Terrible shop that refused to service my bike!…read more I will be telling people to avoid this dumpster!

This place is bomb! Nate, Bill, Austin...the entire crew are just amazing…read more Moved to Charlotte 2 years ago and was looking for a shop to service my 2003 Ducati M620 Dark. Stumbled upon their site via Facebook and saw they had a shop full of ducs in their pictures, so I figured I give them a shot. Nate (owner) and Bill (shop manager) are just fantastic to work with, they know their bikes well, explain it in layman terms to me and are always friendly. They get the work done timely and their pricing is fair. Recently I've gotten the tank repainted and handle bars replaced. Nate even suggested some vintage decals and are now debating black gloss or white gloss on a matte black tank. We'll see. Not putting either on a freshly painted tank. If you are looking for a good quality shop with fair pricing. (None of that dealership crap!) Come here. There are always fun bikes inside the shop you'll appreciate to take a look at. Say hi to their shop cat too!

I made an out of state purchase from this dealer. The entire transaction was handled very…read moreprofessionally and I was kept informed during every step in the process. It was a very smooth process. Motorcycles were listed at a very competitive pricing and negotiations were very straightforward and hassle free. Motorcycle purchased is in excellent condition. I recommend this place and would myself go back again for my next purchase.

Picked up a 2012 Honda Sabre 1300 last week. I could not be more pleased. The staff is very…read morecourtious and knowledgeable. The prices are very reasonable and there is plenty of inventory for what ever you are looking for. I will also be letting them do all the servicing in my bike

I've owned every manufacturer except Indian at this point. Currently on a Honda. I've taken it from…read moreGreensboro to Concord back to Statesville for service and yet to find a good, or even expected, experience. I ran into the owner at a local restaurant and he told me to bring it in. Even though this Honda stuck out like a fart in church at this Harley dealership, the staff was great, and turned me around in a day. Chatted with three or four of the staff while dropping off and a different group at pick up, all were welcoming and easy conversations even about my Honda. If you aren't in a cage, on two or three wheels, this is the place you want to be. Could not recommend more.

Our Sea-Doo was bought new from this dealership and serviced only by them. Late last summer the…read moreimpeller failed and it took on water, they charged us $2,100 for a repair (boil out procedure, new impeller, impeller shaft, seals) and claimed it was lake-tested afterwards -- it wasn't. Less than two minutes back on the water, the supercharger blew, sending shrapnel into the intercooler -- another $3,000+ repair. A certified tech I know later told me the engine wasn't fully cleared of water, likely causing the failure. It didn't end there. First time on the water this spring and an oil leak from a broken O-ring (their fault) causing a fourth trip to see them. All this and we rode it for less than an hour. The staff acts like they're doing you a favor fixing their own mistakes. The service manager Joie is unhelpful, and the GM, Susan Newsome, refused to speak with me. Incompetent service from top to bottom. Avoid this business.

Customer service at its finest at Lake Norman Powersports in Cornelius (not!)…read more My husband took our Can Am in Tuesday morning for a Wednesday appointment for oil/filter change, greasing, and inspection for a grinding noise when turning. When he went to pick it up today (Thursday) he was told the technician was "just finishing it up". After he paid the $576 bill, they brought it out and loaded on the trailer. While they were securing, my husband walked around and was looking at the grease fittings. Luckily, he knows what he is looking at and could tell that no greasing had been done. He went back into the office and told "Frank" that it had not been greased. He was told "oh you were a little early". Keep in mind, the appointment was Wednesday. The technician brought it back in, had it in for less than 10 minutes, and out the door it came again. Once again, the Can Am was loaded, and once again my husband walked around and looked. And, once again, he could tell at least one of the fittings had not been greased. After going back in and telling them the issue, they sent the tech back out with him. The tech immediately said "I greased all of the fittings on this", to which my husband (who was regrettably quite annoyed by now) pointed to one and said "does this f#$&ing fitting look greased?" The tech's response was "I guess I forgot one, and you're an a#$hole." Wow. Supposedly, the noise we hear is because both front axles need to be replaced to the cost of probably close to $800. Uh huh, right, and we are just going to bring it right back to have you do that. I told my husband he should check to make sure the oil really got changed.

