I use a lot of car services in my business travels but Ambassador ranks as #1. Great service, great…read moreand fare charges (-:) ), and first class cars. Delighted that SW Florida is fortunate to have such a great car service. Richard is the best!!!

Because of a host of problems with my airline flights, I ended up arriving in Ft. Myers, FL at…read more11:30 pm rather than 11:00 am. As a result, the people who were going to pick me up originally were unable to do so. And I needed to get to Captiva, about an hour away from the airport. I called two other limousine companies and they had no availability. That actually turned out to be a blessing because Ambassador Transportation was outstanding in absolutely every respect! Richard, the owner, was so nice and so patient in arranging for everything quickly and efficiently. Roger, my driver, was terrific. The car was so clean and comfortable. Very easy to meet him upon my arrival. Great communication all around. I can't recommend Ambassador Transportation highly enough!

This is my wife and I first bus trip. We just returned from…read morea six day five night trip from Michigan to Branson,Mo.. The trip and shows were fantastic, great seating at all the shows. Eric, our coach driver from Wisconsin Coachlines, was fantastic and knowledgeable. He got us around this town and on this trip in high fashion and safely. He told us stories about the different areas, buildings, and sights. The first night and the last night we stayed at Wyndam Hotel in St. Charles, MO. They were friendly and took care of everybodys needs. Super clean rooms , well maintained hotel, great breakfast buffet , etc. Now, for a review of the "motel" where Diamond Tours put us in while we were in Branson,MO for three nights. Upon pulling into the parking lot of the Quality Inn 2834 West Hwy 76, Branson, what a dump! Exterior of building was in need of a good cleaning and painting. Outside walkways and railing was touched up painting at best. Our room? There was a 1-2 inch gap under the entrance door that we stuffed with towels at night to keep the room quiet from outside noise and from any critter that might want to come into our room. Wall paper was buckled from moisture or from whatever, a 2 x 6 board was nailed above shower to hold the shower curtain rod up. The beds were full size ( not queen or king) and soft. The bathroom floor wasn't mopped before we got there or on any of the days we stayed there. Washclothes weren't replaced during our stay. Breakfast was served in another building that was uphill from the rooms, which made it difficult for some seniors and handicapped people in our group. Breakfast was the same every day, eggs, fruit, and pastries. No meat for breakfast. It seemed to myself and my wife, that nobody from Diamond Tours had ever checked out this motel. Yes, Diamond Tours had 29 busses in town this particular week. And, in talking to a Diamond Tour group out of Kentucky, they told us Diamond Tours had overbooked the number of tours for this week. So, Diamond Tours upgraded their tour group before they left home. At no extra charge , their group got upgraded to a Radisson Hotel! It would be nice, if Diamond Tours would treat all their guests with the same consideration. In talking to people in our group, they said Diamond Tours, are hit and miss for where they put you during your stay. We enjoyed our trip, but wonder where Diamond Tours concerns are. Is it on profits or on repeat customers and good reviews, with recommendations to future travelers?

This was the third tour with Diamond. Let out of Fairfield Texas…read moreGoing ro Branson.. Nov17-Nov.22,2025... The hotel we stayed in Branson was outdated, light plugs would not hold. There were no USB ports. Furniture was old ,scratched and the sheets were so worn and thin..the staff was unfriendly and never at the desk. The room for breakfast was locked after 1030am.. Terrible place. Scenic Hills Inn in Branson. Checked their web site. The room was listed as $68 per night!! We were originally set to stay at the Ozark Lodge in Branson, but the week before it was changed to the Scenic Hills. Because of this I will never book another trip with Diamond Tours. Also our bus driver gave all the orders.. When we leave, hurry unpaid stops and no shopping We also waited for our bus home at a Cracker Barrel for 2 hours!!! Due to the rushed return home! By the bus driver.. Never again with Diamond and I have told all my friends.... ..can not be trusted !!

We had a pickup today of one of our residents going to the airport to avoid the hurricane. She is…read morean elderly lady, very sweet. The driver came in an SUV (very nice I may add) and she was having trouble getting in. After she tried a couple times, unsucccessfully, to get in, the driver scooped her up and gently placed her inside the vehicle. I was watching this transpire on the security cameras and was so happy to see this gentlman do this. He handled her with such care. Thank you to this gentleman and to Car Concierge Service. Definitely 5 Stars.

