This was the second time since December that I chose to bring in our pup for services. Reception was warm and caring. The service aid was polite and responsive. After my first pup was cremated and they were aware that her sister survived her they provided a matching box for Gracie's remains when her time came. The service and follow through was better than what I've experienced some 13 years ago with first generation of family pets. read more

Legacy is simply the most outstanding choice in a farewell for a most beloved pet. 1. Process: upon the passing of our Shih Tzu, we contacted legacy outside of normal business hours. Even after changing our mind and requesting a home pick up, they retained professionalism and catered to our whims on that difficult evening. A few phone calls and less than an hour in time, our pup was picked up with the utmost care and compassion by staff. 2. Organizing viewing/cremation: this was done the next day by contacting the facility directly. Took all but 20 minutes to do so and clear cut explanations were involved. Again this was approached in the most caring and compassionate manner. 3. Facility: I previously used them several years ago and chose to use them again for the very flawless streamlined process. This time around, I can attest that the facility itself has undergone a massive upgrade. The private viewing rooms are clean, relaxing and comforting with the selection of music. Our family of four adults comfortably gathered in here, with clear view of our beloved transported into the cremation chamber. 4. Cost: as cost varies per pet, I will not divulge here. However, in comparison to animal crematoriums that offer similar services, you literally get what you pay for here and so much more, considering the care and compassion used to handle your beloved pet. I will always refer this place to anyone I know, going through this most rough patch in pet passing. read more

Legacy truly made this painful experience easier from beginning to end. Our Vet connected us with their facility, and what a beautiful, pristine facility!! Everyone we came in contact with was sincerely empathetic to our grief. They treated our precious Lola with the utmost care and respect. The attendant who assisted our private viewing was also wonderful during the process. We highly recommend having a beautiful private viewing and individual cremation with Legacy. And the cost was very reasonable. We can't thank them enough during this difficult time. read more

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They were very nice and polite. I really enjoyed the fact that they were honest and upfront and very accommodating. They had a very nice selection of urns for your pets and they also have jewelry as well. They can do A paw print for extra money. You can either get an ink print or a Mold of your pets paw print. My husband and I got the wooden box, and the mold. They also gave us a little golden plaque that had our dogs name engraved on it. They gave us a card with a little paper-mâché heart that has perennial seeds in it. It also came with a little piece of paper that has your name on it and your pets name on it saying that they got cremated at Legacy. With the mold, they put his paw print along with two hearts and his name. It was a very nice touch to see. read more

When our dog passed late on a weekend night, we didn't know what to do. I looked up places on pet cremations and they were the closest. I called them and someone was there at 8am. Everything was made very easy on us and was very professional. 3 days later we were notified that our Pets remains were ready to be picked up. Would highly recommend them for anyone needing this type of service and their prices was very reasonable. read more

Legacy Pet Crematory - Our boy's remains - Pet Cremation Services Near Me - West Babylon, New York

Very kind and professional people. They make the whole process very easy and quick. It was very affordable too and a good location

Legacy has a Wonderful Beautiful atmosphere. My Boy Faithful had to be to Rest and Legacy just made the family so happy for the private service we had for him. The staff is exceptional, and empathetic toward our grief and made his service so warm. Few hours I was able to pickup his Remains. Forever grateful to Legacy for the Love given to us. read more

This is the 2nd time I asked them for the paw print and hair samples and they dropped the ball. I asked when I booked them to pick up my service dog after we had him euthanized and I also told the guys who did the pickup that I wanted that. They are very nice and respectful of the remains just missed the 1 shot deal twice. But I'm very relieved to have my friend back home. But greatly hurt & disappointed I didn't get the print and hair samples as keepsakes of his nearly 14 years of loyal friendship and service to me. read more

Legacy Pet Crematory is seriously the best on long island. My sweet Corona sadly had to be put to sleep and he was ready the next day. They helped with all the questions and concerns i had regarding the process. They lead with such care and compassion and truly make the whole process so much easier. Everyone here is kind and truly care about you and your pet! If i could give 10 stars i would! read more

