Well, now it's clear: they're right here at Legacy Towing. I was towed without warning and they used a dolly to tow my AWD vehicle (an obvious no-no. Google it.) The towing resulted in a broken rear axel differential, which cost $1700 to repair on top of their already over-the-top $400 impoundment fee. I then contacted them to get their insurance, and they dismissively told me to get a lawyer. They've been unbelievably horrible. But given that they already have just one star on Yelp and Google Reviews with countless people talking about their unethical and predatory practices, I'm sure they won't care and will simply go back to preying on people. read more

Crooks. they will damage your vehicle and take your money. They will take any car without question and then charge you up the ying yang. This business should be shut down. read more

If you're reading reviews because your car just got towed, good luck. Absolute worst people, and are horrible at towing cars. Left my car parked for 2 hrs, while I took my mother in law to the ER, and they towed my car. Banged up and scraped my car then charged me $300 for it. Rude staff that don't even know they're own lot map. read more

Legacy Towing - Towing Near Me - Murray, Utah

Towed a car from being legally parked in the non red zone. Charged 400 dollars to get it back. Safe to say they suck. Terrible people.

How is this legal? They come steal your car in the middle of the night from locations with intentionally ambiguous parking policies. They then require you to pay them to release your vehicle and you'd better hope it's at a convenient time for them or else they will charge you more. If you don't want to pay the thieves ransom to regain your stolen property, they just take "ownership" of your vehicle after 30 days. The entire business model is a racket. The beneficiaries are immoral and predatory. They claim that the state sets "the rates" for towing. No no no, not so. Another example of this business being scummy and dishonest. The state sets THE LIMITS for what people can be charged for towing. And that's right, you guessed it, this company pushes the boundary on the limits the state has set. I'm filing complaints with UDOT for predatory and dishonest business practices. I suggest everybody that have been wrongly towed and have had the same experience do the same. Also contact your congressman's office to change legislation and code regarding the limits and oversight these towing companies have. read more

would give zero stars. absolute scalpers and will tow for anything and charge absurd amounts.

I can't comment on their initiation of the tow at a property manager's request (public plaza, conflicting parking signs at either entrance, signs identifying some stalls as requiring registration or tags but no identification of what stalls do/do not require it). I can comment on their predatory pricing. 1) the tow charge for a few miles is ridiculous 2) add on an exorbitant fuel surcharge 3) storage fee for 3 hours storage between drop off and pickup (a full day's fee of $40) 4) credit card processing fee of $11.49 but they don't take AMEX 5) admin fees of $40? Has no one addressed these contracted towing company charges with the state? Well, I'm going to. The legislature is in session. My first stop will be the Libertas Institute. I can't imagine a single parent coming out to a towed car (deserved or otherwise), facing these charges, and having to choose between food, rent, or this. Despicable, predatory, and absolutely disgusting. read more

Legacy Towing - Towing Near Me - Murray, Utah

If I could leave 0 or negative stars I would. Towed our car AFTER our property manager told us we could park there for guest parking WITHOUT any need for a parking pass or anything of the sort. The fees they charge you are absolute robbery of our money. Not to mention when we called to get it figured out; the employee was incredibly rude, unhelpful, and hung up on us when we asked if there was someone in charge we could talk to. I have never had an experience as disgusting as this. read more

They are literal DICKS they will tow you for anything even if you don't need to he towed and the people suck too. I hope you never have to get towed by them but you probably will they just thinks it's fine to f up people's lives especially if you can't pay. read more