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    Lease Return Center

    1.6 (90 reviews)
    Closed 9:30 am - 8:00 pm
    Updated 2 months ago

    Services - Lease Return Center

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    Everything... this place is garbage. The only thing good I can say is, I was able to get a car and it did pass inspection in the state of Maryland. The downside is that in Virginia once you drive off the lot, the car is yours. I didn't inspect the car as sharply as I should have, finishing the deal at night. I didn't notice that my doors were a darker color on the front than the back on one side and the lighter in the front and darker in the back on the other. The staff has horrible customer service after you buy the car and the manager of the dealership is even worse. I have had to go back multiple times and have not saw him not once but all things go through him to sign off on. It takes him hours to complete anything needed.

    Audi with front end damage on the front right corner
    Blake M.

    Would never do business with a dealer like this that flat out lies about their information. I requested a car fax on an Audi bc I wondered why it seemed priced so low. Now I know, bc I had front end damage not reported and 3 owners already bc it's in poor condition. The used car salesman was very rude and wanted to argue that it was a nice "1 owner" and the carfax shows 3! Wowwwww , they actually lie to your face.... NEVER CONSIDERING THIS DEALER AGAIN. So glad I didn't buy from here! Make sure to read everything bc apparently they hope you don't.

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    5 years ago

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    4 years ago

    Horrible customer service. They will argue with you and make everything seem like your fault. Don't buy from here.

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    Page 2 of 3

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    Review Highlights - Lease Return Center

    There were some scratches on the car, but Maurice set me up to get a touch up pen without me even asking.

    Mentioned in 17 reviews

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    US 1 Auto Maxx

    US 1 Auto Maxx

    (10 reviews)

    I had a great time purchasing my first car here. The setting was very laid back and the girl who…read morehelped us throughout the process was incredibly nice and made us feel very welcome. The only issue I had was that at first, the owner was not interested in allowing me to take the car for a pre-purchase inspection, however after being adamant that I was not going to be interested in buying unless I could get that done, he agreed and even allowed me to take it to my mechanic that was a county away. The car was in great condition for a car of its age and only needs incredibly minor work done. The price of the car was reasonable and all of the staff were very kind. They were also very honest with me about the financing part of the deal and in the end actually talked me out of doing a loan through the company they finance with since I would save money in the long run using other options. I saw another review online with someone complaining about their car title being mailed to them and having issues with that - I was able to have my title in hand when the car was paid in full, all I had to do was ask. Overall I highly recommend them :)

    We had an awful experience. My wife and daughter went to US1Automaxx to purchase a 2018 Kia Soul…read morefor our daughter to take to college. They attempted to replace battery for us before they arrived so they say. In doing so they broke a factory part that attaches to the positive terminal. The vehicle ran fine but certain features in the car won't work. They promised to send us that part as we live an hour and a half away. They said it was a $5 part but it had to be ordered. My wife and daughter arrived home with the car. I am helping my daughter detail the car and I notice ALL 4 TIRES ARE DRY ROTTED. I contact the dealership and they act like they have no clue what I was talking about but offer to send us a check for $350 to purchase tires. The manager Shawn tells me that he is also filing a complaint with the State Police about the inspection station Who passed the car. Weeks pass and nothing. I reach out to the manager Shawn who says he knew nothing of a promise by "Mr Zee" to send a check. He tells us We were supposed to go the inspection station that was apparently right across the street for them to fix the tire problem They want to send us to their seedy side of the road inspection station that they collude with on these vehicles to replace the tires that the said they would pay for weeks prior. We replace the tires on our own. BUT we went to Kia and the "$5" part they were supposed to have sent us is actually a $400 part. They said they would send us an aftermarket part in its place which is perfectly fine with us. But we are 6 weeks out and they have sent us NOTHING. Now they won't respond to us. It was excuse after excuse. Lie after lie. Contacted the Virginia State Police. they were supposed to be paying a visit to the inspection station that conveniently works with the dealership and is right across the street. Lesson learned. If anyone would like more of the story feel free to reach out. This review doesn't cover the whole awful experience but hopefully it makes someone think before purchasing a vehicle there. Charlie Reilly Newburg, MD. Understand that when my wife and daughter went to look at the vehicle the tires are covered in shine and our daughter loved the car. It had a valid inspection so they didn't get down and look at the tires closely. This so called dealership should be ashamed.

