Dr Trinh and her office staff are VERY qualified and helpful. If you want a doctor who listens to…read morepatients concerns and gives quality health care I would highly reccomend Catherine Trinh.

Excellent doctor. Knowledgeable and caring. Explains causes and symptoms of all the issues you…read morehave. Highly recommend.

I have received care at several Emerson Healthcare locations over the years, and I find that most…read moreof the doctors and staff are consistently focused on their patients' comfort, well-being, and quality of care. Emerson Hospital in Concord has the advantage of offering a wide range of departments supported by outstanding doctors and staff. In my experience, they have always been polite, professional, and personable. The Naka Infusion Center is fantastic. They provide each patient with a sense of privacy and comfort while maintaining the highest level of professionalism. The staff cannot do enough to help, and they maintain a terrific attitude throughout what can often be a difficult medical process. My only gripe would be the time it sometimes takes for the pharmacy to mix and prepare medications. However, when I consider all the people they serve--not only those at the Naka Center, but also patients throughout the hospital, its satellite locations, and the outpatient community--I realize how fortunate I am to be served by such a dedicated healthcare system. Regarding Emerson Westford, that is a more difficult place about which to be complimentary. I have experienced inordinately long waits for lab work and X-rays, and I have found some of the physicians there to be less attentive than what I have come to expect from Emerson. It is the only Emerson location I have visited that I have decided not to return to unless absolutely necessary. Emerson Littleton, on the other hand, has been incredibly efficient and effective, with short wait times, friendly receptionists, and professional medical care. My favorite location for medical attention and care is my local Emerson Center in Groton. The receptionists and administrative staff make you feel genuinely welcome. The nurses sincerely care about their patients, and the doctors, PAs, and NPs are, by far, among the best healthcare professionals I have encountered. To further support patient care, Groton also offers on-site lab and X-ray services, making the experience both convenient and comprehensive. Overall, while no healthcare system is perfect and there is room for improvement at some locations, my experience with Emerson Healthcare has been overwhelmingly positive. The compassion, professionalism, and dedication shown by most of its doctors, nurses, and staff have made a meaningful difference in my life, and I consider myself fortunate to have access to such high-quality care in our community.

The office staff is consistently thorough here. Checkin and reviewing lab tests are good…read more The phlebotomists have been uncaring and the past handful of times I've been there. The ladies in the lab made fun of me as I was leaving bc I told them they hurt my arm this time and last time. I saw them mock my arm words and distress which I did not appreciate it even though they had a busy day with patients and were complaining about how late they would leave that day as they were prepping me for labs. It's inconsistent with the level of care Emerson provides in all other areas of patient care.

Westford Family Medicine is fantastic. I've been a patient there for 13 years, and Dr. Fragola is…read moreabsolutely outstanding. I've also worked with several of the nurse practitioners, and they have always treated me with the same level of care and professionalism. I've consistently had great experiences with the entire staff. I highly recommend this practice to anyone looking for attentive, compassionate, and reliable care.

The Dr was ok. A bit disorganized did not really show a lot of interest. I felt like I was just…read moreanother billable patient, told to get a lot of unnecessary tests also to see a specialist that was in now way needed. I was in for a physical only and was billed for another office visit on the same day a fake charge. (billed twice). it looks like they are just in it for the billings. I would not recommend this office.

I really know what to say. I just she's a doctor and I feel confident with her care. She never…read moresteered me wrong

this place cares about there patients wholeheartedly i'm blessed to be apart of this amazing group…read moreof doctors

Welcome to New England, (H "calgal" H.)...it's where you are a stranger to everyone until you get…read moreto know them...and people see multiple doctors for opiate prescriptions/abuse... Dr. Jacobellis is a wonderful doctor who is warm and knowledgeable. Although I've only been going to her for only the past four years, she and her staff have never made me feel less-than or belittled by lecturing me...even though I'm not perfect...or in perfect health. My husband and neighbor (neither who will 'Yelp') also are in the Westford Internal Medicine/Dr. Jacobellis fan club. They have never led us wrong, nor been negative in any way...and there have been mild to severe diagnoses given. There office is clean and I never feel anything is lacking when I leave.

I felt very judged by her when I told her what I was dealing with. She seems unfriendly and cold…read more She treated me like she didn't like me, right off the bat. I felt like she was lecturing at me and not really hearing me. I told her she didn't seem too trustful in me she responded with "well I don't know you." I'm not sure what I could have done in such a few short minutes. The office staff and her techinician were nice though.

I've been going to Dr. Heinser for about 7 or 8 years now. He is an excellent physician who is…read moreattentive and helpful. I especially appreciate how friendly and approachable he is during the visits. It makes the whole experience much more comfortable and relaxing. If you are near Groton and are looking for a primary care physician, I highly recommend Dr. Heinser.

The best doctor ever! He listens and seems to genuinely care about his patients which is hard to…read morefind in today's world. he is super funny which is also rare In the medical world. Top notch Doctor!

I have had a good experience with Ronald and Ive only had…read moreone experience so it's too early to tell. I have yet to talk to Dr. waters . I thought Ronald was very good he's the nurse Practitioner and very he's very knowledgeable

Meredith was a lifesaver for me. When I went in there she help me to sign in and the young lady…read morethat drew blood, I think her name was Ana, did terrific. This is a very people friendly place.

Although it took me months to talk with someone who didn't steer me wrong, once I got hold of Tina…read moreshe was immensely helpful and everything fell into place. My doctor, Dr. Ting, is everything I could want in a doctor--knowledgeable, thorough, and compassionate. She really seems to care about her patients. I'm happy to be able to revise my review.