Legacy Pet Crematory - Pet Cremation Services Near Me - West Babylon, New York

I can't say enough good things about Legacy Pet Crematory. I called to ask some questions as I was preparing my beloved cats final day. Robin was so super sweet and knowledgeable. I wanted some keepsakes (I chose an small heart urn and necklace) and was welcomed to visit the crematory to pick a few out as there were no pictures on their website. Robin greeted me, showed me everything I wanted to see, talked to me some more knowing I was still struggling having yet to actually put my baby to rest, and answered every question. Her compassion is a gift. I prepaid for everything and the process was seamless. I scheduled the pickup to coincide with my appointment and felt secure knowing everything would go smoothly. Both my vet and the crematory allowed me to leave Maynard in his favorite bed as he was put to rest, this comforts me so much. My baby was ready for pickup just a few days later and I was even given an extra keepsake, I'm forever grateful for it. I had chosen my own urn previously that I purchased elsewhere but they still made me a brass nameplate with his name. Veterinary practices often have their own crematory that they use, I hope more owners know you can request your own and I highly recommend Legacy. The facility is also beautiful if you choose to do a viewing. I'm so glad I used them. read more

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This is a class establishment where you and your deceased pet will be treated with compassion and dignity. I am glad I chose Legacy.

There aren't words to express how phenomenal EVERY single person at this company is!! There prices are ridiculously reasonable when compared to others on Long Island also. I went there specifically because it was the only place we could afford at that time. However, they now will have a customer for life because of how caring EVERYONE was! read more

Legacy made this difficult time a little easier. Anne was wonderful, she explained everything about how the process works, she was so patient and understanding. They set up a private service for us so we could say our goodbyes in a private room that looked like a little funeral parlor, my boy looked so peaceful, they had him laying on a pillow and covered with a blanket. It was comforting to know they were very gentle with him. The man who met us at the car was also very nice and empathetic and gently took him inside. Anne was so accommodating when I asked if they could put my other dog's ashes, that passed a year ago, together with my dog's ashes that just passed. They put both ashes in two crosses and a heart for us, as well as putting them together in the same urn. We are so grateful they were able to put them together. We thank you so much Legacy (Anne) for making this difficult time a little less painful. read more

Our boy Sunny passed away recently very unexpectedly, thank you Legacy Pet Crematory for helping us and I would recommend them to anyone in NYC looking to keep their pet babies home after they can no longer be next to us. I especially want to thank the staff at Legacy Pet Crematory for making us feel comfortable and confident we were leaving our beloved dog Sunny in good hands. Not a third party middle man, Legacy Pet Crematory works directly with you throughout the cremation process (direct cremation in Long Island), really happy that they offer a viewing option (with individual viewing rooms), this allows the family to say their last goodbyes to their beloved fur balls and witness the cremation process. If you schedule a viewing you can get the ashes back after 2-3 hours in a beautiful wooden box with a personalized name plate. You blended the right amount of compassion and professionalism in our time of need to set our minds at ease, sincere thanks. read more

We brought our beloved dog Saku here on 8/24/23. Saku is Finnish for 'God has remembered'. When we called to ask questions about what we should do Robin was very helpful. She answered all our questions and said to call back if we have any more. She is very caring. Chris came out to get Saku He was kind and compassionate. He was patient. He told me he would take good care of her and said "I promise". That meant so much to me. It's obvious they love animals. You have to be a special person to be able to provide this service with such love and compassion. We thank you. read more

If I could give 0 stars I would! Our beloved King Charles Cavalier Roadie of 14years passed at home unexpectedly around 8pm on 10/1. When figuring out our next steps we found Legacy Pet Crematory who states 24/7 365 they are available. Call, stop by someone will be there for you. We called no answer but on the voicemail it says they are on the line with another pet family. Ok no problem- we decide to drive our pet to the location rather than wait for a pickup bc they also offer private cremations where you can view and know you are receiving your pets ashes which sounds better than sending them off and not knowing what you get back. We arrive at the office location and it is desolate. Not a car in sight, no lights on, no one is at the location that is advertised to be 24/7-365. I can try and understand that maybe someone would need to come into the location if need by "on-call" but not even an answer on both numbers listed. As we're in the parking lot we're calling other places and as it became later there was less availability and also a turn around of 5-7 days to just pick up our dogs ashes. I wrote an email to the info email listed on Legacy's website as well on Saturday evening and today Wednesday have still not received a reply back. Legacy is a SCAM selling you A DREAM of your send off of your family pet only to receive nothing. This made our send off of our dog so much WORSE than it could of been when all we wanted was a memorable moment for our dog of 14years. Even if the website and voicemail had incorrect information you would think the company had the decency to contact me to at least apologize for the "mix up". Nothing- radio silence after email, and voicemails were left. I would not recommend this place to anyone who has a pet bc they don't care what there False advertising and paid ads lead people to believe. What's the worst part is they UPDATED THE HOURS ON THEIR WEBSITE AFTER OUR EMAIL WAS SENT AND NEVER EVEN HAD THE DECENCY TO REPLY TO US FOR THE MISTAKE! Horrible company!!! read more