    Premier Automotive

    Premier Automotive

    (151 reviews)

    This is my 9-month review after purchasing my car, so this is a real, long-term experience; not a…read moresame-day review. I found this dealership through a Google search while looking for a new vehicle. The pricing looked fair, so I decided to make the drive. One thing people should know upfront: the online pricing for Teslas already includes the EV rebate, which isn't always clearly explained elsewhere. When I arrived, their inventory was pretty solid, especially if you're looking for a Tesla; they seem to get a lot of them. With Teslas, you can verify battery health and Carfax before purchasing, which gave me peace of mind. I was greeted when I walked in and asked what brought me in. At first, things felt a bit unorganized, or maybe they were just understaffed that day, but it wasn't a deal-breaker. They still allowed me to test drive two vehicles I was interested in. The sales manager, Roy, was a straight shooter. If he felt a deal could be done, he worked it. If not, he was honest about it; no games. I will say this: you get the same energy you give. You can't walk into someone's business demanding things, cursing, or yelling and expect professionalism in return. While I didn't personally experience any unprofessional behavior, there was a situation while I was there, and in my opinion, the dealership was not in the wrong. So I can't really relate to the "rude" or "unprofessional" reviews. The dealership itself was clean, had a waiting area, and offered light refreshments. Approval didn't take long at all; the finance team was able to get me approved given my situation with only a small deposit. Fast forward to now: I LOVE my car. I've had zero issues. I purchased a 2023 Tesla Model 3 Performance for less money, lower mileage, and a clean Carfax, compared to another dealership that wanted nearly $40,000 for a damaged 2022 model. The vehicle was well taken care of and came from Florida. Would I shop here again? Yes. Just make sure you do your research on the vehicle beforehand; as you should anywhere. Not everyone has the same experience, but mine was solid from start to finish.

    Buyers beware. This place needs SHUT DOWN…read more This place is a rip off and will hit you with fees from all directions and they do not disclose it. You have to look closely and I'm not talking about something small. I'm talking about $3000 an extra fees besides the $1500 quote dealer fee there's a $3000 acquisition fee that they do not disclose I went to Autotym in Fredericksburg and check those two dealerships out honest people pricing upfront nothing hidden

    Gorilla Motors

    Gorilla Motors

    (13 reviews)

    We purchased a car from this group and 95 motors on May 2024. At the time of the sale they assured…read moreus that all paper work would be mailed the next day. To date June 26th we still have not received the bill of Sale paper work which is need to title the car where we live. We have repeatedly called them being left on Hold and then hung up on. I come to find out they never sent the paper work. and VA DMV does not even have record of the sale. We are getting nothing but a run around and WHERE has our money being spent. I will pursue this till the problem is corrected but don't take a chance buying a car from them. The temporary tag expires in July. Full price of the car has been paid, PLUS what for extra's Where did my money go??????????????

    DO NOT buy a car from these people, you will regret it! I bought my car back in August, the AC…read morewasn't working but they told me that I could take the car, and they would order the part they need to fix the AC and then I can come back. I came in one day and they wasted hours of my time and never ended up fixing the AC because they told me they ordered the wrong part, O had to drive 2 hours back home in the hot heat with no AC!!!. I constantly gave them a call to see when they would fix the car and they would tell me the part hadn't arrived yet. Weeks later all my dashboard lights turned on and I called them and they told me to bring it in. I did and they said they couldnt find anything wrong with the car, they also did not fix my AC then. I called them for a few months and the excuse was that that didn't receive the part yet! Are you kidding me?!!! I gave them another call a few months back because they car cost $7,998 and when I check when west financial lake loans it actually was over $14,000! So I spoke to Tyler on the phone and he told me the manager or whatever would give me a call back but they never did twice!!! I failed my vehicle inspection on top of that too! I was told at the dealership that I was getting new tires before I picked up the car and I had to end up get 4 new tires because they were not good at all and I ended up doing a whole 360 on the road because the tires were bad! These people are scammers, they have been a total nightmare and they still won't make things right!!! I've spend so much money trying to fix these issues on this stupid car! DO NOT BUY FROM THEM!!!!

    Lease Return Center - usedcardealers - Updated May 2026

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