I'm not surprised at all that this place has such terrible reviews. I just moved here and my…read morelandlord has Spectrum I really don't wanna have spectrum because I had it in California and their service is shitty. So I called Spectrum to set up service and they told me that I just have to say that I rent a room and I need a new connection. I told the guy on the phone when I called Spectrum, I want strictly Internet I'm not going to change my phone nor am I going to buy TV. I told him if he kept going on and on I was gonna hang up on him and that's exactly what I did. So I came here in person and told them what I was told, that I would just have to get my own connection And that I would have it set up as I rent a room. She said no you can't make any changes to the account because you're not the account holder. I explained to her that I have nothing to do with my landlord and I would need a new connection. I don't pay his bills he doesn't pay my bills and we are not affiliated. I said that I need a new connection as in a new router. She said she can't do that unless my landlord comes in person with his ID. Screw that. I told her that she should call someone higher than her to verify that this is what I was told and she said she can't do it.

I switched from AT&t to spectrum for a total of one month. I tried to pay my bill multiple times…read morethrough the app and it could never find my bill. Called them multiple times and got to run around constantly. Got notifications saying that my bill needed to be paid and still was not allowed to pay it on the app. Still got to run around when I called. Need to say I'm taking their equipment back and going back to AT&t and I would advise the same for anyone that's thinking about spectrum

My family moved to Tennessee three years ago. Spectrum is the service most used in our area. We…read morehave been very pleased with our internet and cell service. In the last month I have visited the Spectrum Farragut Kingston Pike office twice. On my first visited I returned an extended wi-fi box , I was very pleased with the prompt service I received. Yesterday I went back to the same office because my cell phone was not holding a charge. My phone is now holding a charge and working and overall working very well. On both visits I dealt with Cash. He was extremely professional and seemed to really care about at my satisfaction. I was very impressed with Cash and would highly recommend him to assist you with your Spectrum account.

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in…read morethe process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story.

Literally the worst company I have ever had to deal with. Unfortunately, it's the only cable…read morecompany available to us. If I could give zero stars, I would. Horrible customer service, service throttled down constantly, no service at all way too frequently. This company will be out of business as soon as there is an alternative.

I went to this store to help my mom (a Verizon customer for 30 years) get switched over to her own…read moreaccount. We ended up with the worst possible luck. Will was the rep who "helped" us, or didn't help us. He said we had to call transfer services before my mom could upgrade her phone. So after being on hold and on the phone with the transfer services for over an hour. Will told us we must do this before she could upgrade her phone. So we did this and then got back with Will. Then he tells us we have to wait 3 months before Verizon will recognize the new account as a loyal account. He was very flippant with his responses. My mom has been a customer for 30 years and the number has been with Verizon the entire time. He was so rude and completely not customer service oriented that my mom stated that she mind as well just switch to spectrum and he shrugged his shoulders and said ok. My mom walked out on him and it was all I could not to absolutely cause a scene. This pathetic excuse for a Verizon rep should not work with customers, he is utterly useless. I walked out after my mom to calm her down. About 15 minutes later, I see him walk out the door to leave to go home. If he used his brain, which is in the lump two feet above his ass, then he could have passed us off to someone else that would have been more helpful.

Verizon home support and technical support were amazing and positive as they helped me disconnect…read moreand change carriers to their competitors. I was so surprised at the positive experience for a customer who was leaving. I was instructed on canceling my account and returning an iPad to the official store by their staff, located in Georgia. When we went to the store to follow the instructions, the staff at Verizon, Turkey Creek in Knoxville, TN refused to take the iPad because there wasn't an account to reference. I kindly explained that I was following instructions given to me by their customer support and account people. Chad (unknown name, because he refused to provide it stating "it doesn't matter what my last name is, they won't know who I am anyways") and the STORE MANAGER David Jarnagin (also refused to provide his last name, stating "we don't do that. I won't give my name out.") were dismissive and aggressive towards my wife and 6 year old daughter. They refused to do any research and made sure to let us know they've been treating people like this for almost 30 years of experience. They said, "I'll take it, but I can't/won't give you a receipt for this. They called the customer service representatives stupid and displayed racism by saying "they're all in India, anyways. They don't know what they're doing." I clearly stated that the helpful and positive representatives I had spoken to had conversationally mentioned that they were located just South of us in Georgia. They did not like my correction that all the customer service people were not from and in India, and began speaking very in louder and hostile tones. My wife and daughter waited while the hostile men printed a return label for FED EX without providing any help or effort on their parts. I intend to follow up on if the owner condones this behavior, rudeness and racism from the employees at this corporate Verizon location.

The price keeps going up, & now we're up to '5G' but it's the same old speed. Very expensive for…read moremediocre connection & speed. Plus channels still lock up, no matter what "speed" they claim.

Their internet can't handle multiple devices hooked to it. We have 4 tvs an 3 phones an wifi…read moredoesn't work alot, especially if you stream movies. Just sits an spins. You have to pay for most of their channels. Unlike Comcast which gives you like hallmark, discovery, disney, with spectrum you have to pay for each of those separately. Overpriced.

If I could give 0 stars I would. Customer service is horrendous. Have no idea how any of there…read morestuff is supposed to work. I told them the issues and they said since they could see it nothing was wrong and since I refused to troubleshoot with them since I had already did that they wouldn't send a tech. They will only send me a new modem so now I will be with out internet for a few days til it comes in. If I could switch today I would but im stuck with these idiots.

I have had a really bad experience! Took 5 times to get installation. One time they went to my old…read moreaddress that I had cancelled service at. I was told that for staying with them I would get discounts. Never happened! Instead, I was charged more. They told me to take my equipment with me when I moved . I keep getting notices to return my equipment, problem is- they used my old equipment and I have nothing to return. No one at the call centers understand English. Spent an hour at the corporate store to see if they could help. They have them the run around also transferred to 4 different people until the last person said sorry were closed. Unbelievable.

Very poor service. Sold product but could not deliver as promised. Refused to return phone calls…read moreand would not keep appointments. You should avoid this vendor.

Great service and great prices!! Highly recommend this company. Ty Claiborne is both friendly and…read moreaccommodating. He will keep working with you, until you are completely satisfied. Will use again in the future.