I wouldn't characterize this place as "luxury." There no lamps to be found--all overhead lighting…read more There was one couch which was old, worn and uncomfortable. Otherwise, there was a picnic table and chairs in the dining room, and stools at the breakfast bar. No chairs at all. My bedroom had no dresser and the closet was locked, so I put my suitcase on the floor and lived out of it. No toilet paper holder. No holder for bathroom towel. There was no rubber mat or grab bars in the shower. This was tough for me because I am unstable physically. Pluses: extremely friendly, accessible and helpful customer service, very clean, nice decor, amazing location, free parking spot which is unusual in a densely populated city. I think this place is ideal for young people.

INSECT INFESTATION, UNCLEAN CONDITIONS. Completely unacceptable for ~$300/night…read more We arrived to find both living and dead insects throughout the unit--including the bedroom and bathroom. They were present at check-in; we never left doors/windows open. We documented everything with photos and contacted management. The response was even more concerning: the property acknowledged the insects in writing but dismissed them as "harmless" and "seasonal." Regardless, guests should not be checking into a unit with insects throughout the space. There werea also broader maintenance issues: stained sheets/linens, missing bathroom tiles, duct tape around floorboards, and intermittent blackouts that repeatedly knocked out lights and Wi-Fi. We have photos and written correspondence documenting the conditions. Would not stay here again and would not recommend it.

Great location right in the middle of the busiest part of downtown Columbus…read more The hotel itself is very quirkily decorated, but that's not a complaint. It was just very different. The front desk service was on point and we really enjoyed our stay there.

My fiancé and I recently went to a sporting event at Ohio State and wanted a cute hotel to stay at…read more Graduate by Hilton Columbus was absolutely perfect! The decorations were super awesome and my parents still are confused that we weren't in an air bnb The room was a bit small, but for a one night stay it was perfect. The lobby bar was incredible - highly recommend! The beer tasted extra good for some reason, and they also have food too (bar food). The location of the hotel also was awesome! It was walking distance from pretty much everything you needed! Overall, I highly recommend the hotel for any short stays you have coming up to Columbus!

I really wanted to like this Moxy more than I did. The location is great and the hotel looks…read moredecent, but the property itself feels dated and like it needs some attention. I knew the rooms were small , that's part of the Moxy concept and clearly advertised. No issue there. But as someone traveling for work, the fold-away desk was basically useless to me because there wasn't a single outlet anywhere near it. Such a strange design choice. And the coffee situation drove me nuts. I already don't love that there's no coffee maker in the room, but I get it - that's the concept. So I came downstairs at 7:45 a.m. to get the advertised coffee...and it was completely empty. No coffee upstairs. No coffee downstairs. At 7:45 in the morning. Come on. There were also a handful of maintenance issues. The shampoo, conditioner, and shower gel pumps in my room were all broken. The staff quickly took care of it when I called, which I appreciated. The main front door was also broken during my stay and was just a pain to deal with. Now for the good part: the staff was genuinely friendly. The bar activities were easily the highlight of the stay, trivia night was a blast, and Aja behind the bar was amazing. She was welcoming, fun, and exactly the kind of person you want behind the bar at a Moxy. Overall, great people and a good location, but the hotel itself needs some love. Aja and the bar experience saved this from being a much more disappointing stay.

This was an unacceptable experience, and I would strongly advise others not to stay here…read more I reserved a room for my family after a concert and cancelled approximately 72 hours in advance. Despite cancelling within that timeframe, I was charged the full amount due to a "special event" policy--something that was not made sufficiently clear at the time of booking. I immediately contacted Marriott International customer service. While the representative was helpful and opened a case, I was told the hotel would follow up within five business days regarding a refund. That follow-up never happened. After two weeks with no communication, I contacted Marriott again and was informed that the hotel refused to issue a refund and would reach out directly. Once again, no one from the hotel ever contacted me. To make matters worse, the hotel was fully booked the night of my reservation, meaning the room was re-rented while I was still charged in full. Keeping my payment under these circumstances is not just disappointing--it reflects extremely poor business practices. The complete lack of communication, accountability, and willingness to resolve a reasonable concern is unacceptable. I will not stay here in the future and will be discouraging others from doing so as well.

This is the worst leasing company you could possibly rent from in the Columbus Metropolitan area…read more The problems are constant, and the response level from management is absolutely the highest level of immature, asinine behavior. Unless you want to go through a whole year of Torment and absolutely no respect from your leasing company, then don't sign with North steppe. I've been hung up on when trying to get a response for gas, leaks, and constant maintenance problems. They've towed my truck when I pay for parking here and when I told them it was my truck they did nothing about it. Absolutely worst level of customer service you could possibly think of. Companies like this just make people's lives worse and I cannot wait to sign with somebody else, literally I'd rather have anyone else than Northe Steppe. Do you self a favor, find somewhere else.

This management company does not prioritize their tenants' or employees' safety by failing to…read moreprovide education about tenants' rights (24 hour notice before entering apartment) to their employees. In a stand your ground state, this could literally result in death or injury because of their negligence. This is an indicator of a management company that has NO REGARD for any of the people in their care.

This guy had a Vrbo property that I rented and then he closed his account on the Vrbo platform and…read morenever notified me. I think he's a scammer

HUGE hotel. I have to admit, it was a bit overwhelming at first but beautiful building with great…read morelobby music and nice, responsive staff. Check in process was very smooth. I was given room 609 on the 401 side. I mention this because when I walked in, there was a moldy smell and a dark spot on the wall paper. I called the front desk and within 10 minutes had a new mold free room and I was good to go. The staff really are the standout of this hotel. Very prompt, very courteous. Someone checked in via text to make sure I was good. The bed felt good. Everything was clean. The shower pressure was great. When I checked out, I headed to the Provisions cafe in the lobby. My barista was the SWEETEST.

I stayed her for a conference earlier in the week. Several things could have been better:…read more(1) Tell me about the room power on/off switch. I didn't know about it and thought there were only two working power outlets. (2) I could never connect to wifi in the room. I usually bring an USB-C to Ethernet dongle and Ethernet cable. (3) The Internet was very poor in the hotel. It was also very poor for the TV. Try watching sports and have a freeze every 30 seconds. It was better in the meeting rooms. Good stuff (1) The gym in the second building (402?) was OK. It was not just a converted hotel room (2) N High Street was fun to check out. Lots of good restaurants and bars.