Matt did an excellent job explaining is a very thorough and conscientious salesman. Thanks for…read moreyour service Matt.

Absolutely unacceptable experience…read more RideNow Concord has mishandled nearly every aspect of my Yamaha R3 purchase. I was given payment quotes that were more than 100% off from reality, which should never happen at a professional dealership. On top of that, the finance process was not explained clearly or honestly upfront. After completing the purchase, I was told I could pick up the bike, only to find out three days later (after I called them) that no paperwork had even been submitted. Nothing. No proactive communication, no transparency, no accountability. Because of their failure to do basic follow-through, what should have been a straightforward transaction has now turned into over a week of delay just to receive a bike I already purchased. This wasn't one mistake. It was repeated misinformation, poor process, and complete lack of urgency. If you value clear communication, accurate pricing, and competent handling of paperwork, I strongly suggest going elsewhere.

We have had our ATV's serviced at MS Powersports on 3 occasions now. they have done a phenomenal…read morejob in finding the issues, communicating what's needed and getting it fixed in a timely manner. We travel to Gastonia from Rock Hill because of the great service!

I have been taking my bike to the MS Powersport service department for about 3 years. They have…read moreALWAYS done me right. Even when there were some communication issues over the phone, they made it right. Friendly and they stand by their work.

Vvvvrooom...vroom vroom vroom....vvvrroooooommm…read more... Getting a headstart on planning my 2016 adventures and decided to see about knocking another item off my bucket list: Riding a motorcycle. Was greeted by a rugged cool MacGyver looking guy who delivered a private Motorcycle 101 crash course (pun!) as we walked the lot. He asked about my intended use and presented some hardcore but stylish options. Many styles & specs to choose from. The staff are friendly and aren't all up on you while you browse. The indoor showroom is small, but is well-organized so despite the room being packed, you get to walk around each one and inspect them. It was busy and there were a few test drives of some of the more recreational vehicles going on. Got a chance to see the joy of riding these vehicles up close. I'm in.

Don't Buy from these guys! Go to Winston Salem they're GREAT!…read more I spent over 26K on a New Can-Am Spyder RT-Limited (top of the line) and barely got enough gas to make it to a gas station. It couldn't have been checked out .....and it was suppose to be brand new. There were lights not working, The side covers weren't properly installed & as far as the new bike orientation when I picked it up....well lets just say no one showed me how to even adjust the radio & set channels for 3 weeks.... but hey "Read the Manual" BUT THAT IS THE GOOD NEWS!!!. Their parts department where I spent another thousand or so sold me a helmet that hurt my ears so badly I begged to swap it out. Then they canceled the helmet that I had ordered for my wife to match because (I latter found out) the helmet was being discontinued and was close out and her size was no longer available. So, not only could I not get a matching helmet for my wife....mine hurt so badly I had to go and purchase one somewhere else since they wouldn't make it good. There excuse was they couldn't take back helmets once sold...yet all internet companies give a 7 to 14 day return for fit and customer service.... and I had complained since the very first time I rode the bike home. So, how much do you have to spend to get good customer service....well it is obviously over $27,000.00 dollars. Except I went to the Can-Am dealer in Winston Salem who I didn't even buy the Can-Am from and they have taken care of my every need....long drive YES, but it is nice to be treated with respect. Oh! and when I called Can-Am to share my experience with them.... I get a call the next day from the dealer..... not to make good on the helmet.... or the gas.... or fixing my lighting issues, but to nicely blow me off and tell me they will be "sending me my tag" so " I won't have to return to their dealership since I felt they treated me so badly". Not a PROBLEM..... and I recommend no one else should either.

Great service at team charlotte very informative about my bike in and out in good time great…read moreservice and hospitality thanks team charlotte

I have had these guys work on a couple of my bikes. They did a good job and the price was fair…read more They were super busy and it took a couple days longer than they said it would but at least they did it right. I would use them again.