This is not a review I ever expected to write, and honestly, I don't feel good writing it.
I've been doing business with Leather Medic for nearly 10 years. I've trusted them with my own vehicles and referred many customers because I've always had positive experiences and genuinely liked the owner and his team.
Recently, I brought my Hummer H2 in for a headliner replacement. I supplied the material myself. The owner quoted me $450, I offered $400 cash, he agreed, sent me an invoice for $400, and told me the vehicle would be ready Monday.
On Friday, he called and told me the job was finished early, but also that he had accidentally broken my windshield during the installation. While frustrating, I told him I understood that accidents happen and that I simply wanted it handled properly.
What happened next completely changed my view of the business.
The owner immediately demanded payment before I had even seen the vehicle, despite the fact that we had agreed I would pick it up and pay on Monday. When I explained that I wasn't comfortable paying before inspecting the vehicle, especially after being told the windshield had been damaged, he became frantic and repeatedly told me he had "done me a favor" by lowering the price from $450 to $400 because I was paying cash.
I disagreed. We negotiated a price, he accepted it, and I agreed to it. That's not a favor. It's a business transaction.
I followed up in writing, reminding him that we had agreed on Monday pickup and that I would inspect the vehicle and pay the agreed upon $400 at that time. His response was, "Don't expect to come Monday and the bill be $400.00."
Shortly afterward, I received a revised invoice showing a balance of $540 instead of the original $400.
To be clear, I never refused to pay. I was fully prepared to pay the agreed upon $400. I simply wanted to inspect my vehicle before handing over payment, which I believe any reasonable customer would do under these circumstances.
Unfortunately, the problems didn't end there. When I finally picked up the vehicle, the replacement windshield had not been installed correctly, a piece of my mirror had been broken off without anyone making me aware of it, and weatherproofing that had been removed during the repair was not reinstalled.
What makes this especially disappointing is the history. After nearly a decade of supporting this business and sending customers their way, I never expected to be treated like this. The issue was never the original price, and it wasn't even the broken windshield. Accidents happen. The issue was how the situation was handled afterward and the condition in which the vehicle was ultimately returned.
I've always liked the owner and his team, which is why this experience was so surprising and disappointing. Unfortunately, this experience has completely changed my opinion of a business I once trusted and recommended.
This entire situation was unnecessary, disappointing, and completely avoidable. read more