Legacy Pet Crematory - Pet Cremation Services Near Me - West Babylon, New York

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Our daughter's bunny passed away, she'd had Apple since she was three years old and we wanted her to keep her ashes nearby. Legacy was sensitive, diligent and understanding and returned our beloved bunny to us in a beautiful manner. Our daughter and we thank you very much! God Bless read more

Came here not knowing all the crematories are affiliated. All city picked up my baby and dropped them off here since I wanted a viewing. Supposedly, they only have crematories on site in Suffolk or you have to go to Nj or CT. So if you can, just come straight here without calling other places. I'm glad I got to have a private viewing so I knew my dogs ashes wouldn't get mixed up. I also waited to get her ashes back. The place was so peaceful and clean. The owner Rich and the front desk Robin were professional and compassionate. I definitely recommend this place. read more

This place is incredible! When my time comes I wish my funeral could be held there.... Not even trying to be funny! No funeral home I've seen even compares to beautiful and thoughtful establishment it is. Combined with the amazing service from owner and staff I received, there aren't enough words to describe how pleased I am. Thank you again for the amazing care you gave to my fur-baby! read more

Clean, will keep you updated on the process, I had lost both my dogs in the span of a few months and they are amazing.

This is not the review I expected to write when I left my house this morning. I'm angry, disgusted, and sick to my stomach. While this may seem petty to some, there's other owners like us who want to absolutely make sure they are getting THEIR OWN pet back for closure. I went against my vet recommendation and chose Legacy since I could do a private viewing, which included watching the cremation, and bring my little girl home the same day. Everything was great when I dropped her off on Tuesday. Robin was wonderful, I enjoyed talking to her and she knew I wanted her other parent to be a part of this by phone, so I waited and watched the viewing for over 2 1/2 hours. I watched the process of the other 2 pets here to completion, so I knew what my closure should look like. My 32 lb dog was burning hard and taking longer than I think they anticipated. I don't think they expected me to be present for the entire process, but that's what I paid for. They appeared to be checking temps, opening her door and closing it repeatedly. As soon as I stepped out for NO more than 2 minutes, they had removed her. I asked Brian through the glass if he could open the chamber so I could see what happened. He mouthed I'm sorry, made a bullshit prayer sign, said 10 minutes she'll be ready and shut the viewing door so I could no longer see what transpired within the less than 2 minutes I stepped out. ALL HE HAD TO DO, WAS OPEN THE CHAMBER DOOR TO SHOW ME THE CREMATION WAS COMPLETE. He seemed rushed when he called Robin into the room to pick up my 580.00 order. I said to her "I hope this is MY dog." She assured me it was, and she was sincere. Not her fault at all. But this is NOT the way I wanted closure for my precious girl to be. I think it was lunchtime, and she was taking too long. I stopped on the way home to pick up a screwdriver to open the urn to make sure the ashes were warm, because I absolutely did not trust this procedure. I'm very happy others found comfort here, but I left feeling incomplete and there's nothing that can be done about it. For us, this experience at Legacy, was no different than the other more popular crematory. read more

We came back to them for our little fella because our first experience was absolutely incredible (Massapequa Park location). This time, the woman at the front desk displayed no compassion, kindness and we felt we were bothering her more than anything. She treated us with arrogance and total disregard for the loss of our beloved fur baby. The place stunk cigarettes smoke and we noticed her smoking right by the entrance, poor choice when we are all coming to cremate our pets. But all credit is owed to the gentleman who kindly and respectfully came to pick up our baby from our arms (he was carefully layed in a box, the body not viewable by anyone), held him as if it was gold, and promised us to care for him. This gentleman is incredible. You feel his kindness, his love for the fur babies coming to their last journey. Sadly, our experience this time makes us wonder if we would pick them again for our other babies. read more