I recently had quite an adventure with my car. It all started when I got my oil changed and had a…read morestate inspection done in another state. I was driving from Pennsylvania to Virginia, on my way to Charlotte. I planned to stay overnight in a hotel in Virginia before continuing my journey. The place that did my oil change mentioned they couldn't reset the service reminder/error message on the screen. So, while I was driving to Virginia, my car kept flashing "Oil pressure low." It was 11 PM, and I had no idea where to stop. I assumed it was just the reminder not being reset, as the service provider had informed me.
I made it to the hotel, but the next day, my car wouldn't start. It made loud knocking noises and had jumpy movements. I stopped and towed my car from Virginia to the BMW dealer in Charlotte. A couple of days later, the dealer called and informed me that the car didn't have enough engine oil--only one quart! They recommended replacing the entire engine and quoted a whopping $27,000 for a remanufactured engine. I was shocked! Even my 2016 car wouldn't resale for that price.
Desperate for options, I called companies that buy cars with failed engines, and they quoted me $1,500. Then, THANK GOD, I called Euroenvy to check if they could replace the engine. They asked why I needed a new engine, and after explaining the issue, they quoted a price, and I approved the job. I then called BMW to release my car, and they offered to replace the engine for $19,000 with a used engine that had 79k miles. I declined and asked them to release the car.
I towed the car to Euroenvy, thinking they were going to replace the engine. This is when the MIRACLE happened. Euroenvy called and said they weren't sure why I needed an engine replacement. They ran some diagnostics and asked me every single question about what had happened. After a thorough test run, they discovered that my engine didn't need replacement at all! The issue was a leaking oil drain plug, stripped by the first place that did the oil change. They fixed it, test-ran the car, checked for any leaks, and found none. They charged me $243 for the service, and my car has been running super fine ever since. In 2 weeks, the agony i went through is something cannot be explained (from $27000 to $19000 to $1500 to sell the car to now. This is not just about money. It is a combination of money + agony that we were going through the whole time.
Euroenvy could have just replaced the engine as I already approved the job (BTW their engine replacement is way cheaper than the dealer) but they didn't do it. They did what was right and I just LOVE this place. Until I live in Charlotte, you will be my GO TO place for my car.
In today's world, it's easy to find smart people, but honesty is a very rare quality. Euroenvy is a place that combines both smartness and honesty. You are the best, and I will never forget this experience.
