YR hot tubs and pools dropped of a hot tub with a cracked pump and took…read morethree weeks to return my calls. They are overpriced and if you have a problem they make all kinds of excuses as to why it's taking so long to fix anything. Buying a hot tub from them was so disappointing! Emily was so nice when we initially bought our hot tub then took forever to return our calls when we had problems. My husband and I are both busy with our demanding jobs and these flakes took advantage of our lack of knowledge on hot tubs. Save yourself the aggravation and go elsewhere.

Had a wonderful experience with this company. Unlike other contractors I've used, they are great…read moreat returning phone calls and making you feel appreciated as a customer. Their quality of work was great and they are also very honest and trustworthy. I will be hiring them the next time my pool needs work done.

Absolutely amazing service. I went through 8 separate pool companies and was annoyed at how complex…read morethe process was, how much time it was going to take, and the price. Every commitment that Tuscany Pools gave, they honoured, and it was fast - like 2 weeks from signing to water in pool. I also have a really tight access backyard but they figured out a really creative way of navigating. Have been so impressed and would absolutely recommend Vince and Tuscany Pools.

Trusted Tuscany to install a 40'x16' fibreglass pool in 2019. 2 years later the pool cracked…read more Just had the pool removed and we are switching to a liner pool. When removed the pool we were able to see what a terrible job Tuscany did and caused the crack. Downspouts emptied into the under side of the pool, pool sat on 4 wood posts instead of on the ground, sump well did not access the underside of the pool and no drainage was put in under the pool - no weeping tiles. Tuscany tried to fault me for the crack. i don't recommend using them. They obviously are incompetent. If you had used them before I wish you good luck.

We purchased a Viking hot tub two years ago from Seaway Markham and have had a great experience…read morethroughout! Would highly recommend them!

WARNING - STAY AWAY FROM BEACHCOMBER AND SEAWAY POOLS…read more UPDATE - Hush-pump replacement, which took two weeks, was a customer-service (CS) disaster. Poor coordination, non-existent proactive CS communications and general bad attitude from front-line staff. Service Technician showed up (unannounced) with no details other that to check the system. The issue was already clearly identified, part had been ordered, but tech could not get any details. Tech went to Markham Office and was told part was still pending. Tech went home, only to be called back hours later when they found the part, and was told it needed to be replaced that day. Tech did not live locally. Service Technician was clearly abused/overworked and frustrated with service management, or lack thereof. Sounds familiar. Subsequently, had to eventually drain fouled water and refill tub when temp warmed enough. Breaker immediately started tripping. Now temps -8, -9 and -13 overnight with only cold water in tub. Urgent-service date was now a week away. Told to put a heater into pump area and pour hot water in tub if freezing. Follow up with Customer Service at both Beachcomber and Seaway was indifferent. When pushed, Beachcomber continued to make excuses, but eventually offered an alternate service company. Caveat emptor. You have been warned!

What a wonderful job this company made for my backyard, I got a great experience working with their…read moreteam, responsive and fast! Great communication, the process was clear from the beginning to the end, they are professionals, you basically can leave everything on them and at the end you get what you agreed in a good quality. Stress free. On time and on budget.

Used their driveway sealing service with 2 year warranty in April this year. Two months later…read morestarted noticing bare spots where sealant came off. Considering the 2 year warranty given at the time the job was done, I called the company and they promptly fixed the issue by respraying the whole thing.

They have the best showroom in Canada ! Inground pool, lots…read moreof decks color options, stone and you really get inspired in this beautiful showroom

This company is GREATLY overrated…read more Our project involved a large backyard space transformation and included installation of a fiberglass pool, sport court and stone patio. The cost of the project was well above 200K. Throughout, our project was marred by delays, setbacks, mistakes, and frustrations in dealing with a company that refuses to take accountability and has very little interest in striving for customer satisfaction. In the end the experience was wholly unpleasant and I would not recommend this company. I waited a year to post this review in a fair effort to have the owner address multiple deficiencies (for details see Homestars review). After being ignored and receiving more gaslighting comments, I finally felt that it was important for other potential customers to hear of a different experience with this company. In my opinion, a company's true nature is shown by how they address mistakes and strive for customer satisfaction. No one is perfect but to continually ignore, deflect and string along a paying customer like ME did to us is completely unacceptable. By the way, the latest "glowing" review prior to mine is from the wife of the owner of the company!

MiKe and Kathy were amazing in helping me decide on flooring options. They were honest with their…read morefeedback and trustworthy. I was extremely happy with the job- high quality and professional.