Verification and updates were immediate and accurate. The driver called the day prior to verify…read moredirections and arrival time . The owner was very responsive and provided end-of-delivery update.

had an amazing experience with this cab company, my driver Justin, was professional, and right on…read moretime. Will be using again marlene fabregas

I called at 12:15pm for a taxi. It is now 2:10pm and no one…read morehas come or called. I have called the main number every 30 minutes and was told that they would come pick me up, but they never came. Not good in 93 degree Florida heat.

On time, reasonable and friendly. Will use them again when we need taxi service from RSW.read more

We used this car service to take us from Fort Myers airport to Marco island. Max (our driver) was…read moreso helpful & accommodating. Our flight was delayed on the way down to Florida. He stayed in constant contact with us and reassured us that we would have transportation. The SUV as clean and Max was an excellent driver.

All was good! Service on time. Very polite and safe. Hope to use them again. Would use him againread more

Our driver Louis was fantastic. We had a few weather delays with our flights and with the…read moreretrieval of our bags from baggage claim. He was very patient, continually monitored our arrival time, and was waiting for us outside of Arrivals once we had our bags. I highly recommend Louis and R & M Transportation for airport services, or for any car service you might need. Dependable, professional and super friendly. We will definitely use them again on our next trip to Captiva/SW Florida! Rick C.

They took time to complete estimate before beginning to follow up via text. The response was…read moreprompt reguarding a last minute request which was appreciated. I booked with another provider but still will keep this service in mind for another time.

Owners Jerry and Adrienne were extremely responsive and easy to reach. The night before our flight…read morewe were able to adjust our pickup time and our driver was even early. He was extremely professional, friendly, and it was a great, smooth ride! 10/10 would recommend hiring them for any of our needs!

I needed a ride to the Key West Express depot in Ft. Meyers Beach Florida. It was short notice,…read moreand the response time was very fast. The driver arrived on time , and the car was perfectly clean. It was easy to pay for my ride on their website . A great experience

Making reservations from Naples to Punta Gorda was easy. Our driver, Alex was punctual and very…read moreprofessional. The vehicle was a spotless, comfortable Navigator. The price was a bit higher than others but I feel it was well worth it. Alex is an excellent driver. I felt safe and relaxed. I will definitely call Naples Royal Transportation again.

I can't say enough things about this company! Very easy to…read morebook online, upon arrival you get checked in asap and the shuttle is ready to go. They are so close to the airport that you're there in no time! They followed my flight info, upon return arrival I called and they were out there for me already, drove me asap where my car was ready to go. Absolutely amazing service for such a good price!!! I'll use them again!!!! A must!

Drivers aren't helpful to non whites, very confusing directions for airport pickup(also a factor is…read moreRSW is under more long and drawn out construction and had my car running when I was picked up. Service needs to improve or they will be gone, like the previous owners.

Do not call anyone else -- call Elisha…read more We cannot recommend Elisha highly enough. We were staying at Tween Waters Resort celebrating our 20-year wedding anniversary and thought we had everything planned perfectly, including a pre-scheduled Uber to the airport. At 3:30 AM, just five minutes before pickup, Uber canceled on us. Panic doesn't even begin to describe it. We called multiple services and got the same response over and over: no availability, no drivers, nothing at that hour. On a last-ditch attempt, I called Elisha -- and he immediately rearranged his schedule and left right away to come get us. He picked us up promptly, got us to the airport on time, and completely saved our trip. Elisha was professional, calm, courteous, and made sure we were comfortable the entire drive. The ride was smooth, stress-free, and exactly what we needed in that moment. Even with this being a last-minute emergency pickup, the fare was more than reasonable. The next time we're in the area, we will absolutely be calling Elisha again -- this time on purpose. Reliable, professional, and genuinely kind. Don't call anyone else. Call Elisha. He won't disappoint.

What a fantastic family run company. The family all are very friendly, reliable and prompt. My…read morehubby and I needed transportation to the airport and also from the airport. We enjoyed chatting with the drivers. They really enjoy interacting with clients. Couldn't find a better company. Sure beats corporate Uber, Lyft and Taxi cans. We were picked up in a very classy, clean and comfortable Mercedes Benz. We already made arrangements for next trip. This is our transportation company now! So very happy with them!